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October 2024 by Cody Bonnell
Went to the downtown Kalamazoo location yesterday and worked with Caitlyn on a couple things and she was amazing! She kept me informed every step of the process and was very helpful. She’s kind and personable and you can tell she loves her job and working with members. Thank you Caitlyn for all your help!
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August 2024 by Mary Williams
Worked with Kate/Wes to get my grandson a bank set. Both were very pleasant. Kate handled business very professional!
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August 2024 by Vicki Hyde
I am very pleased every time I’ve been to the HCU Connect Center. It is such a convenient location and the service is wonderful. Whether I’ve needed a signature notarized, a new card issued, or a personal loan, I am consistently met with friendly and helpful employees.
Thank you
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June 2024 by Ryan Reeves
Amazing experience bringing over 100k in deposits and a heloc . Both Wesley and Amber were great
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March 2024 by Eric Stewart
Wes and Joshua were awesome. Thank you!!!
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July 2023 by Raffeal McGee
We had a great experience at the member center located in downtown Kalamazoo. I came into the center with my toddler to simply make a deposit. I inquired about opening up another account and Wesley quickly came to the rescue. Within about 10-20min, he opened a new account, converted an old savings account into a money market account, and open a CD for me. Oh, they also matched the rate on the CD. He was efficient and very knowledgeable. Additional, Jake played football with my son, offered him snacks, and access to the white board, while Wesley got me all squared away. My son and I left the member center feeling like more than just a customer. Thanks, Wesley and Jake!!
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June 2023 by sashi v.
I've been a member of Honor for more than 20 years. Unfortunately, as they have grown larger with M&A's, customer service has taken a backseat. None of my debit cards the last ten years have made it to their expiration date due to hacking. I'm pretty selective about where I use it and what security the business has. So recently when my card was hacked, while out of town at a conference by some bad actor/business not related to where I was, the card was shut down. The person I dealt with in fraud (can't say worked with) told me it was my fault because I use it. Hmmm... So, my financial institution is recommending I not use the tools they offer? Also, they wanted me to just go around where I was and find one with reciprocity. No offer of a list or help. The previous hack had occurred maybe four months previously. At that time, I was told the reason for the increased hacks was for a reduction in security on their side. Pretty frustrating to have to replace cards on a four to six month basis, get a new card, and update legitimate businesses with the information and worry if my overall PI is being protected.
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May 2023 by Curtis Doyle
I stopped in to the downtown connect center. Dan and Wes were super helpful! Couldn’t ask for better service or atmosphere!
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April 2023 by Ramy Rezkalla
Great addition to our community! And staff is very proactive and helpful! Dan Carpenter is the man! He’s been super helpful and taking care of all of my applications and needs!
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April 2023 by David Rezkalla
Wesley Youngs helped me out with a loan and he submitted the application within a couple of hours. Great service and communication!
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April 2023 by Phillip Swartz
This place has a really great atmosphere and customer service. I came in to get a new debit card and asked about setting up a business account. Even though I didn’t have all the necessary documents ready they let e use the internet for quite a while to work on getting those materials. The vibe is coffee shop + Internet cafe where folks get serious work done
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March 2023 by Michelle White
I absolutely love the customer service here!!!!
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February 2023 by Mariah Bryant
Wes at this branch has saved my butt on so many occasions. Grateful to have him and Dan close by.
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February 2023 by Mariah Phelps
Wes at this branch has saved my butt on so many occasions. Grateful to have him and Dan close by.
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February 2023 by Translator's Consulting Group
Outstanding customer service. Elite space. As a small business, this is a game-changing resource in the community.
