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June 2023 by Pamela M
Was told when we refinanced our interest rate would go down from 9.7 percent and in fact it went up to **** percent and agreed to have payment taken out on the 2 nd Wednesday of month ...so they have it marked for pymt on the 1 st of month so now it looks like I'm late every month.
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June 2023 by cathy zimmerman
If I could give zero stars I would and here’s why: My husband and I have had an account with Kalsee for at least 30 years. Recently I paid in full (or so I thought) a credit card balance for a visa of over $11,000!!! Today, not only did I receive a letter but they also sent a separate letter to my husband saying our visa was DELINQUENT and we owe them $0.01!!!! They actually reported us delinquent!!!! It cost them more to send us these two letters than just write off the penny!!!!!Not to mention, they don’t care about customer service or their customers at all. We had someone in Florida charge $78 out of our account (that they were supposed to be protecting) yet they still were able to steal money out of our account!!! Kalsee was aware there was fraudulent charges being attempted yet they never reversed this charge!! When we finally realized they never fixed it, they tell us that we should call the police, because it was too late!! So much for protecting your money!!! This is just one complaint of many. I could write a book! We’ve had enough and are looking for a new bank!
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March 2023 by David H.
I do not like being penalized for being poor. Putting a 2 week hold on funds because of my inability to match funds is ridiculous when I've been an outstanding member since 2007. It's not your money, checks are completely fine. I may be looking for a different Credit Union after this. Take a look at reviews left by employees, this will tell you exactly how they are run now. glassdoor.com/Reviews/KA…
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October 2022 by Justin LaPoint
Don't bank here and if you do, use your account because they will steel your money via non transaction fees then over drawn your account for their fees and the only way to close your account is in person. Plus they are quick to report. I even talked to them in person and explained I was out of state and they still said I owed them money that they stole out of my account that they were earning interest on. Stay away from this place.
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September 2022 by Dave G
I opened my account and took out my first loan 30 years ago with Kalsee Credit Union. They are a Great Credit Union to business with. Awesome service from the tellers, loan officers, managers and customer service reps. They have very good culture and have always been upfront honest and down to earth employees.I recommend people to open an account with them.
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August 2022 by Kayla G.
Who would have thought you can actually EARN money so easily in your checking account?!! I have their Kasasa Free Checking and each month I am pleasantly surprised when extra cash is put in my account. Staff is so friendly and always there to help when I need it.
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June 2022 by Kayla Gabel
Who would have thought you can actually EARN money so easily in your checking account?!! I have their Kasasa Free Checking and each month I am pleasantly surprised when extra cash is put in my account. Staff is so friendly and always there to help when I need it.
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June 2022 by bekah longfield
Calling into banks or corporate offices is usually a dreaded task. Thankfully that is not the case with Kalsee credit union. In my experience, the staff is welcoming and knowledgeable, no matter the department.
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June 2022 by Macy Sanchez
KALSEE is made up of some of the best people you can find! The live tellers always have a smile on their face and are enthusiastic in their role to serve, and the contact center is happy to assist you or quick to find the person who can. If you need help with something out of the ordinary, the back office is amazing at doing the research to understand what's going on and how to get you what you need. The organization is full of experience, knowledge, and can-do attitudes - you can't go wrong choosing KALSEE for your financial needs.
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June 2022 by Jordan Hammond
They opened Millwood and made this branch a corporate office but everyone is still nice if you forget and accidentally walk inside.
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June 2022 by Tobias Leones
I didn’t know this was changed into a corporate headquarters but the staff were nice and gave me directions to a branch a few minutes away.
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June 2022 by Jacen Casanova
I wish this was a branch again instead of a corporate headquarters. Whenever there’d be an issue, a teller could just talk to the back office staff right there and resolve it.
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June 2022 by Maxy Paddington
I love Kalsee! They are the best CU in Kalamazoo. they really treat you like a person and not just an account number.
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May 2022 by Carter Knapp
Kalsee is such an incredible institution. They have always done so much for me! I highly recommend using them as your primary banking institution! I have had an account with them since I was 13. They have always done right for me and made sure I had the financial knowledge to succeed! Always such a great offering of products and services!
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April 2022 by Vickie Wright
Would have given them a 5 star, but when I found out they took anyway free checks for Premium members I was a little shocked. My husband and I have been members since they took over BC Building Trades Credit Union. Have always had good service, but don't take anyway perks from long time members.?
