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January 2024 by Rachel D.
Was recommended The Kitchen Shop by our contractor but will never choose to work with them again. On two separate occasions the individuals we were working with throughout our project left the company and we were never given notice, nor was our project communication taken over by anyone else. Promised deadlines were not met, product details were left out (we were only shown small samples of our cabinet choice and were shocked by the imperfections that exist on a larger scale). Also ordered our countertops/backsplash through them which was sent off to MKD, which turned into a bigger customer service nightmare. Very disappointed especially after spending so much money on our project.
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September 2022 by Google user
We paid in full, as required by the Kitchen Shop on July 7, 2020 for new cabinets as part of our kitchen remodel. It has been over a year and a half and we are still waiting for the kitchen to be complete because the Kitchen Shop keeps sending defective cabinet doors. They have been slow to respond and seem to lack any creative problem solving skills. They continue to reorder the same doors from their same supplier over and over again despite not getting any better results. It's the very definition of insanity. They blame the supplier, Mid Continent Kitchen Cabinets, but at some point we wish they could strategize for a way to deliver what they promised us and were paid for in full. It is very frustrating.
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July 2022 by Don Fisher
Not open.
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February 2022 by Melissa Ortiz
This week will be 5 months since we moved to the new house and certainty my favorite place in the house is the kitchen. ? Thank you so much Nikki Willis for capturing my vision of the design and helping me make the best selections on cabinets, layout, countertops, backsplash and hardware. I could spend the whole day here!! I know these times are super difficult with leadtimes from suppliers but I appreciate you keeping us in the loop and informed at all times. The communication and service was exceptional. Thank you Nikki and The Kitchen Shop team.
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February 2022 by Patty Greene Heintzelman
We hired the kitchen Shoppe to help update out small kitchen and bath. They were fantastic! Our designer suggested ideas that helped make our small spaces much functional and beautiful while staying on budget. The contractors were professional and their attention to detail was phenomenal. 5 star rating!
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February 2022 by Colette Konkle
We paid in full, as required by the Kitchen Shop on July 7, 2020 for new cabinets as part of our kitchen remodel. It has been over a year and a half and we are still waiting for the kitchen to be complete because the Kitchen Shop keeps sending defective cabinet doors. They have been slow to respond and seem to lack any creative problem solving skills. They continue to reorder the same doors from their same supplier over and over again despite not getting any better results. It's the very definition of insanity. They blame the supplier, Mid Continent Kitchen Cabinets, but at some point we wish they could strategize for a way to deliver what they promised us and were paid for in full. It is very frustrating.Service: Remodeling
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September 2021 by Colette K.
We ordered new kitchen cabinets over a year ago. The Kitchen Shop required payment in full before they would place the order. More than a year later, we are still waiting. They have delivered ill fitting, mismatched colors, and warped materials. Over half of the cabinet doors were either the wrong color, warped, or coming apart at the seams. We have been patient, but that has been met with rudeness (unreturned phone calls, comments like "at least your kitchen is functioning" and "What do you want me to do, cut down a tree, mill it and paint it myself", etc.) They continue to blame their supplier, Mid-Continental Cabinets, the pandemic, etc, but fail to make good on their promise. We have been forced to contact the Better Business Bureau to file a complaint. My advice to anyone, go to a big box store where they will stand behind their product and service.
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May 2021 by Betty Dennis
I called and explained exactly what I needed. I was told they could do the work. However, when I arrived for the appointment, I was basically stopped at the door and was told they couldn’t do what I needed. The representative didn’t even try to figure out what I wanted. He made it clear that he didn’t want my business. I got off of work early for a two-minute conversation. A waste of time!
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March 2021 by LuAngela Cervone
Victor Chopp was wonderful to work with and custom designed our kitchen. He stood behind the quality of the cabinets we purchased and responded to any concerns we had quickly and effectively. We would utilize them again for any endeavor. Very happy w the service.
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February 2021 by sally rice
I ordered all new kitchen and master bath cabinets and countertops as well. I was not at all pleased with the communication or professionalism of the Mike Koning. I would not recommend using him or his services. Totally wish I would of chose a different company to work with as well as a different brand of cabinets. This job was in 2018... Not one person from this company has ever called or come out to our house to see the finished job.
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February 2021 by Todd Geren
Great place to get all your remodel needs met and a very knowledgeable and helpful staff
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September 2020 by Joanne Wright
I had a small kitchen and very little cupboard space. Victor came in, measured and worked some magic coming back with a design. Chris Grimes brought it to life! I’m thrilled with the job they did! So happy and the price was much less than their competitors and I got so much more. I highly recommend them
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April 2020 by Claire Dossin
We had a really awful experience working with The Kitchen Shop to redo our kitchen - it took over 8 months to have a fully functioning kitchen again, for what should have been a quick and easy reno. The tile guys installed chipped floor tile despite us having PLENTY of spare pieces, our butcher block countertop was ordered incorrectly, and when we eventually received the correct top, a huge gouge was taken out of the sink area, and SO many other little issues....The Kitchen Shop really didn't do anything to remedy any of the issues we had. Our kitchen looks great, but I can't walk in without getting frustrated, even over a year after completion.
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March 2020 by Laima Gramatins Patton
We needed to replace our kitchen cabinet hinges and were having difficulty finding this unusual style. Stopped in at The Kitchen Shop, who did not have this type of hinge, but Victor Chopp took the time to search online and was able to locate a company that had just what we needed. Thank you, Victor! Great customer service, for sure!
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July 2019 by Gary Locke
The people are very friendly and knowledgeable especially Kim and they actually have kitchen models for you to look at to compare colors for countertops and paint.
