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March 2024 by Nicole Jacobs
Mike had recently transferred from another Monro location. He wanted to ensure that I would be a return customer. He went above and beyond to get me the work that I needed done on my vehicle at a cost that I could afford. I am grateful for his customer care and a job well done.
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March 2024 by Jay Jay
They got my oil change done same day with no appointment
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March 2024 by Diane Stanke
No appointment and they were accommodating, efficient and welcoming.Thanks!
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December 2023 by Michele Sheldon
I was told at another tire place to leave my car and it would be done by close, 4 hours. I was at Monroe tire for less then 30 minutes. Both workers were pleasant, curteous, professional and the cost was low. Highly recommend.
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October 2023 by Rey Boong
Nice enough people. They can't do any work because of lack of technicians. Either in meetings or sick.
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September 2023 by Rikki Fatheree
If I could give them zero stars I would. All I wanted was a brake change. Only to have them tell me they were going to keep my car bc it's unsafe to drive. My shocks are gone yes but my car is perfectly functionable and safe. They are money hungry liars who use scare tactics to rob you of thousands of dollars. I changed my own brakes for $150. Save you time, your patience, and your money. Hire a crackhead. The crackhead would be more honest.
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August 2023 by Gavin Lorenz
Very good service for two guys, if you need something done quick they got it if you get in early enough. Just have to be there in the morning but otherwise they are true to their word techs and tire guys. Got brand new tires with a credit card they provide that you can use immediately super convenient. Thank you so much for your work!!!
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August 2023 by Steve & Michelle Deemer
Had an appointment confirmation for 8 AM got there early. No one showed up until 9 AM. That was just a secretary tire guy didn’t show up till 10 AM then they wanted to charge us a second time for installation even though I told him we paid for that had to pull up a receipt to show them proof so that they didn’t charge us again. All in all it was a terrible experience. unprofessional. I should mention I called the week before and left a voicemail to have someone call me no one did so that’s why I set up a time online as that was the only option I had my tires were already there and I did receive a confirmation email that 8 AM was fine
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August 2023 by Sam Schwartz
Shout out to this place for getting my site manager back on the road ASAP after a belt blew on his work truck. We were almost 100 miles from the job site and had crews waiting on materials! The ford dealer in the area told us to tow the truck and they would get us in when possible but didn’t even have a time frame!Thank you!
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April 2023 by Amanda clawson
I just want to thank the two gentleman working Wednesday 4/12/23 around 11:15 am when I came in absolutely a mess after my car left me stranded down the road, they brought it right in and told me right away what was going on. The problem was above what they could do (serpentine belt) and didn’t charge me a dime to just take a took. They were so sweet and let me leave it there for the tow truck to come get. I was crying and one of them even made me laugh. Thank you so much
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November 2022 by Jacob Harny
I've brought my car in there twice now. Once for brakes and once for a ball joint. Friendly service both times and fair prices.
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October 2022 by Charlie Draher
Gotta say I am majorly underwhelmed by the incompetence of this business. Couldn't( even after being asked to several times) so much as call car advise to let them know my car was there. They needed them to do that. Then they just stopped answering the phone, too.My car is now sitting god knows where. My car is my livelihood. She is how I make my money. Now I am down the $160 for a tow down the yellow brick road of incompetence and around $700 in lost wages! I guess underwhelmed is really an understatement. I figure, as usual, nothing will be done about it. They don't seem to care. To big for anyone to screw with so the customer gets screwed. Have a nice day.?
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October 2022 by Kelly Powser
Absolutely amazing and knowledgeable team! Saved me thousands, yes, THOUSANDS, on my car repair. Highly recommend this trusted auto shop!! 10/10!!
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August 2022 by Autumn Bell
I needed new brake pads, but when I came in for my appt they said I also needed rotors. I was not going to be able to afford it, but Todd and Drake at the Sprinkle Rd location in Kalamazoo worked some things out and were able to save me money!! I will be forever grateful and a forever customer! Thanks again.
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May 2022 by J Cole
Rated 5 stars ,dropped to one. Needed an alignment and got sold lower ball joints and a fuel line. So I got it done. After that car couldn't get fuel pressure. It took over a week to get the issue resolved. When it was finally resolved I asked to speak to the district manager and he argued with me and called me a lier when i told him the car ran fine before they worked on it and said he should of just let me break down on the side of the road up north somewhere. He stated I should of been responsible for the cost of everything to fix it. He was mad at me and corporate that he had to eat the cost. Total garbage service.