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November 2023 by George C.
terrible my insurance pays a fee for senior citizen to workout for free. but if you go there and your not in your 20's forget it. your stared at and laugh at because your older. I'm contacting prio health I'm sure they would like to know.
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September 2023 by Spencer Nadolsky
Awesome gym. Not too crowded. All the equipment I could ever need!
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August 2023 by Carter Surach
The GOOD:I loved this gym when I was in Kalamazoo! It was a great price.It was a really clean gym, really respectable people, it's definitely for bodybuilders. Not many average people in here but everyone is nice and keeps to themselves.I loved that it was 24 hours and you could scan in at any time with a key card.The BAD:The problem is, they make it very hard to cancel and have some annoying rules about having to ride out the next month before cancellation.I moved out of town and they say the only way to cancel is to mail them a paper or drop off in person. So it takes time for the mail to process, it also takes time for me to write out my card number and a ton of info on a physical paper.I've never had such a hard time cancelling something and I think it's kind of absurd that I ended up paying for multiple months after I had left town because they made it so hard for me to cancel.I wonder if that's how they pay for all the beautiful equipment in here. It is pretty awesome if you're local. I was able to walk there or run there.
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August 2023 by Regan Tyre
Nice gym with good equipment, I am just disappointed in their cancelation process. When I originally signed up I was told it was a 12 month contract, then when I went to cancel after 12 months due to moving I was told I was actually in a 16 month contract and had to pay $150 to end it. My boyfriend then tried to cancel and they told him he had to go home and print out a form and come back to cancel,(which wouldn't be so annoying if we didn't live 40 minutes away) and if you look at said form you will see why that is a joke and just something else to keep you there longer. Really, they can't print a piece of paper there? Or you can't do it on the computer when the paper just asks for your name and reason for canceling? Honestly want to laugh at how ridiculous it is.
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July 2023 by Dan Boro
Awesome gym with tons of equipment and options. Everything is in great condition and very well kept & clean. Dropped in for a couple of workouts while in town for my kids baseball tournament. Will definitely be back anytime we are in the area.Thanks again for letting me use the facility!
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May 2023 by Luke F.
Upon time to cancel my membership, as other reviewers have mentioned, the process was made unnecessarily difficult. When I spoke to someone at the front desk, I was told I needed to print off and fill out a paper on their webpage in order to process my request. Can't print it at the store or receive the document in email form. Just an additional hoop that may allow them to squeeze some more money out of you before you leave.
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May 2023 by Wade Poling
The equipment is nice, as are many of the gym goers. However, if you visit during peak hours you can often expect to wait a half hour for a squat rack, bench, or one of the few cables. This is a problem, but the most significant is management. The price is reasonable for students, though cancellation, even after your year contract has passed, is excruciating. During registration, Lou and his staff will inform you that extenuating circumstances will be considered when cancelling or holding an account - this was not true in my case. This past winter I tore my labrum and two muscles in my rotator cuff. The following week I had surgery on my left axilla for a prior injury. I called the front desk just days after my year expired asking to cancel. They were less than helpful. I decided to go in person and explain my situation. Again - they were less than helpful. The result of this was being charged for 27 days I could not exercise, and for the following month as I did not cancel in time. Lastly, it is important to note this cancellation policy is in their contract and was explained in my case - my frustration is with the lack of care for their members.
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April 2023 by Zael L.
The Good 1. 3 powerlifting platforms, a ton of soft weights, and 2 deadlift jacks. 2. 3 squat racks, a Smith machine, and 2 legit angle leg presses. 3. 150lbs dumbbells down by 10 until 80, and then double 75lbs to 5lbs. 4. 25+ variable cardio machines and a "cross-fit" style dedicated room with associated bands, steps, and weights 5. 24hr magnetic lock access. The Bad 1. Gym rules not enforced. 2. Tourists in the gym. No bearing. No idea how to work out. Just a membership. 3. Plates left on equipment. Plates dumped on the floor. Plates shoved on the wrong post. 4. Middle aged dudes trying hard to know stuff.
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March 2023 by Will Post
Beware signing up here! They give you the run around if you try to cancel and then don't even follow through. I'm 6 months into attempting to cancel my membership after moving out of state.
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February 2023 by Daniel Davie
This gym is exactly what I was looking for! An excellent selection of top quality equipment, always clean, friendly staff, and a great group of people who work out here.
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February 2023 by Derrick Jackson
This Gym is tied up with ABC Financial which seems to practice some underhanded and shady cancellation practices that make simple request cancellation a fight to the death.I asked to perform the buyout option to cancel my membership and I was fine with paying the remaining balance, but I still was forced and required to go back and forth through various emails and calls that stated that I needed to provide actions that I already provided, to initiate the cancellation. I was told to send an email with my name, account number, and stating I was canceling via buyout option yet received 3 emails stating that they were sorry but I was only eligible to cancel via the buyout option!?!??!?!They are stuck in a loop which seems 100% intent on forcing the consumer to experience the most frustration and agony imaginable to hopefully give up on pursuing the cancelation request.I've dealt with many service provider before that perform these shady tactics and ABC Financial is atrocious at providing support and an intuitive experience for their customers as a part of the vendor of PowerHouse.I strongly recommend not getting tied up with a service provider that is leveraging ABC Financial as a vendor if you need to have a smooth, normal experience at managing your account and services. You have been warned.
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January 2023 by Derek J.
This Gym is tied up with ABC Financial which seems to practice some underhanded and shady cancellation practices that make simple request cancellation a fight to the death. I asked to perform the buyout option to cancel my membership and I was fine with paying the remaining balance, but I still was forced and required to go back and forth through various emails and calls that stated that I needed to provide actions that I already provided, to initiate the cancellation. I was told to send an email with my name, account number, and stating I was canceling via buyout option yet received 3 emails stating that they were sorry but I was only eligible to cancel via the buyout option!?!??!?! They are stuck in a loop which seems 100% intent on forcing the consumer to experience the most frustration and agony imaginable to hopefully give up on pursuing the cancelation request. I've dealt with many service provider before that perform these shady tactics and ABC Financial is atrocious at providing support and an intuitive experience for their customers as a part of the vendor of PowerHouse. I strongly recommend not getting tied up with a service provider that is leveraging ABC Financial as a vendor if you need to have a smooth, normal experience at managing your account and services. You have been warned.
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December 2022 by Teddy G.
This gym collects payment through a company called ABC financial which makes it nearly impossible to cancel your membership. I explained my situation to the staff that I would only be in town for 3 months for work. After all is said and done, because of ABC financial, I will be paying for 5 months of membership plus the initial fee. The employees provide a business card with a phone number and email to call to cancel. I waited for 30 minutes to get in touch with someone over the phone, and they gave me an email different from the one provided by the gym that I had to submit a written request to cancel. Then, my cancellation was "pending" which results in my card being charged for another month before cancellation. I thought this was a cool gym, and I hate to see that they put their patrons through so much trouble to cancel memberships.
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December 2022 by Bonnie W.
Always clean and great equipment. Love the staff and never had an issue with other clients. This is my #1 gym to come to in Kzoo
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November 2022 by cricket alexander
Terrible customer care and service. BEWARE. When I called to cancel in May because I moved, the manager said my contract goes until august, so I asked him to cancel it then. He said he could not do this and for me to call back in June to do it. I did call back in June and the female told me it was to be cancelled it in august with nothing else needed from me.But now I still see them taking $25 a month out of my account. How sad that they force a customer to call over and over again so they can make a lousy $25 a month off of them. Shameful practice. I have been a member of gyms in nyc, LA and Chicago and this is a terrible business model.
