-
November 2023 by Sarah Newman
Always been super nice, super helpful. Id 100% recommend this place! Best place to get glasses
-
November 2023 by Betty Edgley
Have to send out kudos for Joe! She helped me select great looking frames and computed a discount saving me lots of dollars. Such a nice surprise when shopping for glasses. Great service all around!
-
August 2023 by Dawn Culp
I came in and everyone was so nice. Came in two weeks later to pick up my glasses and everything was fuzzy, couldn't read a thing. They were great about it. We scheduled another appointment. Did another exam and they ordered another pair of glasses. This pair isn't any better. I can't wear them at all. Don't know what to do.
-
July 2023 by Vicki Hainer
Since this company has changed from Rx Optical to MyEyeDr it is not the same. Prices have increased Immensely and the follow through is awful. I will not be returning after being a patient for over 7 years.
-
June 2023 by Kamryn Kimbrough
I came in for a friends appointment, just as moral support, they were very helpful and sweet the whole time. I usually go to the oakland rx but this one is so welcoming and the people are very kind!
-
June 2023 by Jeanne & Stephen Gowens
Morgan was wonderful in explaining the process, the options for contacts and glasses, what plan would give the best bang for my buck when ordering each product and more! I appreciate how she branded this company, and her professionalism and depth of knowledge.
-
May 2023 by Princess-Dominiquecole Walker
Excellent Service. Tim has great customer service and I appreciated him making sure he gave me the right discounts
-
May 2023 by Nicole K.
Everyone at this location needs some lessons in customer service. There was no greeting upon walking into the business. When we were called back we were told the doctor wanted an additional test but it was an extra $40. The doctor didn't acknowledge said test, and said very few words during the exam. After the exam, we went back out to the waiting area, where 4 employees were sitting with only one other customer to wait additional time to be checked out. Not certain if the prescription we received is accurate because the questions asked between changing settings were few. Typically they ask if it's better or worse between setting changes. The doctor had no people skills, and we have zero confidence that that prescription is correct. We will not be returning.
-
April 2023 by Rachael Nolan
Morgan and staff was so friendly and patient. I really enjoyed taking my son here. They took care of both of us so well
-
February 2023 by Lorena Santek Burggraaf
The doctor was amazing. The employee checking us out was not very friendly. Needs to work on her people skills.
-
February 2023 by Kevin Wright
Morgan and staff were very helpful and patient in helping me to select new frames a couple weeks ago. Even while I FaceTimed my wife for her approval ?! Thanks for your help!
-
February 2023 by Rachel Hoffman
Joe was wonderful! She was so kind, personable, and helpful with my new glasses. She was very patient when helping me pick a frame. Would highly recommend her!!!
-
January 2023 by amie poore
April W. was amazing. She had floated up to the W. Main store in Kalamazoo on this day and was super friendly and helpful. She and another coworker were a lot of fun and ready and willing to give honest feedback on how my new glasses would look. Kudos to these ladies and this facility!~ Amie Poore
-
December 2022 by lnmm
Worst location in Kalamazoo, do not go to this one! They’re slow, they don’t communicate well and have bad attitudes. Over heard them speaking poorly of another customers clothes. I went in to pick up my prescription and it took over 30 minutes! It’s usually something that doesn’t take more than 10 minutes. I informed them that it was taking a long time and they were making me late for work, they didn’t care at all. People who came in after me were helped before me. Extremely frustrating. Unless you have time to waste, don’t go here.
-
November 2022 by Veronica Pearson
Very good service. Everything was explained clearly during the eye exam and billing.
