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November 2023 by Jason Ratashak
I want to give an ultimate two thumbs up to Dr. Goodman and all the staff at Rx Opitical who were helpful, professional, friendly, and accommodating. My new prescription is perfect; I don't ever remember seeing better. And, my new frames look great! Thank you, look forward do doing business with you again when I need glasses next.
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October 2023 by Gene Sootsman
I came for my my appointment but was told that they couldn't see me because I was late. But confirmation of my time was done two days prior. I was told that the text I got was not right and has been not working right. Seems to me that if not working DONT use it you have my phone number call me now I'm without an appointment for who knows how . I'm a diabetic and really need new glasses....thank RX for nothing.
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September 2023 by Larry Smith
They don’t stand behind their product. Been with them for years. Paid extra for a high end frame and the screws keep coming loose. Ive taken them in several times and their last response was “sometimes you get a bad pair”. Im thinking ok then replace them. I even paid for the extra warranty. Nope all i get is the runaround. I guess they hope ill just give up and go away. Guess what I will Time to go elsewhere. UPDATE.. Reached out to them like they asked. Called and left messages 3 times and got no response. What garbage customer service. What a garbage company.
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September 2023 by Steve H.
I'be been going to the store for several years and never had issue. Glasses always fit great and prescriptions were right on. It's been 2 years since my last eye exam so I recently went for and eye exam and new lenses. The exam with the Dr. was not as long as my prior exams, less tests, it was different. Anyways got my new lenses and they're not right so I went back to return them. I customer service girl was rude and insisted the prescription was right and that they wasn't much difference from my old glasses. I told her I didn't want them. She went to talk to the doctor or someone in the back offered another eye exam to confirm the prescription was right, I went and no change so they recommended wearing them for a month to see if my mind would adjust. There has been no change so these lenses are going back and I'm taking my prescriptions and finding a new doctor. Sad.
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September 2023 by Matthew Adams
Very pleasant experience this afternoon.The ladies working today were awesome.Professional, charismatic, and knowledgeable.Definitely 5☆'s.Thanks ladies for making today's eye visit a pleasant experience.
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August 2023 by Tiffany Wedge
Excellent experience getting my daughter her first pair of glasses. Kaylee was so nice and helpful. Our whole family goes here for our glasses.
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July 2023 by Chris
Terrible customer service. They do not have the time to update me regarding my contact lense order, even when it has taken twice the amount of time than planned. I followed up with them and they do not have an answer as to when they will arrive. I would recommend to others that they explore other options like LensCrafters etc.
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July 2023 by Aaron Campbell
Rude staff and limited selection for patients with Medicare. Frames only fit for small/children's faces and no ability to get larger frames. I was lied to months ago by an employee wearing a lab coat who stated they have larger options in back, I came back and didn't get offered larger frames, and was even told that they "might" have some but didn't believe they did. Terrible experience for a disabled person who needed glasses. I went to the counter and got my prescription and will be going to glasses world or somewhere with better options than here.
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May 2023 by Lou Cronkite
The Doctor was amazing . She was thorough, answered all my questions and explained everything so well to me. Then the staff was so helpful, knowledgeable, & fun. I was so impressed I called and got 2 of my grandchildren scheduled.
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March 2023 by Amber French
Jennifer was phenomenal from the start to the end she was focused on me and my care. It was obvious. She made me feel comfortable I. Every frame I tried on but was also integral in choosing the perfect frames. She went out of her way to make my experience perfect. This company should base their model on her.
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January 2023 by Danielle Gardner
These people who work at the RX optical on Gull road Kalamazoo are wonderful and very professional. I have moved to Lansing but I still come back because the atmosphere is so nice and professional. The ladies are wonderful all of them!!!
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January 2023 by Dave Hill (GoFly-MediaPix)
It took a few weeks to get the appointment, I was 7-8 minutes late. Receptionist was rude I will not never go back to this location!
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December 2022 by Tonya Macharia
Need glasses for the 1st time. The lady I had was very friendly and helpful
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November 2022 by Caitlyn Brouwer
Lindsey was very sweet, helpful and easy-going to work with! She even got me some samples on top of what I came in for! One of the other girls working there went out of her way to make my daughter and I feel welcome as well, asking how our day was going, I felt very appreciated, it was so nice.
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November 2022 by David Scranton
The gull road team did a great job today. I had a conflict which came up and asked for a reschedule which they were able to accommodate even with the extremely long wait times for getting appointments. Everything else with the appointment went well and smoothly. Thanks to the team.
