Sally Beauty at 493 North Drake Rd in Kalamazoo, MI offers a wide range of salon quality products at budget-friendly prices. Customers can find hair care, hair color, accessories, styling tools, cosmetics, nail care, and salon equipment from top brands like Clairol, L’Oréal, Wella, and Chi. The staff is consistently described as knowledgeable, kind, and helpful. Many customers appreciate the supportive environment, noting that associates are non-judgmental, even welcoming those who come in casual attire. The store manager has received praise for her exceptional customer service, particularly in resolving issues with online orders. Customers also benefit from the free Licensed Colorist OnDemand service, which provides personalized product recommendations. Overall, Sally Beauty is recognized for its commitment to customer satisfaction, with a Love It or Return It Guarantee backing all products, making it a reliable choice for beauty needs.
Amazing experience, for the past 3 years I have strictly gone to this location! Julia has become my favorite person I could trust her with my life! I would be lost without her! Someone please give this girl a raise! Fantastic work ethic thank you again Julia you keep me coming back to Sally’s!
June 2025
Eliza was so helpful and kind, we felt very heard and were so grateful for all the info and help they provided us! We look forward to coming back and purchasing more amazing goodies! Thank you Eliza for being so wonderful and inclusive!!!
October 2024
While it was very nice and they were knowledgeable about their products 😃
