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September 2024 by Light Bearer
I brought in a beautiful high end pc with excellent cable management and only wanted RGB from the motherboard and graphics card they aren't very knowledgeable when it comes to RGB I found out later but they gave it a college effort, That resulted in them blowing up my motherboard under their careful supervision.?? The owner blamed the hardware I wanted to get put in but it is truly unknown what really caused it. They did act fast replace the motherboard for free but in the first five photos you see below is the poor cable management that they did AFTER blowing up my motherboard AND THEM HANDING IT BACK TO ME. The only reason I'm giving them five stars and not gonna send this story out to the masses against all is because I believe this was a honest mistake and my PC actually runs slightly faster booting up and they didn't charge me for any of this and with a heated conversation with the owner he offered to fix the cable management an offer to speak with me directly and put his best technician on it. I don't like the fact he tried to make it seem like it's my fault for the motherboard blowing up under their care as computer technician professionals but nevertheless it has taught me a very valuable lesson that it is imperative that if you have a high-end PC you must learn how to fix or build computers yourself because nobody will love your system as much as you do as you see in the last photos that is me fixing up the owner's brothers mess. I don't believe any PC repair shop should release a PC in such poor cable management and the owner actually said to me in the heated conversation that cable management really doesn't matter it is just cosmetic but I don't think he actually meant that.(I hope not, when people like me pay extra for the aesthetics) If you have a high end PC and strictly looking for cosmetic upgrades I would be lying if I told you I would recommend this place. The technicians I did speak with besides the owner seem very knowledgeable and respectful along with his brother that did the poor cable management but a great job in making the PC run smoothly after this devastating mistake so I believe this place is fair place to get your average pre-built computer fixed. Even though Best buy offers unlimited computer repairs for free with their annual premium membership and 5 year warranty on all hardware parts, monitors, etc with exclusive discounts and I don't even work for them. Again I'm giving them five stars because I am satisfied of the outcome and it has taught me to go out of my comfort zone and actually fix my own computer. Ironically (it is also been brought to my attention that this place no longer accepts cosmetic repairs as a result of this outcome which does make me question their total PC repair capabilities) Good luck to this shop and anybody reading this! You guys are all right in my book but will I be back definitely not...
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July 2024 by karen french hall
there is no one else I trust with my tech. great service everytime. intelligence reigns.
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May 2024 by Garrett Bloom (Hoodie Hunter)
Very polite and efficient people. Every single thing that could go wrong with ordering parts from overseas happened, and they did everything in their power to help me. And at a lower cost than I would've thought. A fantastic service that I recommend to anyone with tech issues.
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May 2024 by Roger Wylan
I recently had my laptop battery replaced at The Computer Guild. From my first phone call, to the initial evaluation, then an accommodation to let me copy needed files before they were able to work on the unit, through the completed repair and a follow-up question a week or so later, I was treated with professionalism, respect and competence. I especially want to compliment Riley, for her knowledge, thorough and effective communication and – very importantly, patience. I recommend The Computer Guild to anyone needing computer support or repairs.
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April 2024 by Allen Allen
Great shop to work with, and very reasonable on price.
My new go too computer techs.
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February 2024 by Sonny Vitello
I called about a problem with my fan not working. They told me it would take 1-3 days. Over a week later they still were not finished. I had enough and picked up my computer without being told it was finished. I waited in the store for almost an entire hour for them to put my laptop back together. The fans didn’t even get cleaned but do indeed work now. The people were nice though.
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February 2024 by Chris
Fixed my gaming laptop up within two days. They were thorough in explaining what was wrong and my options to fix it.
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February 2024 by Philip Roehm
Exceptional service! Love the team over at Computer Guild. was able to take my computer up there and get with the guys to put it together. Evan, Riley and Justin (pardon me if I forgot names) they're all extremely knowledgeable. whether you are an experienced computer user, or you're completely new to getting your first computer, doing upgrades... even if you're a business and need some help with software or hardware for your systems. whatever the case is, i'm positive they can assist you in whatever you might need.
So, if you're looking for a good computer repair/troubleshooting place in the greater Kalamazoo area, would highly highly recommend giving them a call to see what they can do for you.
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December 2023 by Clifton Shultz
Friendly, professional service
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November 2023 by Richard Gilman
Excellent service. Evan helped me with everything I needed and I am very grateful
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September 2023 by Steve Watson
Friendly, knowledgeable, fair prices and fast service.
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September 2023 by Hemu Goel
Whomever writes a new joke daily has taken quite a pundertaking!
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September 2023 by Carpl Daly
Wonderful
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September 2023 by Kathy Craig
Wonderful guys clean for them.we no how 2 make it right.100 percent
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September 2023 by Alesha Burnash
Very friendly and helpful. Great customer service.
