-
November 2023 by Amber VanOrder
The experience at the auto center was less then desirable. My appointment was at 5pm. I arrive 10 mins early in hopes that I would be out of there before 6pm. After around 6:30pm I was notified by the technician working on my tires that he was experiencing some difficulties and that everyone else had left, leaving the least experienced technicians to work on my vehicle. Shortly after that the service manager came back to help finish the job. I left around 7:30pm. I was given a discount for the troubles and sent on my way. However! When I started driving I checked my tire pressure and all of my tires were over inflated between 5-10 psi. The paperwork states they inflated the tires to 35psi, which is still over inflated for my tires per the sticker on the driver door panel. So I stopped to take air out of my tires only to notice that my lug nut covers on my tires weren’t properly placed and could easily have fallen off.My biggest concern for these seemingly small issues are for people who have zero car knowledge. Over inflated tires are dangerous and a sure way to ruin tread on brand new tires. If I didn’t have knowledge of general car maintenance I would have left thinking my car was in perfect working order when it was not. While it’s understood that the need for mechanics is high, proper training and attention with new technicians is important. Incorrect installation of tires can be deadly.
-
November 2023 by Duke Brewer
I guess they weren't smart enough to change the oil on my 2023 Ford f150. And they left me waiting 30 min to tell me. Today's experience reinforced the reasons I don't go here.
-
June 2023 by Gail Talley
Great experience! Staff was friendly and helpful. My oil change and the replacement of my windshield wiper blades was fast and efficient. Thankyou!! We will definitely be back next time!!
-
January 2023 by Shel Donald
They got me in and out so quickly! It's the best place to go for an oil change on a budget.
-
October 2022 by Ahmad Alkazmi
I came here to get oil changed a week ago.The staff are good.Just what disappointed me the most that I waited an hour there, then one of the staff came to me telling me that they will not change the oil.And the reason why is that, my car is an old car and it leaks engine oil like half gallon a month. So it sprays underneath the car.So he told me that it's a new Walmart policy not to get the oil change if there was a leak, so I don't put the blame on them or sue them.I totally understand that, but what about the 1 hour I wasted waiting here FOR NOTHING !Quick lube change shops are the way to go from now on.
-
September 2022 by Scott Bouters (If Scott Can You Can)
The crew here are great.....when they are here. I understand that Covid19 has put a strain on retailers. I talked to an employee about staff shortages and I empathize with them. Having said that, the Auto Care hours are erratic and inconsistent. I showed up 10 minutes after the posted open time and they were closed with no explanation or stated hours. The website hours did not reflect this. If they are going to open late or close early they should have a way of updating their website.
-
July 2022 by Dianna M.
9th street Kalamazoo mi. At 7:50am i went to the auto center. 2 men were there. Both glanced at me. One was a tall white haired man in a manager's shirt. A young Black man walked in and the other 2 men glared at him. No one acknowledged me. I asked the manager when they opened. He continued to glare at the Black man and ignore me. He glanced at me again and back at the other man and sarcastically said "I dont know, I dont work here." The other white employee laughed nervously. The young Black man kept walking. The manager glanced at me again and glared at the Black man and finally said "He does, though." I am a middle aged white woman. I left. The whole thing was disgusting.
-
July 2022 by Hunter Machin
Quick and easy experience. No issues. Got some tires and they were able to get me in that day, and the tires were a cheap price. Would definitely recommend going here if you're just looking for an easy option. Didn't feel like they were trying to push me on products either which I definitely appreciate!
-
June 2022 by Zack Arnold
I called the night before to find out when I could come in for an oil change. They told me they open at 9am on Saturday.Google says they open at 8am and the sign on their door says 7am on Saturday. Then another piece of paper on the door said 9am. A lot of conflicting information.AND THEN I waited from 9-915 no one showed up to open.. went inside asked customer service. She informed me they had just arrived but were short staffed. Like every other business. Mostly due to the people that Do work in America being forced to give a % of their paychecks to the people in the country who don’t feel like working, pretending to have disabilities, are lazy and or say they are “scared of Covid”. The technicians I met were nice and polite. But obviously understaffed.
-
June 2022 by Malia Willis
Super great job and friendly service ?
-
May 2022 by Chelsea E.
I stopped going to Walmart for years because they were so rude. I decided to come back and try it again because I was in desperate need of a battery. The staffing is completely different now! The two managers are amazing and actually care! They both took a solid look at my car and were able to tell me that someone deliberately tampered with my battery. They even called Autozone to help me find a part I needed! I was told to bring the part back in and they'd install it. I saw other customers coming in as if they had been going there for years. They knew their names and seemed to really trust them. I was totally not expecting this but I'm so glad I came in!
-
March 2022 by Chuche Lopez
Not sure if the auto center is still open. Called several times during the day and no answer.
-
December 2021 by Scott Bouters-If Scott Can You Can (If Scott Can You Can)
The crew here are great.....when they are here. I understand that Covid19 has put a strain on retailers. I talked to an employee about staff shortages and I empathize with them. Having said that, the Auto Care hours are erratic and inconsistent. I showed up 10 minutes after the posted open time and they were closed with no explanation or stated hours. The website hours did not reflect this. If they are going to open late or close early they should have a way of updating their website.
-
December 2021 by Cindy Pyle
The workers great fast and knowledgable best oil change servuce around
-
October 2021 by G mc
I always have them do my oil change, it's quick and reasonably priced.