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September 2022 by Brenda H.
Do not ever go to 9th Street Walmart. It smells it's dirty they have no help. I walked in the women's bathroom and found people doing thing's that should be done at home in the bedroom. I have seen children being slapped by parents and berated. The police are always there. I find it to be an unsafe environment. I have had weed blown in my face as I walked in the door. The corporate office does not care. I am done. I will drive to Paw Paw or pay a little more somewhere else.
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September 2022 by S. M.
Stood in line for a simple return for 30 min while two people in front of me were assisted. Neither had their issues resolved. I felt confident my simple returns purchased less than 30 days ago with receipt in hand would cause no problem. I presented my Walmart receipt, unopened items and was told I could not return them because I didn't buy it at their Walmart.
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May 2022 by Jeannette K.
I walked in and was greeted by the dense putrid odor of marijuana. It was everywhere in the store. My visit was around 3:30pm on a week day. The store was in disarray, worse than how bad it was the last time I went. Many items were not labeled or priced. I could not find a worker to check on stock of an item I needed. When I got to the checkout, my cashier started scanning my items without having even said hello. She was too caught up in an argument she was having with a man that stood behind her within inches of her face. She regularly used the F*** word and the man did too. The first time she spoke to me was to tell me the total. She hurriedly prompted me through the payment I made with the card, telling me what buttons to push. She did put my bags in my cart, probably to rush me out and get back to what mattered to her. To top it all off, she and the man behind her, who didn't appear to have a badge or uniform on, REEKED of marijuana too. I was thoroughly disgusted with the smell and state of the store, the rude staff and swore from the moment I left I would never use Walmart again. The standard for service has dropped so far below the bar, there is no getting it back. There is a point businesses have to stop blaming COVID for everything. Customers should be treated with kindness and respect. Customers should not have to forage through opened and half-eaten packages of crackers and other foods to get what they need. I would give Walmart a ZERO if they had been fair enough to include it in the review form.
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March 2022 by Laurel B.
they never answer the phone!!!! this is the fourth time i have done delivery through them and they mess up orders and don't answer the phone. i call every single department every time about 10 times a day when this happens and nobody answers. i have never experienced this nor left a review for anyone before. but this is just ridiculous and frustrating because i deliver due to my car being in the shop. dont offer services or employment if youre not going to be there for your customers simple.
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February 2022 by Stu S.
Horrible store, management has no control and lies. Do not shop here. Customer service is a joke.
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January 2022 by Carrie L.
I purchased 2 rear tires for my jeep yesterday. They refused to mount and balance them stating that it is " their policy" not to mount tires on 4wheel drive unless you buy 4 tires". The woman then went on to say they WOULD mount and balance them if I removed them from my jeep and brought them in. Even after I repeatedly explained that I am now disabled and did not need front tires from them as I had good tires to have put on the front and that my jeep was very dangerous on slick roads with my current tires. She continued to refuse to mount my tires so I bought them and had them put them IN my jeep.They then charged me the price my sons friend paid for the same tires mounted and balanced! It was too late to have them mounted elsewhere. Today the roads are far too slick and snow covered to drive on safely with my old tires to have the new ones mounted. Here I should explain that I live near South Haven in the country. I have a crucial appt at Bronson 7 am tomorrow ,MONDAY, morning for 2 cat scans that I can not reschedule due to insurance red tape. If I end up in an accident because walmart is greedy and refused to mount my tires because I am on a fixed income and could not afford to buy 2 more tires I did not need to buy from them walmart will be responsible for my injures and damage to my jeep! Their greed knows no limits.
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December 2021 by Brandon B.
Can't get anyone to answer my calls, I've never had that happen to me before it's honestly pathetic. All I want is to check on the status of my application, no wonder they need employees. Hopefully they go under soon so others don't have to deal with the s*** show of this Walmart!
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November 2021 by Dan P.
Called for 30 minutes and no one answered. I just wanted to know if the hot food section was open in the deli. No one answered in the deli and customer service answered on the 5th call, put me on hold and then hung up on me! I drove to the store and calling at the same time and sure enough! The phone was ringing and Misty behind the counter laughed at me because I told her I was trying to call for over 30 minutes!!! Worst customer service ever.
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October 2021 by Matthew S.
I walked around the store a couple of times and felt an increase in my knee pain (which I've recently developed, haven't been to this store since acquiring) each time I walked down the food isles. I have read about shady subliminal and such sales tactics, and this felt like, possibly, electrical or electromagnetic? It did hurt considerably more. That's all I know.
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August 2021 by Brian “BADBOY78” Bruce
I go there all the time and you'd think they would be more respectful but nope! Half the time there's no one that can help me and so I wait final I get the manager to get something.
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March 2021 by Rick C.
Dirty, nasty store. Clueless manager. Avoid like the plague. Customer service is bottom rung stuff. Won't do price adjustments. Go to Best Buy if you are buying electronics.
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November 2020 by Johntae P.
TERRIBLE. fruit is always molded an always expires the next day . Nothing is ever stocked. Bathroom are disgusting. This store just needs a whole new store manger Or just throw the whole store away.
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October 2020 by Jennifer S.
This store has gotten SOOO much better over the years. On my most recent trip the store has been the only one in town that doesn't have pallets all over the sales floor, and the employees actually make eye contact and say hello and ask if you need help. They look like they actually want to be at work, unlike the store on Gull Rd, but thats a different story. I glady drive to this side of town to shop at this supercenter.
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July 2020 by Taanvira Jai
Got eye rolled and laughed at for saying excuse me once, calmly, to get their attention. Really rude. Ignored for 5+ minutes
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July 2020 by DorothySay B.
Walmart customers are legion. But they're clearly not the sharpest tools in the shed. I go in to get a few necessities, and see half the people wandering around without masks, or wearing them around their damn necks. Even cashier employees are without, and nobody is giving a damn. The woman behind customer service ? Also no mask. I left the store. I'm not compromising my family's health during an international PANDEMIC because of Walmart's idiocy. This lack of basic decency and care for one's fellow human being? sickens me. This pandemic has shown me WHERE to shop, and where NOT to, for life. Bub-bye, Walmart.