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July 2024 by Kat
I want to sincerely thank the staff of Rite Aid pharmacy in Kalkaska. I was recently stranded by the airline meltdown and needed a few extra days of medications due to the extended unplanned stay. The staff were friendly and so helpful despite the challenges the store is going through with inventory. They quickly got me the medications I needed and went out of their way to make it easy. Thank you so much!
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July 2024 by Lew Waite
Why bother having 4 rows of different Eye drops if you're only going to actually carry 4 kinds?. No Preservative Free Soothe XP drops which you used to carry. Just the kind that bothers my wife's eyes. We can't rely on the post office to deliver anything and we can't get it in your store. So close already and let CVS stock your shelves and get some people to work. What's your turnover rate? 76%
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June 2024 by Mal Moria
Used to like rite aid, but after a year and a half waiting for an epipen I became upset with the extremely lacking customer care, I finally left rite aid to go to another pharmacy and got my epipen the next day... not shopping at rite aid anymore!! If they can't work for the customer why do we buy their stuff!! Ty
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June 2024 by mary wilson
I live near Detroit, Michigan, forgot my heart meds and they were fantastic on helping get enough to make it home.
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June 2024 by Laura Swartz
The Best Service from Stephanie in the pharmacy! You Rock!
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June 2024 by M. H.
Don't use this pharmacy.
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May 2024 by Staci Andrews
Monica was and is very Awesome. And Rite Aid Pharmacy is great too on there getting all my meds on time to the box of Lidicaine 5% back patches they text me when ready to pick up and they remind me my breath inhauler is due .
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May 2024 by Paula Demerest
Worst pharmacy I have ever dealt with. Rude, unorganized and disrespectful.
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February 2024 by Rick Meyers
DISHONEST HORRIBLE STORE!Purchased some skin lotion with cash. Upon returning home, I realized I picked the wrong product. The clerk did not include the receipt in my bag.When trying to return the product, they were only willing to refund slightly over HALF my purchase price. I suggested reviewing their in-store cam because I knew the exact time I had purchased the product. Unwilling to give me all MY money back. DISHONEST GOUGING by a nation chain. WOWWORST CUSTOMER SERVICE I have experienced in many years!!!
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February 2024 by Linda Zimmerman
My prescription was called in on 1/19. I have had problems with scripts being ready the same day, so I waited until the following day. I called this morning to verify my script was ready and was informed the didn’t have the full quantity from one supply and would have to complete the order from another supplier; there was no difference in the medication. Okay - no problem. I indicated I had “Single Care” and wanted to make sure I would be billed accordingly. They told me using the “Single Care” the cost would be $100, but using my co-pay my cost would be $18. When I went to pick up my script I showed them the “Single Care” price was $9.17 and I was told to come back in 2 hours and they would re-bill. I won’t be going back!
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January 2024 by James Blake
Pharmacy has no medical products on hand has to order for diabetics , takes a week to fill such orders , unable to take insulins. Want a quicker death? Use (rite)wrong-aid. Several times this happened to me.
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October 2023 by Katelyn Dunham
Worst Customer Service to be real. Decided to get my daughters medicine from here as I didn’t want to drive all the way to my normal pharmacy. They had just received the prescription which is fine I knew I would have to wait no big deal, she asked when I would like to have the prescription ready and I just said as soon as possible. She started to explain notifications I could receive on my phone and a different gentleman came up to the drive thru window and said “well the fastest way is for you to come inside and wait or you can receive text notifications.” It was not what he said it was how he said it and the way he just cut her off from already explaining the process to come up and I guess just explain it again more rudely…. Not really sure what his complex was but I have a sick kid in the car so I didn’t really want to bring her sickness into the store, but if that’s the fastest way….. guess she’s going in…..
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October 2023 by Tim Neill
Don't try calling them as they rarely actually answer the phone...not sure how anyone runs a business that way but it's horrible customer service.
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October 2023 by Ted Sinkler
Great help when you need them.
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August 2023 by Timothy Kmett
very helpful and fast
