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April 2020 by Burnell Grieve
Great community bank. They were the only bank that would start my construction loan when I first retired. Nick Lewis has gone above and beyond with any questions or concerns that have arisen during our construction process. We will be moving more business their way in the future.
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November 2019 by Bart Jonker
Great place to bank - great place to work
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October 2019 by Justin Mohr
I really enjoy the staff, always very engaging and willing to help. Great customer service and willing to go the extra mile.
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October 2019 by Aide Santos
The staff is great!
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October 2019 by Kimberly Cabanillas
Customer Service is the best!!!
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October 2019 by Sayde Adams
Fast service
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October 2019 by Betty Rutter
I like the Kent City branch The manager and staff will do all the can to help meet your needs. I
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September 2019 by George Freeland
The branch manager was awesome!
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May 2019 by James Caldwell
This bank took $100 from me because I didn't use my online banking and they started charging me a monthly fee.. they didn't offer to return any of the fees and reopen the account or anything.. terrible customer service.. don't go there
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February 2019 by Sarah Marie Yates
Customer service is amazing! The employees are super friendly and they even when im out of state and no where near an actual branch they make my needs feel important and my time valuable.
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January 2018 by Jason Reister
Great banking experience!!
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April 2017 by Terri Kober
Customer service is fairly rare now days, and so when exceptional service happens, it makes it all the more impressive. My daughter is living abroad and was having difficulty using her bank card. The issue was fairly urgent as she was about to get on a flight. Vanessa at the Kent City Branch worked through the issue which proved to be a little tricky at first. She was so polite, patient and reassuring. She also partnered with another staff member when she wasn't finding success. I very much appreciated the way in which Vanessa helped me today!!
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July 2016 by Felicia McDuffee
Drive through takes 25 minutes.
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July 2016 by Jerry Dent
15 plus minute wait to cash a check on Saturday morning. Not good.
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May 2016 by Rachel Bowman
Tried to close my account now I'm paying over draft fees. I asked them how to clear it and they didnt give me a clear answer how to fight it.
