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September 2023 by CJ Ballard
My experience at Dykstra Auto was great, I can truly say this company and staff went the extra mile to make sure I was satisfied with their repairs. I can tell Customer Satisfaction is a priority with Dykstra, I recommend them to all my family and friends for their auto repairs.Services: Auto engine diagnostic
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September 2023 by Dan Snider
Found my new go-to. This place couldn't have handled our repair any better. Outstanding customer service, modernized communication, and a fair price. I would HIGHLY recommend anyone try out Dykstra's!Services: General repairs & maintenance
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September 2023 by Dean Calkins
Ford Ranger was leaking transmission fluid. The guys did a full inspection, brought other issues to light I was not aware of. Some unforeseen circumstances occurred during my repairs, but they did not let that impact my estimated cost! Great shop with great integrity!Services: Transmission
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September 2023 by Corey Guigelaar
They fit me in and gave my car a very thorough inspection. They found repairs that I didn’t know about and were dangerous to let go. They even inspected my serpentine belt and recommended it be replaced after repairing my oil leak. Prices were fair and they are very knowledgeable. I’ll be back.
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September 2023 by Joe Schaefer
Just moved my family from Kansas City last month. My wife’s car died last week and we were down to one vehicle the week school and sports start…. Excellent timing. The silver lining is the opportunity, as bumming as it is… of a broken car introduced me to, what will now be, our auto mechanic while we live in Grand Rapids. I have lived in 5 different states and try and do most if not all my auto repairs myself. I always feel like I am getting pushed to fix something that isn’t broken or feel I am getting charged more than I should. That is NOT! The case with Dykstras. Super friendly, assisted from star to finish, helping me find a good tow to getting it there, to assisting with taking payment and dropping the keys in there drop box so we could get the vehicle after business hours. Super friendly staff, and their summary report of what is good , so-so, and what needs attention, is amazing. It organizes the items, summarizes the inspections and what was found, and suggests and repairs or when repairs would be Likely. I will be using them again and feel confident recommending them to anyone who needs auto repair work.Joe Schaefer
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August 2023 by David Basele
I once had a bad experience with Dykstra’s located at Patterson after you guys referred me to them. They were able to finally correct the wrong after I took my complaint further to the Secretary of State. But my family and I have always had a good experience at your shop and Mitch can attest to that! Let’s keep the good work and relationship going!
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August 2023 by rita belton
Service is fast and reasonable. They provide a detailed list of all repairs recommended and discuss each at length. I feel at ease when taking my car to them because, as a female that knows only basic auto repair, I never feel that they are trying to sell me something I don't need. Thanks Chris and Mitch and to all the great mechanics there.
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August 2023 by Michael Van Dutlersma
My "maintenance needed" light popped on over the weekend. Many thanks to Mitch for checking for codes (at no cost) and verifying that nothing was wrong other than a needed reset.Mitch is also awesome about consultations. I used an instant oil change service because I needed a weekend opening. The oil change service recommended that I have my transmission serviced. When I consulted Mitch, whom I trust implicitly, he said servicing the transmission would likely do more harm than good. I will let oil change services do what they do, and will trust Dykstra's Auto with everything (and I do mean everything) else.
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August 2023 by Thang Khai
My tire kept getting flats and I went to Dykstra's Auto - Kentwood to see what's the issue was and sure enough it needed a new tires. The employees and service I received were beyond my expectation, Cin found a way to fix it professionally, quick, and cost effectively. Highly recommend!Service: Tires
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July 2023 by Mar G
Went in to have steering lines looked at and quoted. I ended up just having bulbs and an air filter replaced. More needs to be done that was pointed out. Definitely pricy, but who isn’t? I liked that they were thorough and honest. They only pointed out other areas that we already knew about and had to replace before on our old truck. I’ll most likely use them again in the future.
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July 2023 by Will Kaelin
Dykstra’s is the ONLY place I will bring my vehicles in Grand Rapids. Truly the best around and they always put the customer first. They’ve replaced my stolen catalytic converter, brakes, oil changes, etc. and it’s always done as if they were working on their own cars. I recommend EVERYONE to Dykstra’s!!Services: Tires
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June 2023 by Barry Camp
My old mechanic had to retire and close his repair shop so I'm looking around for a new place to have my car worked on, so I tried calling this shop to get pricing for routine maintenance on an older vehicle... while the guy was polite enough, the prices were ridiculously out of line... as if they really didn't want any new business. Well over double the price for routine maintenance on brakes (plus quoted for work that might not be necessary), and nearly 2.5x for the price of a windshield washer fluid pump.The holy grail of society is an honest car mechanic. I had that with my old one who retired. My search for a new one continues.
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June 2023 by Andrew Jo
Fixed my car and communicated clearly, responsive and able to get me in next-day. Similarly priced to competitor mechanics, all of which I find to be a bit too expensive. Complimentary overview checkup and free/included warranty to stand behind thier work were plusses.
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May 2023 by Joseph Essenburg
Excellent customer service. Outrageous prices.Came in with a coolant leak for my chevy cruze. I was told it was an issue with the turbo housing and the water pump. They asked for $1500 for the turbo and $700 for the water pump. Looking online I can replace the water pump myself for $80. I understand they need to charge for labor but an extra $620 for no more than an hours worth of work is insane.Also, they don't mention that any "inspection" costs $50. I would definitely return if the prices weren't so high.
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March 2023 by Wayne Schalk
I took my daughter's car in for an oil change and what I thought might be a belt problem that turned out to be her brakes. The staff was very kind and professional in dealing with my short-notice appointment rescheduling and got me in the next day. They gave me a ride home so I could work and were very helpful in explaining the problem that they found and what brake repairs would be needed. They explained a few different options and after I talked to my daughter and let them know how to proceed, they got everything fixed in a good time frame. They were very courteous and my final bill ended up about $100 less than they originally quoted as they added some additional discounts. I fully recommend them to anyone and will be taking my other cars there for any work I need.Services: Auto engine diagnostic
