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October 2023 by Jason Kwiatkowski
Horrible service. I scheduled an appointment, yes an appointment, at 2:30pm and I'm still here after 4pm with no contact. It's a 40 minute job to change tires and I had no other work. I even told the guy up front I could go have lunch and come back , he responded I was next... this was over an hour ago and still nobody has said anything to me and my name disappeared from their list! Wow, just wow
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October 2023 by Chris Straub
Made a reservation online for noon on 10/6 at the Kentwood location. Arrived to find out there was no record of my reservation. Showed a pic from my phone I took of the reservation on the home page. I was told there’s nothing we can do for you. Period. No apology no options.I called Belle tire in Wyoming on Clyde Park. Marc Parsons the assistant manager told me no need for an appt. Even though there was no appt available he would fit me in and have the new tires on within 2 hrs. To my surprise the tires were on within an hour.Why didn’t the Kentwood store make this offer?That’s customer service! After 10’years of giving my business to the Kentwood store, going forward Marc Parsons at the Clyde Park location has my future business every time.
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September 2023 by Bob H
Went in for a road force balance. My truck was in the bay just about on time. Both service writers working the front counter were friendly and informative. The tech performing the balancing was also very friendly and informative. Long story short, the problem is fixed and I'm out the door for what they said that it would cost.
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August 2023 by Stephanie Smith
The workers who move the cars or whatever DONT PAY ATTENTION WHEN THEY PULL OUT OF PARKING SPOTS. One of the dumb workers almost hit my car today and I had an employee who was inside when I called to let them know what happened claimed he saw the whole thing and he didn’t almost hit my car. I should have gotten out and smacked them both. I hate them.
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May 2023 by Joshua
Took my Jeep in on a Friday because there was a grinding noise when I pushed the breaks. They told me to come back Sat. to have it done. Took it in Sat. morning and they told me people had dropped their cars off friday were going to get looked at first because they dropped their cars (which I had tried to do and they told me no) On saturday they quoted me $676 over the phone for my repairs and told me it would be done by the end of the day Monday. Tuesday at noon with still no call from them I called to see what was going on, they told me the work was completed. Went to pick up the vehicle and they had lost my key AND they were charging me $799 for the repairs. When I confronted them about the change in price they quoted me they told me they had printed out the quote and gave it to me. This is hilarious because I was given the quote over the phone. I paid it anyways even though they lied to my face and left. The grinding I had took it in for is still there. I called them to tell them the grinding was still there come to find out they hadn't even test drove the vehicle after they "fixed it". I to this point had been a 12 year loyal customer to these liars and cheats but never again.
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May 2023 by Melinda Graulau
My first time at a Belle Tire and I will definitely be back! Great service, friendly, clean and they didn’t charge for the rotation! Thanks, Belle Tire Kentwood!
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April 2023 by Tenshi Ame
Went because of an egine like and rattle and they have walkin service checks. Walked out with a $12k your engine is dead quote. Took it for a 2nd opinion. Spark plugs. $350 later and my car works fine.
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April 2023 by Michael Strugala
Service tech had my tires rotated under an hour. Great work and service! Thanks!
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April 2023 by Nicole Hayes
Guys are always super helpful and fast to get work done. Definitely be back.
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February 2023 by Catie B
They are always honest with me and friendly. No one has tried to upsell unneccessary services or products, always offering the lowest cost options with fair and forward explanations of the difference.
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January 2023 by Janelle K.
This place has exceptional customer service! They are timely and fair in their pricing. I've been using Belle Tire for years in different cities and I always feel my vehicles are well taken care of and valued as a customer.
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January 2023 by Kyle Paalman
Thanks for the horrible customer service forcing me to waste my morning driving across town to the 28th St location. Thanks for leaving me asking “why do I have a fleet account with Belle Tire where I send all my car repair requirements?” Yes, I will be leaving a 5-Star review for the 28th St location for restoring my faith in Belle Tire. Don’t waste your time going to the Kentwood location until they get local management that encourages a culture of customer service - in my opinion!
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December 2022 by Julie E.
Ethan is fantastic! Buying tires can always be a daunting task but these folks make it easy!
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December 2022 by Dave P
Won't make an appointment for an alignment. This is where I've been getting tires and alignments for years. I've always made appointments before. I call today and get told they're too unpredictable and I'll have to do a drop in appointment. Firestone will make an appointment. The Belle Tire on Clyde Park will make an appointment. I guess I need a new tire shop.
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December 2022 by Salai Kim
Basically belle tire is a great service for your vehicle need but not at this location,the customer service horrible .
