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December 2023 by Dave Chiodo
Warning: They will do a HARD credit inquiry to open a deposit account, even if you are not applying for any credit. This is unreasonable - no other bank or CU I have opened accounts with did this. Their "online banking" system is outsourced to a contractor, poorly supported, and has a few major design flaws. I opened an account, but closed it a week later. Maybe consider some other credit union. edit: To the owner - there is nothing to discuss. I've stated my piece, and it stands as written.
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November 2023 by Jeremy Crenshaw
Josette was amazing. I called because I was having an issue with a bank transfer online. She did the transfer herself over the phone then called me back twice to problem solve and resolve the issue so u could do it myself in the future. Wonderful service.
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November 2023 by Larry Pieniazek
I hold a CD here. I selected CWCU based on rates, and didn't know what to expect. I was very pleasantly surprised, as the process to open it was smooth, friendly, and transparent. A very positive experience. I hope to use CWCU for more things in future.
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October 2023 by Lauren
I called recently into the contact center and got their manager, Katie. She was SO helpful with answering my CD questions. I appreciate the above and beyond service she gave. ?
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September 2023 by Jon VanSweden
Had an awesome experience working with Miranda and the Credit Union crew! Thanks for all you did ?
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September 2023 by Lorrene Lee
CWCU provides GR8 professional customer service via phone inquiry. With a user friendly format for easy online accessibility! I recommend any of their in person locations as well as many options for ? anywhere!
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September 2023 by Chris House
I have been happy with the service of Community West Credit Union for as long as I have been a member (45 years). They have always been friendly and courteous during each transaction.
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September 2023 by Jill Malone
I contacted the credit union regarding international travel and fees associated using the credit card and debit card and Stacie Ann was extremely helpful and very informative. I appreciated the excellent customer service.
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September 2023 by Renee Tahtinen
Cyndi and Miranda were helpful every step of the way with the mortgage process. Thank you!Thanks for the charcuterie board too!
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September 2023 by Scott Russo
Ms. Linda Hutchins deserves some recognition for her customer relations. I spoke to her today regarding some documentation for my mothers estate. Linda was very attentive and understood my frustration. She went above and beyond to address my concern. Please thank her, she definitely deserves it.
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August 2023 by Amber Wood
Extremely happy with my experience. I placed an online debit dispute and when I called to check on it Linda told me a specialist had already resolved it. It was less than 24 hrs. Wish I knew the specialist's name to thank him/her.
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August 2023 by Brent Takus
A very friendly team of employees who are an asset to their city and give back to the community.
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August 2023 by Colleen Paiz
Shariah at the Kentwood/Broadmore location was super helpful and patient as we navigated opening a CD. What a great employee, very knowledgeable. Thank You!
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August 2023 by Trang Wilber
I have my car loan with CWCU, great rates but even better customer service!
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August 2023 by Carla Jo Compton
I would like to take this opportunity to thank Hannah at CWCU for her exemplary service to us when we encountered fraud after traveling out-of-state. Hannah made this account a priority and provided individual attention for us in resolving the issue. This shows that CWCU and especially Hannah cares about their members when an emergency arises and they are there to help them through it. Awesome job Hannah! Thank you again!