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January 2024 by Jayme Kuras
I have been to many salons in Grand Rapids from downtown to East Town to Cascade and Ada. High price salons, I have always had a LOT of hair. I always ask for the stylist with them most experience, which in turn normally means you pay significantly more. I have watched girls struggle merely blow drying my hair. I only request one thing when getting my hair colored I DO NOT WANT TO SEE A LINE.This was my first time at Doll House and no high expectations I have never been satisfied with any stylist because I always leave with a line. ALWAYS... Olivia was my stylist, she asked what I wanted, I told her just touch up the blond and cover the gray on the side. You can pick the color I don't even care, she said ok I'LL MAKE SURE YOU DON'T HAVE A LINE TO... First time for me not having to ask, I wasn't even going to say anything because I always leave with a line. Even when she said it..I thought to myself yeah right we will see. SHE DID IT!!!!! I am obsessed, impressed, just amazed. Believe me I have looked a million times out side lighting, inside lighting, bathroom, hall everywhere. When my other half seen it he said I don't see a line before I even said anything. SHE DID IT.. To top it off she is young.. Her personality is enjoyable, she does not take all day good on timing. She is 10 stars.The salon itself I was there about 3 hours I analyzed the whole place from the corners under shelves to the heating system and the products for sale LOL its just how I am. Vary clean, great decor and the staff in the front sooo sweet. Even better the prices are beyond great..
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January 2024 by Karmen Postma
Had a not so great day so I booked myself to get a last minute haircut online for some self care. Didn't end up getting my hair cut because their system didn't register that someone moved their appointment and they were no longer available at the time I booked. The next available time open was 40 minutes later. They were nice enough about it but I'm still very very bummed. Having a bad back I did not want to wait while either standing or sitting in the hard plastic chairs in the waiting area. So, lesson learned, call to verify any appointments made online.
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January 2024 by Anhar123
I would give a zero if possible.So I wanted to canel.my appointment because there was an emergency, my aunt was due and I had to go to the hospital, so I had to cancel. I told her it wasn't my fault that it happened but she still made me pay a cancelation fee and I had to reschedule, also she was very mean to me while we talked on the phone And was kinda yelling at me for no reason also she made be repeat my card information so many times and I was in a public place also I check the cancelation fee on their website, but there wasn't any, I feel like if they had a cancelation fee they should write it somewhere where people would know. Over all very bad ?
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December 2023 by Elizabeth Layton
Wonderful staff. Very enjoyable experience.
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October 2023 by Amanda Pratt
Fun atmosphere. My stylist was Kylie and she was sweet, didn't judge me for my gray hair and lack of style. She understood my hair needs and gave me a great haircut! One of my favorite things here is the head massage while they wash your hair.
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October 2023 by Shanna Risner
Great experience all the way around. Loved my color!!! My stylist was super nice, and I would recommend her to anyone. Wish I could remember her name, but I know she has red hair. If you see this, thanks for a great experience.
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October 2023 by Joseph Mead
Olivia has been my stylist for the last 2 years; her friendliness, professionalism, talent, and skill is off the charts. I used to hate haircuts growing up; but getting my hair cut at the Doll House is always relaxing and enjoyable because Olivia always knows exactly what I want and executes it flawlessly :)
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October 2023 by Daniel Mead
Olivia is the most talented stylist I've ever been to. I drive all the way from Berrien County to have my hair cut by her. Best haircuts ever. She always gets it right.
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October 2023 by Camille K
Edit bc they responded: mind you, I was extremely polite, and understanding, as the cameras would show. In no way was I acting in a manner that compromised the safety of their employees. So basically, I was ‘uninvited’ because they were embarassed, not because of what I did because in reality, I did not do anything threatening or disrespectful. Bunch of jokes.I have been here for years and paid a certain price for a blowout and style. The younger receptionist over charged me by a lot, her and Bella were trying to convince me that my service was 2 separate charges and it was NEVER like that. The receptionist didn’t know what she was doing. The manager even confirmed the next day, I was over charged, and the services were not inputted correctly. ONLINE IT SAYS A BLOWOUT COMES WITH CURLS. My boyfriend called in upset because I’m pregnant , and they were causing me a lot of stress. He was not threatening. He was upset, but he never insulted or threatened the weak receptionist. So, even though we had every right to be upset , as the manager confirmed we were definitely overcharged and she sent me a check, I was told I was not allowed back at the salon because the 16 yr old receptionist was upset. Instead they should’ve retrained her and give better knowledge to their employees to prevent this from happening. I don’t recommend this place.
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July 2023 by Alexis Wilson
I normally really love this salon, Dakotah and Haile are great at achieving what their clients ask for. I’m blonde so I pay around $200-$400 when I come, not including tip. Last time I paid $270 for partial foils and left with no change to my hair, but I still wanted to come back because of previous great experiences, my appointment was today 6/30 I had to sadly rescheduled my appointment via the link sent in a text on 6/28 apparently it didn’t work, got a call this morning about my appointment to which I told them I rescheduled via the text, they asked if I wanted to reschedule with them, i said sure if it didn’t work, we rescheduled. As soon as I got off the phone they tried to charge my card $104 and when that got declined they tried AGAIN to charge me for $52, also declined. I called back and they said even though I used the link to reschedule that because I didn’t reply to their text it didn’t work? So because of their system I’m getting charged $154 even though I rescheduled in the 48 hour window.. I went ahead and canceled my appointment, the whole reason I needed to reschedule was because of money due to a family emergency. Very unfortunate that because of their mistake I will be out even more money I don’t have.. Again would like to add I’ve had great experiences here before, their system just maybe needs to be updated. I understand the stylists time is valuable but this was not my mistake to pay for.Services: Haircut
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June 2023 by YouKnow.
Horrible experience, wasted two hours of my time and didn’t even get what I wanted, let alone anything at all. My stylist didn’t even try to help and left me alone for most of the time, then wanted to start before we were even sure if it would look good. Unsatisfied, my recommendation..never trust people who just try to get money out of you.
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May 2023 by Kylie Hall
Bella was amazing! She asked all the right questions to get me the hair that I wanted! She explained the treatments she was doing and how to make it last at home! She recommended products suited to what I needed. Had a blast at my appointment with her :)Service: Balayage
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May 2023 by Terry Hickerty
Took my daughter to get her first hair cut. She was paired with Olivia and everything went smoothly. She did an amazing job and my daughter is very happy. The atmosphere in the building is very relaxing and the staff is very friendly. My wife also got her hair done with Cassie who did a wonderful job and my wife left happy which says alot as most time she gets a hair cut then comes home and cuts it herself which she didn't this time so great job Cassie.
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May 2023 by Wendy herrera
I love this salon. I have been exclusively going to Bella for my hair for several years now. My color and haircut always looks great. I have referred several friends who love to go as well. Great atmosphere. Staff is always kind. So much more personable than big salons like Design One.Services: Blowouts
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April 2023 by Lucky Moody
Kylie was my stylist and she was amazing!! She listened and gave suggestions for the perfect cut for my hair. She styled it beautifully and made sure I liked how it was looking as she was going. She was also so nice to talk to and such a nice person!Services: Blowdry