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August 2023 by Connie Wade
Love that they are open to 9pm for anything you need to go out asap to arrive the next day!
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July 2023 by Bethany Bremer
Got right in, label printed and laptop shipped. Good experience
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April 2023 by Raymond Smith
It’s FedEx. Just dropping off things for work. People are friendly here.
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April 2023 by Nicholas Gortsema
Had an important package that required a signature and I would not be home for. They were able to have my package rerouted so I could pick it up that same day.
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January 2023 by todd b
The driver made a botched attempt to deliver an urgent package by knocking on a garage door with a doorbell directly in front of them from a delivery that was supposed to have been made on Friday. When you reach out to customer service they tell you they are checking into it but 4 hours later still no results. Unacceptable. And the person's helicopter who is supposed to be o. It shows no urgency
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December 2022 by Amie Harpe
It was easy to get to with parking right in front of the door. I did not have to wait long. The person working was pleasant and it only took a few minutes to ship my package.
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October 2022 by Gus Gunderson III
Ehhhhh, it's a FedEx shipping center / Warehouse. I had to go her to pickup my package because it was a Signature Required for Delivery.The place was empty when I arrived around 4:30pm, but the parking lot was packed. The guy who came out from the locked door after I Loitered around for about 3 minutes was helpful and did his questions / job cheerfully. Actually answered some questions after I a joy of a time figuring out where my package went and if it was there or at the Walgreens I had requested it get held to. Either way, it's clean, easy to find, and decent neighborhood.
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October 2022 by Adam Glassner
Lots of miscommunication but eventually got the package we needed. Everyone was helpful, just tons of miscommunication that was frustrating.
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August 2022 by Timothy Witt
After missing a package delivery that required a signature I contacted FEDEX to go over my options to get the package. After over an hour on the phone (most of the time on hold) I was told that they put a hold on the package and that a delivery attempt would be made on the next Monday. I proceeded to get the text message updates of that delivery over the weekend and into Monday when the text said it was out for delivery. I didn't receive the package on Monday, called on Tuesday and was told that I either had to pick it up at FEDEX or it was being returned that day. Customer service had record of the call I was on the week before but no idea why I was getting texts messages saying the package was being delivered on Monday and why I was told that. Very frustrating company to try and work with, I would not recommend doing so if you can avoid it.
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August 2022 by Roger Wangerin
Would give them zero stars but thats not one of the options customer service is the worst the women at the front has no class total bxxxh
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July 2022 by Leah Centala
If I could leave zero stars I would, the last fedex carrier that had my package in the kentwood location misplaced my package. It is no where to be found but they claim that it was delivered to my door, I’ve checked nearby places and still nothing. I have contacted fedex several times and they keep sending me to a robot that hangs up me saying since I’ve already submitted a missing package report that there’s nothing they can do. They say that they will contact me as soon as they find out, but haven’t received answers in days. I needed this package for a trip out of state and it was very expensive so now I am left with no help or answers. This has been the most frustrating experience, I typically don’t leave bad reviews ever but I am very angry that they were so negligent with my package.
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July 2022 by Jonathan Shelley
This is my preferred shop for shipping and office support. Sometimes the place is insanely busy, but I know that I will get undivided attention when I am at the corner. And Gretchen is a phenomenal person and I truly wish I could steal her for my own project team.
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May 2022 by Kyle Councilor
If FedEx states your packaged will be delivered on a certain day, plan on the actual delivery to be the next day. I’ve had 3 packages scheduled to be delivered only to be told the driver ran out of time and will be delivering them the next day after waiting all day and calling. What a joke this place is. There is nobody to take responsibility or have a willingness to help.
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May 2022 by Mena Paulson
Deliveryman is terrible. He leaves packages outside in the weather when the delivery instruction clearly state to leave packages at inside Hall apartment address. Many packages are misfelivered to the wrong buildings.
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May 2022 by Shelley Fraser
Had to pick up my meds at the fed-ex office. Front desk clerk was pleasant and helpful. He carried the big box to my car for me! ?