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February 2024 by Frank Irwin
The people I dealt with were nice. I was just there for an estimate.
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January 2024 by Pedro Muss
They did an excellent job, and I got the car back on time.
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October 2023 by Chas Thompson
Unhelpful
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September 2023 by Gordon Tyler
Great place. Awesome customer service
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September 2023 by Laurie Zwier
Excellent work. Excellent customer service!
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August 2023 by James Van Drie
Terrible experience with these people , waited dame near a month for my vehicle to be done with a fender repair and a slight paint job . Got my van back and it’s like the tech forgot to plug stuff back in , everything worked just fine , now defrost and horn aren’t working
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July 2023 by Madison Jewell
Amazing service from the start to the end, my insurance company was making the situation hard but Jarett answered all of my questions and was very communicative on the entire process.Service: Auto glass repair
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June 2023 by Ashton Sowle
took my 2021 equinox in came back amazing, clean and well taken care of. John M. did amazing keeping me updated and informed on how my car was doing and what they had to replace with the most affordable repairs, took a little over two weeks with waiting on back ordered parts but overall very pleased with how time officiant they were to have my vehicle done for memorial weekend. Very helpful with explaining what they were doing to my vehicle when i dropped it off and walking me through everything that was done when i picked it up. Plus very understanding of any imperfections that have to go back for a few hours to be touched up. 10 out of 10 recommend them to work on my vehicle if it needs fix again, and the guarantee every part that was fixed if any paint chips or a seem is not flush.AMAZING WORK GERBER!!!!!Services: Steering & suspension repair
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May 2023 by Curtis Daniels
Let me be perfectly clear. I am dissatisfied with the service I received from Gerber Collison. This business is untruthful about the time it takes for repairs. They tell you what you want to hear to get the business, then extend the timeline to fit their work schedule. Once they start the work on your vehicle, you can't get your vehicle back until the work is completed. I can not describe or explain in a review how inconvenient and awful it was not having my car for 5 weeks!I was told my repair was easy/minor and would take 5-7 days, and all the parts were readily available. The actual time to do the work was 32 days!!! After waiting nearly 5 weeks for my car, there is debris and sand in the finish where the bumper cover meets with the front quarter panels. Choosing Gerber Collison was a mistake! I will not use them again.
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May 2023 by Nancy Solomon
Best experience dealing with the staff at Gerber Collision. Vehicle repair was done well before expected and it looks like brand new! Very pleased!Services: Painting
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February 2023 by Derek Simmet
Our vehicle went in for a rear end collision. It took months to get our vehicle back. They didn't fix all of the issues caused by the accident. The speedometer wasn't working properly after the accident but they said it wasn't caused by the accident. They told us we would have to replace the whole instrument panel out of pocket for $1,000. We found a real professional to fix the problem for $150. Then several months later our driver side LED taillights quit working. After further inspection the lights were filling with water. We brought the vehicle back reluctantly so they could fix the problem since it was parts they should of replaced. Well it's been months of waiting again. Several not returned calls. Voice-mail box is full. They have the insurance contracts so customer satisfaction means nothing to them anymore. This company is so frustrating. I highly recommend finding another body shop.
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January 2023 by Todd Root
Was a very easy process and quick. Detailed report and happy overall. Luckily I don't have to go through this process often.
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December 2022 by Nicole Miller
Michael gives top notch customer service! Will absolutely be bringing my vehicle back if it needs additional work. Left feeling a lot better about my car repair (at another location, wasn't happy) and will definitely recommend THIS location to anyone looking for fast, friendly, professional help. Thank you for the face to face reassurance, Michael! I appreciate you taking time out of your day to help ease my mind.
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September 2022 by James VanderWoude
Workmanship is excellent. The service and communication is terrible at best. Our service appointment was 6 weeks out. The parts were in. The vehicle was not complete when promised. No follow-up, I had to call to see if I could come and pick it up. I was told 2 more days. No call so I called. 2 more days. Then they called and said tomorrow morning and they would call. Noon came and no call. I called and was told that it was ready. Not counting the weekend it was 5 days longer than promised. Oh did I mention that the service is terrible at best.
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August 2022 by Marcia Harris
AMAZING! EXCELLENT CUSTOMER SERVICE! This is the second time we have used gerber. Not only is there work amazing, but they also go above and beyond. Someone backed into my car and not only did they paint an extra door for free so that the paint would match but they also replace the entire racing stripes because they didn't want it to be two slightly different colors. I HAD AN UPCOMING SURGERY THAT WAS GOING TO BE SCHEDULED LAST MINUTE AND THEY CALLED ME EVERYDAY WITH UPDATES AND LET ME KNOW EXACTLY WHERE THE CAR WAS AND THEY WERE ABLE TO GET ME MY CAR WAY EARLIER THAN IT SHOULD HAVE BEEN READY. They were very kind and understanding of extenuating circumstances and I cannot vocalize how much I appreciate their work quality and customer service.Services: Painting
