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February 2024 by Troy Berean
Just something about a guitar store
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January 2024 by Talal Khan
Great collection of products for all things music. Goos prices on new and used gear. Employees are extremely helpful. Classes offered as well.
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January 2024 by Daniel Dzierzyc
I used to have great experiences at this guitar center! I bought my first guitar here, and used to throughly enjoy shopping here! Lately though, I've had nothing but problems with this Guitar Center location.From not being able to return an unopened pick guard, to receiving very bad customer service when asking a simple financing question, to flat out being lied to straight to my face from an employee about the availability of a guitar, I've been very dissatisfied with this Guitar Center location. I would NOT recommend this Guitar Center, and would suggest taking your business to any of the other music stores in the Grand Rapids area.
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January 2024 by raul perez
Very nice
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January 2024 by Dylan Chesebro
Wasn’t excited when I brought in guitar for repair and saw other customers’ guitars lying haphazardly on the ground behind the desk. Repair was finished swiftly with the bonus of a tone knob broken now too. Maybe from the storage conditions mentioned earlier.I’m going to depend on local luthiers from now on for repairs and guitars. G.C. Staff is a little unhelpful and scarce but this is an issue I see across multiple locations.
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January 2024 by Robert Gulley
Not a lot of options for drums but great selection of guitars
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January 2024 by Manny Saucedo
Friendly and helpful staff
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January 2024 by Joshua
ZERO lefty basses. 20% of bass players can't buy a bass here, totally worthless. ?
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January 2024 by Kim Haggard
They had the guitar we were looking for. The staff is very knowledgeable and helpful.
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December 2023 by Lisa Hunter
Unfortunately not enough staff for the many customers that were shopping.Public parking available.
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December 2023 by David Donaldson
Long story short, Go to firehouse guitars. Many bad experiences over the last few years. Recently waited 30 mins to be told my pickup order for an amp that had already been confirmed was not in stock. an hour later I had finally been rung up for an amp only to find out I had been double charged for the amp they did not have in stock as well. Employees are trying their best and are friendly, only reason for 2nd star. employees are always brand new every time I visit, so I presume they do not treat people well. Have spent thousand here as many of us have, and I will never spend another dollar with guitar center. Please go to Firehouse guitars, they have real, long time employed experts and offer you much better trade in prices as well as a much cleaner well run store.
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December 2023 by susan triplett
I was looking for a vintage guitar and Nate was so polite and helpful. He gave me the right amount of patience and and was full of information. Both my husband and I appreciate him. He helped me find the perfect guitar and I couldn’t be happier.
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November 2023 by Randy V
So disappointed with my visit. I walked in planning to purchase $2000 dollars in speakers and I left after an hour of waiting for help. I went to another store and bought my 2nd choice and am very pleased. It appeared that I wasn't appreciated so I am pleased to spend my money anywhere else but here. I am not planning to return.
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November 2023 by Gage Kinnaird
This place is HORRIBLE! A year or 2 ago I ordered a goxlr and rode podmic, it was on backordered for several weeks so I said hmm let me cancel it and look somewhere else. This is where the disaster started. I couldn’t get in contact with any customer service of why it cancelled the order but I didn’t receive my money?! I emailed them constantly but no response. I lost hundreds of dollars because a company is not responsible enough to do their job. If you want to lose money please buy from this place. It was a little sketchy to me before I placed my order but never again!
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November 2023 by Samuel Markus
The drumsticks are all behind the counter now? Finding a good pair of sticks out of a bunch is the only reason I even go to brick and mortar music stores, and I ask for help getting some sticks and end up waiting 30 minutes and just leaving. Pretty frustrating honestly. I don't know any other music store that does this.