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April 2024 by matt
We used drive-thru abdwe received the correct food although the McDoubles had ketchup and pickle only. Who orders like this, not us. We will not be back. There is one other store that is worse around. I should've stayed in line at the Cascade McDonald's.
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April 2024 by Monique Stevens
The food was hot .cashier was really nice and friendly.
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April 2024 by Choco Taco
A friend and I went to this location after work, which was a little bit before midnight, and once we got to the speaker, the guys told us their “ordering system was down” and that they were only taking mobile orders and doordash orders. So my friend and I order through the mobile app, get our food and park in a lot. Her sandwich was super pink in the middle (video below) and completely inedible (unless she wanted to potentially get sick from it). So; against my friend’s wishes, I drove us back to the speaker, I told the guy what was wrong (that the burger was undercooked and that since she paid for the burger and wasn’t going to eat it; we wanted it remade), and then he process tells us that “that’s how they come”…and unless I missed the announcement of Rare/Med-Rare being the default doneness of a McDonalds sandwich, then I’m pretty sure they’re supposed to be cooked through. He THEN proceeded to get an attitude once we complained about the pinkness of the meat. Thankfully, they ended up remaking the sandwich, but it seemed like they didn’t want to work at all; understandable since it’s midnight and you close in an hour or tell, so you want to go home but you don’t have to lie to the customers.
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March 2024 by Kevin Scriber
Literally the worst McDonald's in the city of Grand Rapids had a mobile order for Connor pickup went to pick up lobby was closed call over over and over about 20 times no answer so I guess I don't get my food or money back. Highly recommend going somewhere else this place is garbage.
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March 2024 by Idalmis Mendez
They never want to clean the machine To make a smoothie you guys are extremely lazy!
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March 2024 by Ryan Emery
The order taker was kind and fast. Waited 15 minutes for a Mchicken, large fry & large coke. The girl that brought the food to the table didn't apologize for the long wait time, she didn't even say thank you. Don't come here on your lunch break, employees at the store have no sense of urgency.
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March 2024 by Hassan Rashid
The service was good. They were busy and backed up but got us in and at a decent speed.
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March 2024 by Zin K
I visited this McDonald's and was disappointed with the quality of the food and the wait time for the drive-thru. I did not receive the correct order, and the food that was served was cold and soggy. This is not the first time I have encountered these issues at this McDonald's. The service is consistently slow, and the employees frequently make mistakes with orders. It does not matter when I visit this establishment; the service is always subpar. Customers should not have to wait an exorbitant amount of time to receive their food. The quality of the food is consistently poor, and the employees frequently make mistakes with orders. We should not have to consume such subpar food and service such as this.
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March 2024 by Marypaz Gonzalez
They never give me what they could
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February 2024 by Ryan Dosti
Not bad
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February 2024 by Mario Fuentes
It’s good only weekdays on weekends there are people who work too slow plus 30 minutes waiting for a hamburger!!
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February 2024 by Leonard Hepfer
Sign on door says dining room open till 11pm doors where locked before 10
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February 2024 by Isaac Covarrubias
So I found out you don't get free refills at this location. And my cup was full of ice hahaha ? ? ? luckily, one of the guys in charge hooked me up with a refill no charge.
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February 2024 by Logan Moore
Fast quick service, late at night.
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February 2024 by Ron Keelean
How can the service be bad anymore when we do their job and all they do is bring the food out?
