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May 2023 by Erin Whiteford
Extremely helpful and friendly. Anytime I have a problem or issue they are a huge help! The ONLY Metro PCS I'll go to!
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January 2022 by clear as water
I can't remember the ladies name who worked there this week at the location that helped me. She is petite and Hispanic, she basically was an angel in disguise. She truly saved my life that day. She helped me get the phone I wanted and made EVERYTHING run smoothly for me. I can't tell you how much I appreciated her explaining to me how things worked. You usually don't get that level of service from other places but she is a true gem. I wish her and her family the best of luck no matter where she relocates to. She is phenomenal! Thank you ?
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December 2021 by antonio lopes
Good customer service and I got a good deal I totally recommend this place
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December 2021 by Aly Valencia
The guy is very nice and helpful and always have good deals I recommend this place for sure
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August 2021 by andy smith
device change over 6 times by this location, i don't even live in that state
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March 2021 by Nicole D
They aren't supposed to close until 6. They were closed at 1:40 on a Sunday
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September 2020 by Kountry 77
Very poor customer service I will be switching to boost Mobile
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February 2020 by Minni Sakamoto
Wayne is very helpful, he spent time explaining my options and ultimately saved me a lot of time and money. Thank you!
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December 2019 by Daniel Crocetti
Now with a new management, better service, new employees and all new Metro by T-Mobile promotions.
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July 2019 by James A Brown Sr
This location does not provide parking for the disabled or handicap. Sidewalk is broken up causing hazzard.
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March 2019 by Claudia Ramos
Friendly and Affordable
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December 2018 by Ashley M.
This is the only corporate Metro PCS location in Grand Rapids, FYI. All other stores are "authorized dealers" and have limitations on what services they can provide. The employees at this location are wonderful. They've all been there several years and are truly knowledgeable. I've always been able to come in with a question and leave with a solution. I cannot say enough about how great the customer service is here! I've used Metro PCS for years. Now that they're owned by T-Mobile it just means better, more wide-spread service with the same reasonable pricing. 10GB data plans are only $40/month.
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December 2018 by Candy Cage
,one of their workers stole my credit card and ran a bill in my name without my permission. Make sure you pay with cash
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October 2018 by Abbi R.
This location is hands down the best location to go to if you ever need anything done with your cell phone. The staff who work here are amazing! They are all so knowledageble, patient, and helpful. I have have nothing but a great experience every time I stop in. I have had to have my phone fixed, upgrade services, add lines, buy accessories, pay my bill, and had a few minor issues...but, not to worry...they helped me perfectly and flawlessly every time. I will never go anywhere else. They don't have a turn-over in staff, so you are always seeing and working with the same friendly, familiar faces who own Customer Service like bosses!
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May 2018 by June Roberts
New staff very helpful! Just upgraded my phone and it was exactly the price she told me. Glad I stopped here!
