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February 2024 by Kali Spencer
Alex at the metro store was super awesome and super helpful! Will recommend!
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January 2024 by Cesar Hernandez
Excellent atention
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January 2024 by Erick Belman
I drove 2 times to the store because of this guy named Alex. He said come this day, i showed up and he said come tomorrow i will be here and he was not there. Plus he gave me wrong information. And i had to call custumer service for more than 1hr because if his incompetence
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January 2024 by Allyson Cave
They are wonderful are patient with a senior. I love this location and my phone.
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November 2023 by Davi
Currently waiting for service in the store. The associate Ivan (who so eagerly provided his name) and another associate were assisting customers. I arrive, another patron, and another patron. The second patron was Mexican and Ivan is also Mexican. Despite that I was the first customer in line, Ivan proceeds to service the second customer. I asked Ivan whether the second customer waited previously before I arrived, he stated all matter of fact that the other associate can assist me. The other associate was still working with his customer. I don’t know why Ivan would allow the second customer to go before me, but it’s unfair and appears to be racially motivated.
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November 2023 by Daisy Herrera
Staff and manager are very polite! They always greet you upon walking in! They also always have answer to my questions! Highly recommend this location for any people who are in the Latino community, they speak Spanish! They helped my parents out!
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November 2023 by Ivan Moreno
New Member to this store. New management new team. Always willing to help with as many opportunities presented. There times when things can’t be don’t due to unfixed conduct. It is what it is. Trying Strives a greater distance then unwilling opportunities of presentation.
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November 2023 by nickk05281982
Not open is supposed to be open at 11 it’s is now 1145. How unprofessional I think I’m going to switch companies
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November 2023 by Gail Schmidt
This store is no longer a corporate store. The original staff were great. They gave great service. They could fix any problem and always did it with a smile. When l walked in they called me by my first name. Since the store has changed ownership the staff has very little knowledge. They do not honor commitments made by the cooperation. Their phone selection is limited. Yes there is no waiting at this store. That is because the original staff is gone. What a shame. This store was always always busy.
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October 2023 by Michele Childs
Not very customer service oriented...Scared me that I lost all my information. Went to store on 54th & Division Ave and they were very helpful!!!
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October 2023 by Tanisha Griner
I highly wouldn't recommend this place. The new employees are young and unprofessional! The previous employees was always able to help me with everything that could ever go wrong with a phone. This location is not corporate anymore. Do not waste your time and go here unless you need to pay a bill! I recommend the Metro PCS on Alpine. The knowledge and help there is top tier!
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September 2023 by topeye
Phone broke, replacement phone didn't work, wouldn't help me replace or fix it. Told me to call someone else (remember, no phone?) And told me to do it myself when I asked to do it there with their guidance. Unhelpful, worthless faces that could be replaced with a terminal.
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July 2023 by Taylor Larkin
The entire staff here is incredibly helpful and friendly! They were super personable and understanding. Carlos went completely above and beyond to help me do what I needed to do! I will most definitely be back here for any future needs! This staff is amazing!
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July 2023 by Kristina Caro
Team member did not give their name over the phone and closed up store early. Not worth the drive.
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June 2023 by Elizabeth Shoemaker
Ok no one seems to ever know whats going on until after 2 o'clock that's when I'm always told to call back. No longer a corporation location.
