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October 2023 by Cindy Evans
Love this place they don't rip u off like uhaul
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October 2023 by John McAllaster
Great service at the fuel island @ Eastern &40th GR Mi.
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September 2023 by Robert Beane
The workers there are very unprofessional and rude to not only customers, but to their own workers. The workers there are very rude to people who worked up front. Thats the only star that they deserve is for the staff that worked up front. I will not be doing business with them in the future.
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June 2023 by Reg Swensen
Great people to deal with. If you need a moving truck, call Penske. Forget those orange guys that "haul"
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June 2023 by Brad Sokoloskis
Wow 48 minutes to get fuel ? Only one truck in fuel island when I got there ?8:00 AM to 8:45 AM 5/19/23Wish I didn’t have to feel there :(
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May 2023 by Joe Kresnak
Unfortunately have been going to this place for a couple years for my work. I would not even give this place a 1 star if it was a option. Customer service is terrible... and even worse if you bring up a concern, they don't even care.
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February 2023 by Tasia Lindemann
My work uses their trucks but everyone is so nice and very reasonable
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January 2023 by Peter Ross
Best deal for a cargo van around, very helpful and courteous staff.
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December 2022 by Linda B.
I rented a Penske 22' truck for a move from FL to MI. The truck was great and we had no issues with the move. However, after unloading the truck in Grand Rapids, MI, we returned the vehicle to the drop off location on Saturday evening November 5th. The listed drop off location was in Wyoming, MI and since they were closed on Sunday, we left the vehicle in their parking lot. We returned there on Monday at 7:30 a.m. only to be told that they were no longer a drop off location for Penske and had not been since May 2022. I called the Penske location in Kentwood to ask what to do with the truck. I was told that I should drive it to them, but I was not able to because I had my disabled husband with me. The agent then told me to leave the vehicle in the parking lot where it was with the keys in it and they would later on pick it up. I advised them that I would not leave the vehicle unattended with the keys in it because this was a high theft area and their were many homeless folks roaming around the area and that I was responsible for this vehicle. Finally after waiting for 2 hours, I was called back and told that someone was on the way and would be there within the hour. Both Penske agents I spoke with were very rude on the phone. I called corporate and was told there would be a refund issued but if I hadn't received it within a week, to call back. I waited 8 days and called again. I was transferred to the Kentwood location again where I spoke with another rude agent who stated that nothing more would be done. Each time I spoke to someone at corporate, I was told they would resolve this issue and return my call, but that never happened. Incorrect information regarding the drop off location should have been updated 5 months ago. I would never use Penske again.
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August 2022 by Ryan “CrazyHippies” Rock
Friendly staff and quick service
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August 2022 by James M.
I rented a truck for 1 day, then I get bill for 4 days. This place is a joke don't waste time or money. I would make sure to check your bill before leaving
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June 2022 by jers420
Clean building and great staff. I needed a truck at last minute and the staff went out of their way to help.
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May 2022 by mick fryer
Alisya, helped us out first class service ,
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March 2022 by Titus Lauritzen
Terrible terrible service! Been a customer for years, and this Penske location is the absolute worst! They gave me a leaking truck and refused to deal with the damage they caused.Mitch is the worst branch manager I have ever encountered, and the “customer service” representative was Terrance. She has to be one of the rudest, mean people I’ve worked with. Never never use this location: they are a lousy representative of Penske.
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February 2022 by Amaury Bello
Horrible customer and service experience, would not do business with them again! I rented a 26' box truck a week in advance and less than 24hrs. They call to tell me the truck is not available do to mechanical issues. Call the day off and tell me it's ready, come to pick up and nothing!
