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February 2024 by Jimenez M
Went to Meijer Optical Cascade and had an amazing experience! I will never wait 20 mins after my appointment and never get any acknowledgment from anyone!
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August 2022 by grin211
I have gotten glasses from a few of the big name places and have never had as good of an experience as I had here! Nicest group of people to deal with and very knowledgeable. Will be having my whole family go there from now on. Thank you so much for all your help!
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June 2022 by Donn D.
Once again the food court is out of everything except cheese pizza. Who is the mgr of that dept and why can't they keep the food stocked? Plus the line (again) was 20 people deep trying to get out of the store with only one person scanning receipts. C'mon mgt. Get the exit gut some help. I'm tired of standing in line to get out. Ridiculous!!!!
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April 2022 by Totally not edgy
Been getting my glasses here for awhile now and sometimes there can be a wait but for the price and when it my turn my needs are taken care of.
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April 2022 by Annie Gilhoran Nethercot
Sure would be nice to have an update on the website, the Facebook page or the phone system to update when areas (the cafe) are closed. Tried calling today to confirm if it’s reopened and no answer. It’s been several days in a row. Is it too much to ask just to be informed?
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January 2022 by Kandace W.
Well stocked location with an attached gas station that normally at a significantly lower price than other stations. The workers are normally friendly and helpful- but just like a lot of places- they seem short staffed. Have patience with the checkout lane- unless you have the free app that takes a job away from a potential cashier and lets you ring up your own stuff for no discount.
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November 2021 by Michelle Geesin
Easy in and easy out. Love the app
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July 2021 by Kelis D.
I was at self check out and I tried to get a workers attention and he blatantly ignored me when I was calling for his attention. The only time he bother to care was when the two lines in front of me were looking at me yelling out to him.I couldn't get his name but he was white about 5'4 and had a low cut.
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May 2021 by Jordan M.
Their gas station is the absolute slowest gas station ever, since they make it a one way it's ridiculous. The one on alpine seems to move way faster. It's literally not even worth sitting in that line to save a few cents
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April 2021 by Matt Roberts
Sam's club makes 8 billion dollars a year and they can't hire somebody to answer the phone at the optical center or the Tire area. I will go somewhere else and pay more for service. How they can't figure this out is beyond me.
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March 2021 by M H
We've worked with Jason in Kentwood Sams Optical for 3 years now for my 7 and 5 year old kids. We first came when my daughter was 4. Jason is so gentle and friendly as well as precise and knowledgeable. He takes care of us when we get a kickball to the frames or when my daughter thinks her new glasses make the floor look bumpy. Call ahead and schedule with him you will never go back especially with Sam's pricing and warrenty on top of that.
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January 2021 by Angela DuBois
Ordered a chocolate birthday cake for my sons birthday and received a white cake. We were very disappointed to say the least.
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August 2020 by AllahOinkkie K.
Every Sams Club's employee's should be required to take a course and the instructor should be the lady who helped my wife and myself.I was treated so poorly at the Muskegon Michigan branch I was in the process of canceling our membership.This was an ongoing occurrence.We tried to shop on 2 different days in Muskegon an both days the service was terrible.I wanted to know if this was how ALL Sams Clubs were.With that in mind we drove to two other locations (Not close to our home) The Alpine branch and the Kentwood branch.The Alpine branch was great, the reaction time an friendliness of the employees were ok but overall we are very satisfied with our experience.I have NEVER been to Kentwood and the first impression made on my wife and myself blew me away.The sales lady who helped us really restored my faith in Sams Club.She was over to the Jewelry Department to help us in the fastest time ever.I never advocate for a person to get a pay raise for doin the job they were hired to do I strongly suggest that the lady who helped me an my wife be given a promotion an pay raise.I cannot put into words the feeling she gave us while shopping she was not rushing us or irritated with our decision making process she actually made it easier to decide.She went above an beyond the service I was expecting and was THE BEST Sam's Club associate I have come across thus far an might be one of the best cashiers in the retail business in Michigan.Sam Club needs to celebrate employees like her.
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August 2020 by Phillip McClurken
Great place. Good ppl. Competitive prices.
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July 2020 by Andrea Diann Jones
I was getting gas today and was shocked when I saw a man pumping gas, he sneezed into his hand and whipped his nose with it!! No regard to anyone else. He never wiped the pump handle either. I offered wipes to the next person who was going to that pump.