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April 2024 by Melanie Gallagher
My 4th purchase from Value City Furniture in Grand Rapids. Each time not only have I gotten beautiful furniture but I have left the store feeling like I was the most important customer in the world and this time was no different. Thank you Phil for taking such great care of us.
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April 2024 by Kenya Harris
Moe very help and fast service. Really appreciated his help and service.
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April 2024 by Josi Koon
Moe was amazing!!!!
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April 2024 by Emma Lessard
I highly recommend this store and it's people, right down to the delivery people. Politeness and speed was a welcome experience.
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April 2024 by Ethan Gelfand
Tim Strong was spectacular to work with! He was patient with us, not pushy, and made everything work. He even came in early to work to help us finish the deal!
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April 2024 by Ulises Villegas
Purchased a table with 4 chairs and only got 2 with it on pick up date now i got told i gotta wait a month for 2 more chairs and they dont know how to answer phones just terrible
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April 2024 by Suman Maddala
Mohammed was our sales guy and he did a great job helping us pick what we wanted.The furniture was very good quality
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April 2024 by Amanda Thompson
Horrible customer service! They said they would deliver one day and then moved the dates multiple times.
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April 2024 by Dan Cunningham
Gary did a great job !!!!
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April 2024 by Scottie Heard
Came into the store and Saleman Gary listen to my buddy and I questions. Gary pulled it off. Great salesman.
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April 2024 by Robert Holford
Gary was excellent and fast in dealing with me. Highly recommended. Value city furniture
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April 2024 by alexander arnold
Gary did a great job!!
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April 2024 by Leidys Garcia
Krista Mueller ,Lily FFice manager and Conner sales manager are amazing they help in everything you need and make the experience smoother ?
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April 2024 by Ingrid Trimberger
The customer service at this place is awful. I went in to buy a rug and told the salesperson which one. He ordered me the wrong one and when it was delivered to my house, I had to load it up and take it back. I struggled with how heavy it was and they just watched me haul it in and told me to take it to the back of the store. It was their fault and yet I was forced to take 2 hours out of day and carry a very heavy 5 × 9 rug to the back without any help and without any apology for what they did. Terrible manners. Just awful.
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April 2024 by Jenna Bristol
Ordered a table and chairs set, wouldn't be ready for a month. Not a problem, but the email comes in saying it’s ready. Show up, wait around to be helped and someone does. Only to come back around a half hour later to ask if we have been helped yet (same person) and say yea the table and chairs? Oh! They say..We have the chairs but no table. What? It can be here in 2 weeks. Person calls and lies saying there was a delay in materials (they don’t make their furniture) and every person we spoke to has been rude. Brandon the sales person has been the only one kind and understanding.
