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October 2023 by Dennis Sparling
Jessica and the entire staff at Grace Performance were great people to deal with. From purchase through delivery the process was an outstanding experience. Would highly recommend for your next ATV, watercraft, or snowmobile. We purchased green Mule Pro and had hydraulic lift installed on the bed. Fantastic work completed by staff.
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September 2023 by Anthony Smith
I recently bought a brand new 2022 renegade from Jamie who is a sales representative and after probably 10 weekend rides my belt blew up and they refused to fix it free of charge even though there was only 24 hours on the unit. When I tried to talk to Jamie he laughed at me and then proceeded to lie about being at a dentist appointment and not in the office, then told me he'll give me a call back and never did. When i called the front desk they told me that he has been in the office all day. So after i was able to get through to someone at the front desk i had to have them deal with the situation. They are very unreliable, disrespectful, and have no regard for people who work very hard for there money and pay thousands for the units.
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August 2023 by Joe Christopher
Based on other reviews, it seems like my experience is not the norm but after my experience, I would not go there again. I purchased a 2023 Seadoo GTI SE 170 about 2 weeks ago. I called, they had it in stock, I told them I would take it. I'm not a difficult person. I told the salesperson (Jaime) that I would like to pick it up on Thursday because we were leaving for vacation and we wanted to bring it with us. He said no problem. I live an hour and a half from the store, so I text Jaime Thursday morning to say I would be in around 4:00 to pick it up. No response.When I arrive, I go to the counter and tell them I am there to pick up. No one seemed to know I was coming and Jaime was off that day. Another salesperson says they will check on it. I can see her walking around from person to person so immediately know something is up. She is in and out of the showroom without telling me anything. Finally, I approach her and ask what's going on.According to her, they put it on the wrong trailer. They need to either redo the paperwork or put it on the correct trailer. They chose to pull the correct trailer out of the box and build it. I knew they were going to rush it and would've preferred they re-did the paperwork but I was assured it would be put together correctly.All this time, I'm standing around the showroom with no one telling me anything. I approach the salesperson again and ask if there was some paperwork I needed to sign and could we do that while they are getting the trailer straightened out. She says the person that does the paperwork is on lunch (it's well past 4:00 at this point) and she has other customers to take care of. I expressed my displeasure with how little they seemed to value my time. At that point she spoke to the manager who went through the paperwork with me (double check the numbers on the hard copies if they email you a quote). The rest of the delivery was uneventful.After getting it home, my 10 year old son tells me one of the bolts is loose on the trailer. After walking around the trailer, I notice more loose hardware. In all 1 of the bunk bolts was about to fallout, 2 fender bolts were finger tight and one of the leaf spring bolts was loose. What frustrates me the most is that I knew this was going to happen when they rushed it and I expressed that and they still couldn't take the time to make sure it was done correctly. It also looks like they got a little overzealous on one of the screws when assembling the ski. And they plastered it with stickers. (See photos)I wasn't originally going to write this review but then I got the text notifying me that my watercraft decal and MC #'s were in and that if I wanted them mailed to reply stating that. So I reply asking them to be mailed. Again, no reply. That was on Tuesday. Today (Saturday) I call to see if they have been mailed because I would pick them up if they haven't. The first time I call, I'm transferred to a line that requires a pass code. I hang up and call back. I am again transferred to the person that previously transferred me and they try to transfer me again. I'm then told "you will receive a call or text in a few minutes", that was 50 minutes ago. But I knew this was going to happen so I took that time to write this review.The Seadoo is great. We put 10 hours on it the first week and love it so much we will be purchasing a 2nd one. But I will find a dealer that values my time.
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August 2023 by Tony Nothanks
I could not be happier with my new KTM RC390. The whole crew at Grace was very friendly and welcoming. From my first phone call in the morning to riding the bike home at closing. They had the best pricing that I could find in Michigan. I did not mind the hour and half drive at all! Overall, one of my best purchases and dealership experiences.Not trying to brag but below is my powersports buying history to show I know what I am talking about!I am 53 and bought my first machine a Honda pilot in 1989. Banshee in 1992, ZX1100 in 1993, GSXR750 in 1996, ZRT 800 in 1997, DS 650 in 2000, TCat 1000 in 2002, KX500 in 2004, F7 in 2006, VTX1800 in 2006, Can Am Spyder in 2007, EXC 300 in 2009, DRZ400 in 2014, Crew 570-6 in 2021, KLX300 in 2022, KTM RC390 today!Wow looking back its amazing I don't walk with a limp or worse! (I didn't want to bore you all with watercraft and boats...lol)Keep up the great work and I will be back in Spring of 2024 for a KTM Adventure 390.
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August 2023 by Shawn Kuzera
Stopped into service today for a bolt on my IBR that was inaccessible, 2 techs worked on it for close to an hour and removed it, all for no charge.Josh is parts was also very helpful.Grace is my new dealer!
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July 2023 by John Holka
I just bought my Kawasaki KX450SR from Grace and I highly recommend them. Both Jamie and Emily in sales were super helpful and made the process very smooth. The facility itself was very nice as well. I’ll definitely be back in the future.
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July 2023 by Darin Armstead
Bought my first side by side through Grace and Jamie Casey was an awesome salesperson and hooked me up and the whole team there was really helpful and super easy to talk to I would definitely recommend them to anyone looking for a machine to buy and maybe I'll be back for a ski doo
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July 2023 by doug holman
First time customer of Grace Performance! Jessica Redman was my sales person, she absolutely, was great to deal with. Painless transaction and super fast time to get it ready to go for me. i will return
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July 2023 by Jon Wiedemann
Picked up my new 23 Skidoo Renegade 600r from Jamie Casey in the color I was seeking. The process was quick and seamless. Can't wait to get it on the trails this upcoming winter.
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June 2023 by Doc Woodsmen
Jamie Casey is by far the hardest working salesman I have ever worked with. If you need a machine I guarantee you’ll be hard pressed to find another that will work hard to get you everything you need/ accessories, etc. loving my Honda Pioneer 1000-5 and trailer purchased from Grace performance!
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June 2023 by Daniel Stefforia
Jamie Casey was my salesman for my two recent purchases. I couldn't have asked for a better experience. Very knowledgeable, friendly, and great communication.
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June 2023 by Lucas Heaney
Bought a KTM from Jamie Casey. Pricing is the best I’ve seen. The sale was straight forward and pain free. Check them out for what you need.
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May 2023 by Dan Maly
Another stellar performance by the entire team here! After the order was placed, prep was going to be complete the next afternoon but it turned out, it was ready the next morning! That helped a lot as I had a 3-hr. trip (1 way) to get it).Jessica (sales) covered paperwork and went over the vehicle entirely, plus answered questions. All-in-all, the drive was well worth it!
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May 2023 by Bill Sadowy
it was the best Jessica was the best the service we got there cant be beat Thank you
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April 2023 by Terry M.
Beware they charge you for stuff they don't even do ...stay away from this place for service if you don't wanna get ripped off