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August 2023 by Cody J.
I wouldn't recommend this U-Haul. I reserved moving boxes and tried to call twice to find out the times I'm supposed to pickup and drop off (confirmation emails don't tell you) and was put on hold for 20 minutes each time. They don't even give you a chance to speak over the phone they just say "HOLD" and then nothing lol. No one ever answers, and now I'm seeing similar reviews with the same experience. I recommend the U-Haul on 1st St in Walkers Point, I've always had good service there.
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November 2022 by Doreen Haffner
Neither U-Hauls app or website worked properly. Had to keep entering the same information. Could not get code for lock. Keys locked in box. Had to wait for James to come open it. Had ordered furniture pads, not in truck. Go inside office NONE of my information saved again, had to redo. Was an hour late getting started. James said I would not be charged for mileage due to all the trouble. Got final bill from U-Haul with mileage charge. Called many many times, was told I would get a refund for mileage. It's been a month and still no refund. Apparently the "other guy" is supposed to do it. This is the second time I've rented from U-Haul and the second time they have screwed up the reservation. I will never rent another truck from this company. I'm sure I will never see my money. Avoid this place and if you want U-Haul brand, try Caro.Made a call to customer service and they took care of my refund right then. Thank you!!
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July 2021 by Arthur M.
My wife and I moved to Milwaukee WI on May 15th. We rented a U-Haul in Blain Minnesota for 601.00 which included state tax and drive safe insurance. 1 utility dolly and one furniture dolly. The rate was 1 way for 7 days with 3-4 extra days if needed. We were told to drop it off at U-Haul moving and storage on the 19th at 10:30am. on May 19th at 10:45am, we pulled into U-Haul moving and storage. We had to stop to gas up the truck per my contract. The manager and owner of the U-Haul location Christopher Marshell stated that his location is a Franchise of U-Haul. After Checking the truck in, inspecting the truck to make sure it was clean and all the equipment was there he said we were good to go. Two hours later around 12:30pm May 19th,2021 U-Haul called and left a voice message to please call them back because they wanted to know if we had returned our truck as another customer was waiting for the truck. Being super confused, we contacted U-Haul back and explained that we dropped it off already. Then they noticed an "odd charge" for 277.88 and that on May 19th my contract had been "updated" at 11:30am. They asked if I was aware of this and if I had authorized an additional 11 days. I said no. According to Corporate Headquarters in Phoenix Arrizona, Ann The manager on duty of the Sales And service , Christopher Marshell had no legal authority to modify my contract to add 11 additional days. After an investigation into the matter it was determined by U-Haul that he attempted to bill me for the 11 extra days he illegally added. And then he charged a "late fee" of 30.00 bringing the total to 258.88. My wife and I contacted U-Haul again and filed a complaint. Then we filed a complaint with the Milwaukee WI city Atorney Generals office, the Federal Trade Commision and Better Business bureau. After weeks, of not hearing from any of them, we recieved an email from U-Haul stating they would be refunding the money. Today, July 6th, 2021, we recieved a reimbursement check from Maria Palmisano, senior field support representative of U-Haul based out of the Phoenix Arizona corporate office. The attorney generals office, the Better Business bureau, the FTC and U-haul all proved through their investigstions that our complaint was quite valid and that Christopher Marshell Is guilty of Illegally modifying peoples contracts and they have assured us they will be working on pulling his rights to use U-Haul for his franchise given that he committed a class A felony crime of fraud, misdemeanor offence of petty larceny and smearing U-Hauls Good reputation with his actions. Christopher Marshell is as dishonest and crooked as the day is long. He also used several choice racial slurrs towards myself. Do not trust Christopher Marshell and Do not use this location for your family's financial safety.
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May 2021 by Heather G.
OK, so I come to this store on State St. in Milwaukee. First issue was getting in the parking lot! Trucks are parked blocking drive.Then I come in and the line was long!! Nobody in store helping customers! 2 people behind the desk are SLOW as snails! Because the line is not moving, people are getting upset; Including ME! The woman hollers out that if you don't have a reservation they have nothing.....line didn't move! So much swearing including me. A man in front reserved a trailer and because he didn't know anything about a 12 AM self check in, they canceled the reservation. OK, one person down and still no help on floor! I needed many items and couldn't find a cart. Then.....I found one lonely cart just waiting for me to find it.After seeing and being an angry faced customer I made my way to pay, got up to the pay place ( an empty inside down box that has the credit card machine on it. VERY DISTANCED FROM CLERK!!! I had to holler out my cart contents. I tired, cranky and annoyed at my entire experience here, but to finalize matters, I get my cart and try to get out of line to leave. There is NO room to turn cart and stuff started getting knocked over and my items hit a couple people. With each item bumped or dropped, the clerk, trying to be funny?) would holler out an amount that this would cost me. SORRY...TOO TIRED for jokes today! And there is no help out with your items either!! Make sure you're able bodied. ( a uhaul was blocking disabled parking : { ) They are wearing masks on but under their noses. Masks are required for customers though and there is no social distancing or had sanitizer. Also, nobody cleaned credit card machine between uses!Not recommending this Uhaul store!!! Prefer Hwy 100 in West All is or even the one in Rochester, MN
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February 2021 by Luanne L.
ZERO STARS! Horrible experience. They hadn't cleaned or checked the truck when I picked it up. It had trash in it, the tires needed air, there was ice on the floor of the truck that you couldn't see & I fell because no one warned me. They didn't give me the dollies that I had already paid for & I had to call three times before they would credit me. Their solution to my fall was to provide me the phone number of their insurance company Wasted time & money & they wouldn't budge on any compensation for the poor experience. They changed my drop off location after I booked & didn't notify me.
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January 2021 by Heidi A.
I was hesitant at first when I looked at the reviews from awhile ago, however they must have made improvements because my experience was smooth. The check-in and drop off were efficient and the customer service was great! The condition of the vehicle was greatI would use them again!
