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December 2023 by Angel Ramos
We stop in that store one SaturdayBill was busy with other costumers after few mins came to us I’m sorry I be with you guys in few minutes. We decide come back another day in the week day! Bill was there very helpful he answer every single questions we have explained everything about mattress no pushing sale no rush just very informative. People think I go to any store and buy a mattress without try out just because is cheap or is available remember you will sleep no in mattress firm they know what they doing we are extremely happy with the service if in the future anyone need a mattress don’t hesitate stop there you will not regret!
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December 2023 by Rick Stevenson
Bill was of great help and knowledge of products in the store. Helped me make a great purchase.- thanks Rick S.-update……….. The day before my delivery, I received a phone call stating that the warehouse didn’t receive my mattress. Therefore, I would not get it delivered on my mandatory pre-scheduled date and time.! (Due to family arriving for Christmas) after some debate, the decision was made by the company to do the right thing and get me a mattress on my much required delivery date.
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December 2023 by Alice Wilson
Bill and Trey are super helpful!!!! I really appreciated their customer service. Super kind and friendly. Knowledgeable and helpful and swift!!! Thank you so much look forward to my new mattress and one day getting my dream mattress!!!
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November 2023 by Michael Manetta
Ken was a fantastic sales person. Very personable. He even stayed an hour after his shift just to give the full presentation of beds and adjustable frames to someone who knows nothing of the technology. I would recommend speaking with Ken about your future needs. He treats you like a person, no snarky sales tactic, just a guy passionate about what he does.
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November 2023 by Steve Harrison
We had a great experience with Bill Pirtle as our sales person. He took his time, had us answer questions on how we sleep; aches, pains; health issues etc. Thorough; not pushy.We had been to 2 other showrooms; one selling the same product but gave us information that didn't match what we read online. Bill new his product. And he went above and beyond. Tempur Pedic King matress.
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November 2023 by Taylor Clark
Great help from Ken and Bill! I walked into the store knowing already what I wanted, but Bill suggest that I entertain a couple other options within the price range I was already at. I’m glad I did! I got an incredible deal on a premium mattress that was by far superior to my original choice. I believe Bill was truly looking out for my best interest and not trying to grab my wallet. Amazing sales team! Highly recommended!
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November 2023 by Jeanie Stock
As previously mentioned Bill was gracious and helpful. I went in with a certain unit in mind and he showed me right away without saying try something else first. He did suggest a couple similar models/price points, which I appreciated the options. It was as good of an experience you can get buying a necessary item. Delivery in a few days so we'll see how that goes.
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November 2023 by Gage Sheffer
10/10 would come back to this mattress firm. Bill was super nice and helpful with finding a mattress that worked best for my wife and I, and the prices were very good! Thank you, Bill!!!
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November 2023 by David Castle
What an amazing buying experience, Bill was able to help us find the right mattresses for my sons…. You will not go wrong getting your mattresses here!!
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September 2023 by Kevin Swartz
After 3 stores we came to mattress firm and found the best salesman who told the truth and helped us find the perfect mattress! Bill went above and beyond!
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September 2023 by susan eddy
I had a very stress free experience shopping for a new mattress at this location. Bill was so helpful and I did not feel pressured to purchase what I did not want. He put together a great package and I believe my new bed will be extremely comfortable!
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September 2023 by cindy facciolla
Bill was extremely helpful and very knowledgeable. He didn’t push us to the most expensive. He explained everything very clearly. We appreciated his help.
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September 2023 by Amber Berger
Bill was extremely helpful and wonderful to work with! Helped us find what we were looking for answered all of questions without the pressure to purchase.
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July 2023 by Debbi Welch
I have never visited a Mattress Firm, but was very impressed! Our sales person was knowledgeable and explained the various options to purchase a high quality Sterns and Foster Mattress! While there, we also chose a cooling pillow with quilting on the opposite side that I have not seen offered at any other retailer. The salesman was courteous to both us and the other customer that was there at the same time. The store was also exceptionally clean, which is a sign of personnel who care about their job and the company they work for. I highly recommend this business, especially the Brown Road location!
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July 2023 by Gail Rutkowski
Had a great experience working with Bill. He was very helpful but not pushy! Checked out several other mattress locations but service here was the best and prices were comparable.