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May 2025 by Collins Clan
Had such a great experience at this store. Everyone was so helpful. I struggle sometimes to pick what fits right and they never hesitated to help me, grab different sizes, etc. I recommend booking an appointment! They made me feel super special!
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August 2024 by Pia Love
And on the seventh day, the Lord said let there be fashion!
The customer service associates were so helpful. They helped me pick out three full outfits to match my BIBLE promise cards???. If ever Ann Taylor was hiring nurse models to do cameo walks at a fashion show, I would sign up.
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March 2024 by Mengyan Ma
I tried hard but couldn't find the place to submit a review on the official website so I came her to leave this comment. Elise C, a desk associate at ANN TAYLOR store in Lansing, MI, she gave me the best ever customer service on Feb 29, 2024. I came to the store with over 10 items ordered online for return. I jut like purchased different styles with two sizes for each in one order so I can try out which works best at home and return items that I don't want easily. Elise was really patient to me. Their computer system didn't recognize my order even though we tried to put in phone number, credit number, order number, etc. Elise looked into my order confirmation email and manually changed the price in their system based on the price listed on my confirmation email for every single item that I wanted to return to make sure I receive the correct refund. I was thinking this process may take a half hour but she was so excellent and completed the whole process in 10 minutes. She explained everything very clearly to me and showed me what exactly she did on her computer. She also mentioned the better deal in the store so I can get some money back by returning the items that I decided to keep and rebuy them with discounts. She was so patient and friendly. I really hope the company can recognize this great person and shout out for her!
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September 2023 by M E
Staff is okay
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July 2023 by PTL GBMF
Love their sale!
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September 2022 by Shallon Lundy
Amazing customer service. I was greeted and made aware of the sales. Another associate asked if I needed help. I appreciate their willingness to help.
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February 2022 by Karen Barber
Very welcoming with excellent customer support
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January 2022 by Pamela Sawatzki
One of my favorite stores for clothing.
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September 2021 by Albertina Gottschalk
Great service !!! Every time
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July 2021 by Mickey Cooper
It was a great store. The salespeople were wonderful they weren't aggressive. And they had great sales. I hope I can get back again and find something in red .
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July 2021 by Susan Burch
Have beautiful line of clothes, but not a lot of clothes for bigger people. If you're small, this place is for you .
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July 2021 by Salsabeela Alrehaily
Found some great prices in the clearance section.
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April 2021 by marina hall
Really great staff, they walked me right through and helped me pick the right outfit for me!
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April 2021 by A May
Great service !!! Every time
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November 2020 by Heather McCauley, ScD
Ann Taylor, and this store specifically, has been my go-to for the five years I have lived in Michigan. I've been so disappointed the last few times I have been in as the newer staff have been rude and condescending. I will not be returning anytime soon. They do get 2 stars because they have been great with their COVID protocols.
