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October 2025 by Grace
What a joke of a business! Went in with my new iPhone 16 pro that had a dead pixel, walked out with 3 more issues that I didn't realize it had. Their only solution was to replace my screen and would not listen to me when I voiced my concerns and told them I am not going to settle for a new screen on a supposed to be new phone. They ran several diagnostic tests, and failed to tell me that my phone failed the audio test and kept pushing the screen replacement knowing that it had issues beyond just the screen. I only found out that my phone failed the audio test because an apple representative told me over the phone. Absolutely bizarre to me that they knew this information and withheld it from me because they would only offer the screen replacement. I decided to not go through with the screen replacement (and thank god I did) because I knew that was not the only option for my new phone. The gentleman and woman I dealt with were passive aggressive and condescending and didn't care that I was literally on the verge of tears because they had absolutely no empathy for my situation. My phone call with apple took 10 minutes, AND I have a new phone on the way. My interaction at this location took nearly an hour and a half. Like clearly, my phone was a piece of junk straight out of manufacturing and it got into my hands somehow, and they legit refused to offer any consolation or decent solutions. They acted as if a phone replacement was coming out of their own pockets, seriously. I would drive two hours in the opposite direction to an Apple Store if it meant I never have to go here again.
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October 2025 by Nizah Siame
Nice store, helpful staff!
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September 2025 by Dibakar Roy
Very professional staffs. They fixed my AirPods Max for free since they made a mistake while changing the battery. I bought most of items from here for school. I highly recommend this store!
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September 2025 by June Clever
New macbook! but ran into trouble on migration at home> Danny was my tech and he had it done and everything loaded in no time, he's great!
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September 2025 by Curtis Wright
Great team, definitely happy. Never been to an Apple Store before, and this was above expectations, it’s a real high class show, they make you feel important, and I’ll definitely be back.
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August 2025 by Jeweldine Moore
I had a wonderful experience the person who waited was very knowledgeable and helpful. Her name was Abigail
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August 2025 by Carol brock Rathburn
Everyone was friendly knew what they needed still didn’t get my new Phone and couldn’t fix my Phone.
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July 2025 by Harold Snow Jr
Great staff
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June 2025 by Jordan Carter
Great store. From the very moment I walked in I was treated like the customer matters. Very fast & efficient. Figured out my problem in a matter of 25 mins and the member also great and when leaving I was told to “have a great day” things like that make you want to come back!
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June 2025 by Matt Jersey
Friendly staff. Very helpful
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June 2025 by samir Pasale
We visited the Apple store in Jun and they were very helpful. The Vision Pro Demo by Bronté was fantastic. Kids just loved it. The staff is quite tech savvy and very friendly. The experience was awesome. Ambience is very good. 👍
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June 2025 by Jenn S
Changed my review to 5 stars. Had to exchange mouse for an iMac exceptional service.
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May 2025 by Danson Cheng
Good spot！
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April 2025 by Rich Laviolette
My Daughters MacBook Air needed service then we got a new iPhone and Maddy / David were fantastic to deal with . Highly recommend this Apple Store
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April 2025 by Kathy
I went here with my bestie so she could turn her new iPhone on and learn how to use it. What was amazing is they offer classes to teach you if your a new user of an iPhone. Pretty cool!
