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March 2025 by J TB
Great service and quality of work.
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January 2025 by Kerrington Curl
I had the most disappointing experience with this HVAC company, Bill specifically. My heat went out, so I called them for help. The technician arrived, diagnosed the issue, and quoted me $600 for a simple repair, assuring me he could fix it the same day. However, he left without providing any information other than the price and told me to confirm with my landlord.
When I called back to give the go-ahead, the technician demanded the model number of the furnace. I couldn't find it right away, and instead of offering to help or come back to gather the necessary details, he started YELLING at me over the phone. He said he couldn’t help without it, even though it was his job to note down the necessary information before leaving.
To make matters worse, he then started arguing that he needed to talk to my landlord about the price, even though I had already told him I would be paying. When I reiterated this, he yelled again, then hung up on me. I called back to ask for an explanation, but he gave none and hung up on me a second time.
Absolutely unprofessional, rude, and completely unhelpful. I would never recommend this company to anyone. Avoid them if you want any hope of decent service or respect.
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July 2024 by Cathy Parker
Bill was great and I thought I would have to mortgagee the house but he was super good knew exactly what he was doing gave me a few lessons on how and why it broke down and changed me a ridiculous low rate for which I am so grateful at our age every penny counts and I can not say enough good things about him to do him justice!! Thank you so much Bill you are the man!! I highly recommend him!!!!
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June 2024 by Ryan Parshall
Came right out and helped diagnose my AC quickly and explained in detail what the issue was. Fair pricing. Definitely will call again if need be!
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December 2023 by Douglas Rost
Quick response, excellent service
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June 2023 by John Christmann
After going away for the Memorial Day weekend, we came home to a hot house and our A/C not wanting to kick on. After messing with it for a bit it came on and cooled the house down for the night but today our furnace decided it didn't want to blow air again. Quick Google search to find someone to diagnose the issue and we gave Bill a call. He was at our house in less than 45 minutes, took him all of 10 minutes to determine the issue and set us up with a fix that has our a/c cooling our house as I type. He advised us on what we need to fully correct it should we choose to and explained everything clearly. He was very informative, friendly and more than fair in terms of pricing for what he did today and gave us a great price should we choose to replace the furnace board in the future. Bill will be our go-to for all future HVAC needs. Do not hesitate to inquire with him if you have an issue!!Service: Repair HVAC
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January 2023 by Dan Goodine
Bill came out within 15 minutes of my call on Christmas Eve. Diagnosed, ordered the parts and went and got new ones and had it up and running in a couple of hours! I will use him again. Very knowledgeable. And reasonable Thanks again for all your helpService: Repair HVAC
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October 2022 by John Reynolds
Bill has done furnace inspections and repairs at my dozen properties for nearly 20 years. He is extremely competent and efficient, and also kind and generous with his knowledge. He may be gruff when a customer argues or doesn't listen to his advice, but he is an experienced expert in HVAC. Remember, he is there to diagnose and solve YOUR problem and should be treated respectfully. He is my first call for any HVAC issues. Highly recommended!Services: Heating system maintenance
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September 2022 by Blue Gold
Great service very knowledgeable
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August 2022 by John T.
Bill helped us install a nest thermostat. After reading up on how to do a self install, I realized that this was just outside my ability and gave several vendors a call. Bill was great because he was able to ask a few questions and based off that, gave the most reasonable price. The other vendors had a one price fits all so going with Bill was the obvious choice. When he got to the property, he got everything diagnosed, wired up, and tested within 45 minutes. I can't recommend him enough.
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June 2022 by Old Dood
There must be TWO BILL's in the HVAC business in the Lansing area.I used this guy over ten years ago on my furnace.He fixed my furnace at that time and 'seemed' to be a decent guy.A little cranky but not enough to bother me then.Now today I called him about the same furnace.It was turning on and off and/or just blowing air with no heat.Last evening when I called him he barked at me but I simply figured he was tired since it was about 8pm. No biggie.He said last night that I 'Shot myself in the foot' because I turned the furnace off then back on to try to reset it.He went on about that. Stating that he cannot read the code now.Then he said that the newer Hypoallergenic filters cause problems by over heating the furnace.That made sense but I use the cheapie filters anyways. Not the expensive ones.What am I suppose to use? Paper Towels?OK. However, I knew it would probably resume its problems even though I turned the furnace off then on.Of course it did. This morning it was doing exactly what it did the night before.So I called BILL this morning. He said he could leave and come over right then.He showed up very disheveled and look like he had a rough night.He was cranky and rude.I did what he asked by turning up the thermostat so he could see the problem.Then he looked at my filter then took it out and threw it at me.He said it was filthy. It was not that bad. It was only in a couple of months. I have taken out much worse in the decades we owned this furnace.He gets up and walks out of my house then gets in his truck then leaves.No good bye. No advice. No fixing my problem.So I turned down my furnace to a lower setting and it was repeating the problem again.So I called him to ask him why he just abruptly left.He said "I did not want to hear what he had to say". Which was not true.He then said I need a new fan switch. Ok then I asked him why is that a problem that he was not willing to fix.He then said to call up Bard (Furnace manufacture) and have them fix it.Then he said I need a new furnace. Seriously?Just snarky and rude. Then he hung up.I was stunned. I was not rude to this man. I did not expect this kind of unprofessional attitude.It just boiled down that he did not want to fix the problem.SO BEWARE. This guy has issues. It seemed he is bi-polar or maybe has some form of dementia.So I have DOTY scheduled to come out next week.We will SEE if I need a new furnace which I doubt.
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June 2022 by S. Kemp
I called this guy asking about a malfunctioning condensate pump. He sounded very uneducated on what that is and how it operates, so I asked if coming to check it out in person would help him figure out the problem.But when asked if he was available to come out tonight (its 9:30pm) he said he wouldn't be able to and THEN HE HUNG UP ON ME!!!!!! LOL! What kind of idiotic business is this where they hang up on a customer?!?!?!? Wow. Just wow.
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March 2022 by Mike Hedlund
Came home after being gone for a couple days to find we had no heat. Bill was there within 15 minutes, diagnosed the problem and had it repaired in an hour. Very good service!Service: Heating system repair
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September 2021 by Crystal
He did a great job.!!! And also took the time to educate me on my central air unit.! Very affordable, honest service. I won't go anywhere else ! Thanks bill.! I will make sure my unit stays hydrated.! LOL thanks again !!
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September 2021 by Kurt Force
Great service!
