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July 2023 by brenda erhart
Friendly and helpful. Like the unlimited miles. Will always use them for my moves!!
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April 2023 by Robbie Bennett
Received a call the night before pick up saying they didn’t have the truck I reserved. Waited 30 minutes after opening to pick up the new truck I reserved but the office was closed.
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October 2022 by Savannah McComb
Called a number of times and was put on hold every time with no answer after waiting for a half an hour plus. When I called again to ask about what was going on I was put on hold…..Save your time and use a different location.
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July 2021 by Whitney D.
Dirty, dinged up, crappy car and poor customer service all for top dollar. All around a solid disappointment. Never again.
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March 2021 by x x.
I made a reservation the day before, and 30 minutes before I'm supposed to be there to pick it up, a RUDE lady called and said we don't have any cars available for you, then HUNG UP. Absolutely blew my mind how rude you treat you. Will not ever try to rent a car from here again.
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July 2020 by Toni “Tone” Moore
I recommend this place 100% Fair and the best rental experience I have Ever had The 10 of 10✌
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March 2020 by Cat L.
This location does not know how to provide good service. The rental agents are rude, and unprofessional. I rent from Budget monthly and am treated like they are doing me a favor. I had to leave town unexpectedly to check on my elderly mother because she is only in her city as it's locked down for the covid virus. I requested assistance with the rate. The rate was $400 higher than it would've of been the following day. I was hoping that they could match the rate that would apply the next day, so that my travels would not be delayed. I was told no, and my attempts to ask for an exceptions was met with a not so sneaky eye roll. I rent from budget every month to support my travels. I'm constantly annoyed on a regular day, that asking them for help is a burden, and not an attempt by then to reward REPEAT business. Any accommodations I manage to receive is presented as superior service, when in reality it's what customer service should always look like. I do not recommend this company or this location to do business with. I could get past the ridiculous rules, if the professionalism and helpful attitude was displayed by their staff. There are so many businesses suffering in the Lansing area due to the restrictions that were applied to support public health. This location seems to take for granted the fact that they are open and that their ability to stay open is a privilege. Being supportive of customer needs (always, not just during a crisis) would be a sign that they're community partners. Instead of workers that can't be bothered by something trivial like going above and beyond the call of duty. My opinion is that this location and the Budget brand is not an essential business during these times, because they are not providing the needed service required to manage this crisis. Additionally, I am reporting them to the state for price gouging. There should be no reason that a rental rate is $400 difference from one day to the next. Especially for the sane model car. If Michigan is expecting our community businesses to step up while the citizens try and take care of their loved ones, Budget is failing miserably!!!! Try a DIFFERENT company for your rental needs if you want to give your hard earned money to someone that considers you a valued customer. PS. Stay safe out there!! Sincerely, Repeat customer that's tired of being undervalued!
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October 2019 by Robbie Clark
Rude staff
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August 2019 by Toni Moore
I recommend this place 100% Fair and the best rental experience I have Ever had The 10 of 10✌
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March 2019 by Sarah P.
I had some car problems and needed a rental to get me through the week. Honestly, I've never rented a vehicle before so I though I could just do a walk-in and everything would work out. It might have happened, if I had visited some week other than college Spring Break! This is a small lot near-ish MSU campus so call ahead to make a reservation! The employee politely explained that nothing was immediately available and offered to take my number in case something was returned ahead of schedule. He also suggested that I try the Avis/Budget location at the Lansing Airport (which worked out for me). Customer service was excellent and the place is open on the weekends but with limited hours.
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October 2018 by David Grein
Best prices for rental trucks.