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June 2025 by Paul M
I have been a member for almost 13 years. Several times I have had scammers hack into my account/card, and every time it was handled quickly. They got my money refunded and printed new cards on the spot. When I was having trouble with my card being declined, a young man named Mark figured out the problem right away. I'm a loyal member.
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June 2025 by Shad Sham
Never enough workers to accommodate the need. Usually I come in and there's 1 person at the window, 2 others sitting and talking, and a line full of people. I love CASE but this branch needs fixing.
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May 2025 by chana levanah
deceptive practices, inaccurate account information displayed in the app, enrolling members in programs without their consent. this credit union doesn't care about treating members with dignity, they just want to make their stolen money with overdraft fees. avoid.
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April 2025 by Josh Harris
Terrible greedy dei bank with horrible customer service
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March 2025 by Eveie
Super sweet and helpful during the morning and evening
Never a bad experience!
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February 2025 by zaraya newth
Linda C. went over and beyond to help me prior to making it up to the desk. Did it all with patience and kindness. Thank you !
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February 2025 by Robert Johnson
Changing my review.
Had some issues. Management reached out, helped me out and we’re back on track.
Much appreciated CASE
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February 2025 by BA Nolan
When we needed help Anyssa, Darcie, and Ronesha were all very kind and exceptional to work with. Thank you!
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December 2024 by Tonya Scott
Waited on hold for 44 mins to make a loan payment then had to pay a $5 convenience fee. 🤣
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May 2024 by Chico Dusty
Gunhead247 approved for his first loan?!
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April 2024 by Marissa P
I was checking my bank account online and noticed I had a $1000 withdrawal. It showed the withdrawal happened at the Pennsylvania Branch. This is not possible because I was not even in the state at the time. How someone was able to go in to the bank and take $1000 out of my account is beyond me considering ID is (should be) required. After calling and alerting them of the issue they said they would look into it and call me back. I never got a call back. I had to continue to call myself and continuously never received any call back. Then they also froze my card without telling me so my bills that automatically used the card had declined. There were no issues with my card - the issue was someone went INTO the bank and took money. They randomly put the $1000 dollars back in to my account without even notifying me and still had my card froze. I yet again had to call myself. Every time I called I confirmed my phone number at the end of the call for them to call me back. I wanted to know how this even happened. They said they were still investigating and would call and let me know when they find out what happened. It’s been weeks now and I never got an explanation on what happened. I get mistakes happen but letting someone take $1000 out of my account and giving no explanation is unacceptable and I no longer trust CASE with my money.
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April 2024 by Jo Denney
One worker inside . It’s ridiculous. A lady with multiple transactions. I waited and then walked out. In the name of Jesus christ fix it Damn.
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March 2024 by Banana Joe Hinkley
This is absolutely the worst bank I've ever set foot in. Do not waste your time dealing with this place. Look at all of the other reviews before dealing with this CASE. And to CASE, you can spare me the generic response. You've lost another customer. This bank does not take their customer service experience seriously.
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March 2024 by Lisa Scott
This is the most terrible credit union! They have terrible service and never enough employees. Due to their turnover rate there must be something going on internally to where they can not keep staff. No one seems happy there it’s just a job and no one seems to completely know what they’re doing. Their call center is always backed up and they do terrible with call backs for a loan. You can not walk in and get assistance due to extensive wait time. I’ve noticed how much they have declined and I am wondering who is running their operations department. Whomever it is needs some training on what a business should be ran like. This place is ran down and it seems as if they are not as diverse. I have already begun to remove my funds from this place as it’s giving signs/red flags of going out of business.
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February 2024 by A 666
The slowest service I’ve ever not received.
