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January 2024 by Tina Thurston
If I could give 0 stars I would. Sorry my room had bed bugs and the bottomOf the bed has blood stains. It was not a good place to stay. It’s dirty and it’s horrible when you walk in and have a nasty smell. Never again will I stay there. I walked out with my mother after driving 12 hours. And went somwhere else. They wanted 110 for a night I rather sleep with the sheep’s then sleepThere.
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December 2023 by Samantha Coomer
Great value overall, especially since it has an indoor pool and hot tub. However, the entire hotel smells like a Casino.Rooms: The rooms are spacious and clean
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November 2023 by GearJammerGamer 1
Stayed here for work. Planned on staying for many months due to easy semi parking after a long route. Carpets are horribly stained throughout the hotel. The second floor right of elevator looks like someone dragged a dead body out of a room on the carpet. Took a shower and realized the entire shower was covered in long hairs (I'm bald). Makes me worry about what else isn't being cleaned. On a good note the night front desk is a very sweet woman.
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October 2023 by Ronen Steinberg
Stayed here for one night (09/09/23-09/10/23). An MSU game weekend, but I found a reasonably priced room, in the last minute, through Hotwire. Room was clean. Bed was comfortable. Person at the front desk was nice and efficient. Shower was great (excellent water pressure.) Breakfast was standard fair, and I was happy with it. Location mattered less to me (I just needed to be relatively close to MSU's campus, and this hotel is about a 15 minute drive from campus, so works for me.) Hotel is close to multiple chain restaurants and short drive from the Lansing Mall (less than 5 mins away.) Periodically, I need to stay overnight in Lansing, especially during winter, when I don't want to drive back from campus to my home (an hour away) and I will try to get a room at this hotel in those times. Excellent value.
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October 2023 by Rough Country Girl88
The pool and breakfast were the best part! Some locations disappoint for breakfast, this one had everything! Beds and room were clean, but the carpet smell was unpleasant, I feel that could be solved if they had different flooring! (In pet rooms) We did have our dog with us, they have rooms conveniently near exits to let dogs out easily! Close location to freeway, lots of fast food places and shopping centers!
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October 2023 by MacKenzie Wells
NOOOO! Dirty, stained carpet ALL OVER THE HOTEL! I didn't need a black light to see what had been going on in the rooms... the staff tried 2 different rooms for me and between the mildew smell when I walked through the front door, to the smell of pot everywhere, to the very dark, tiny, stained hallways... it was terrible. It was what I picture a rent by the hour motel to be like in rough areas... Oppression seeping out of the walls.This is the first hotel I've ever walked back out of after checking in!Comfort Inn was the furthest thing I felt when I walked in there.The front desk staff was a very understanding, sweetheart of a woman. I do not blame the staff...I'm telling the franchise that you need to do better unless your goal is to give the surrounding hotels more business, which is exactly what I did.P.S. - if you read this and think, "wait, some of these reviews are great...hmmm"... I can only imagine that someone was paid or gained something from leaving that positive review. This hotel is rough.
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September 2023 by kelli Morgan
I must say I was very impressed with Comfort inn , first time there we came for softball tournament, I will def stay again ! The front desk was excellent. The young lady was training someone and I heard her mention trainer has to be patient to make the trainee comfortable and she did !!! Just a great place , so I give thumbs
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August 2023 by Viv Park
It's a 3-star hotel.That's what it felt like.Except for the service. The staff was excellent, and everyone was as nice as could be, from the front desk to the maids, to the kitchen staff. Thank you.The room.We had a king bedroom on the first floor.This is a dog friendly hotel, and all the guests with dogs must be given rooms on the first floor. There were lots of people with dogs, and we could hear some barking and whining.The carpet in our room was damp, and there was a damp, moldy smell in the room that they tried to mask with some kind of febreeze-like chemical. After leaving my clothes hanging in the closet for the night, they smelled moldy in the morning, though it didn't linger after I left the room. Thankfully, our room had no cigarette smell, though our friends on the same floor said they had issues with it.The smell was the worst part of the stay.A few more minor issues:1. There was a hole on the ceiling where paint had chipped off. I kept seeing it from the corner of my eyes and jumping, thinking it was a bug crawling on the ceiling.2. The toilet needs more pressure. I had to flush at least 3 times after peeing. Imagine how many times after pooping...3. The phone in our room had a wrong room number and didn't work. There was no ringtone, so when I tried to get the front desk, I couldn't and ended up having to walk out there.Now the good:1. location is awesome. Right around the corner from Starbucks, and across the street from this amazing farm market with everything you can imagine.2. pillow was so comfortable3. loved the looooong vanity in the bathroom.4. bow-tie toilet paper lol. Reminded me of a cruise....Rooms: damp and moldy, but comfortable and cleanFood & drinks: breakfast is average but consistent
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August 2023 by Cheyanne
I thought the rooms were very clean and unique, the pillows were kinda hard on my neck which caused only 2 hours of sleep that night. The bathroom was very clean and I thought it was very sanitary. I git out of the shower in my room and I felt very clean and refreshed, so overall I recommend this place to people who need a place to stay for whatever you may be doing. Overall this is just a great hotel, and I had a great experience the day I stayed there. I recommend this absolutely.
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August 2023 by Marilyn M. G.
Location was the only thing good about this place. The room was not very clean, with many stains on the carpet and the chair. I had the kids walk around in socks because the carpet was so bad. There were also probably 40 gnats flying around the room. We ran around swatting most of them. Still, a very dingy dirty room. The front desk staff were rude, unhospitable, and when we talked with them, it's as if we were interrupting them. Hairdryer in room didn't work and when asked for a different one, we were told they would check, but didn't think they had anymore available. What? In the entire hotel, every room was filled? Nope! After waiting 20 minutes with kids and wet hair, I walked down to the front desk and the front desk staff was talking with two housekeeping staff. I wasn’t even acknowledged when I got to the desk. After a minute, I interrupted and asked if she had found a hairdryer. She became quite rude, almost yelling, and said that she hasn’t had time to look as she’s been very busy with other things. One of the housekeeping staff said she would check one of the rooms. She didn't find anything. I'm still waiting for the front desk staff to help me. Now it's been 40 minutes since I first called, and still no dryer. After about another 10 minutes, the front desk staff emerged from the back room with a brand new hair dryer. She could have done that in the first 20 minutes. I mentioned that I wasn't getting good customer service. She got very defensive and started yelling that she was not being rude. I was kind of in shock at her reaction. I just walked away, hoping that I didn't have to see her again. Seriously worst stay in a Lansing hotel. And it wasn't even a decent rate. I should have stayed at another hotel in the area. I won't make that mistake again. When I called corporate, all they would do was give me 2000 points, and say that they would investigate the matter, but that I wouldn't hear anything from them.
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July 2023 by Kaye R.
Came to Lansing with my 80 yr old mother. When we first arrived the lady at the front desk did not acknowledge us, so I spoke up and said we have a reservation for tonight. "Her response was I figured that since she's (my mother) is searching for her ID. I hello how can I help you, would of been nice! When we went up to find our room, the carpet in the hallway was disgustingly dirty! and smelled horrible. Got into our room and that was much better beds appeared clean as well as the room. We got settled in and used the restroom and the toilet wouldn't flush. It was late so we called down to the front desk first thing Saturday morning. 7:30 am, was told maintenance man wouldn't be there till 9 am. Well he never came and we had to go down to the lobby to use the restroom! mentioned the bathroom again and still no one came! My 80 year old mother wasnt able to make back down again, so I used the waste paper basket to fill the back of the toilet so my mother could flush. WORST CUSTOMER SERVICE EVER WOULD NOT RECOMMEND THIS HOTEL TO ANYONE!!!!
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July 2023 by Marilyn M. G.
Location was the only thing good about this place. Room was dirty with many stains on the carpet and chair. Gnats flying all over the place. Smelly, dingy, dirty room. The front desk staff were rude, inhospitable, and we could tell they didn't like their job and took it out on the customers. One of the front desk staff became hostile and very defensive when I complained that we were not pleased with the customer service. On the room key folder, it states, "We are committed to being at our best...If you're not happy with your accommodations or service, please let the front desk know right away." Well I did that, but it didn't help. Actually made things worse. And the cost wasn't that great either. I should have stayed at a different hotel in the area. I won't make that mistake again.
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July 2023 by Viv P.
It's a 3-star hotel. That's what it felt like. Except for the service. The staff was excellent, and everyone was as nice as could be, from the front desk to the maids, to the kitchen staff. Thank you. The room.We had a king bedroom on the first floor. This is a dog friendly hotel, and all the guests with dogs must be given rooms on the first floor. There were lots of people with dogs, and we could hear some barking and whining. The carpet in our room was damp, and there was a damp, moldy smell in the room that they tried to mask with some kind of febreeze-like chemical. After leaving my clothes hanging in the closet for the night, they smelled moldy in the morning, though it didn't linger after I left the room. Thankfully, our room had no cigarette smell, though our friends on the same floor said they had issues with it. The smell was the worst part of the stay. A few more minor issues:1. There was a hole on the ceiling where paint had chipped off. I kept seeing it from the corner of my eyes and jumping, thinking it was a bug crawling on the ceiling. 2. The toilet needs more pressure. I had to flush at least 3 times after peeing. Imagine how many times after pooping...3. The phone in our room had a wrong room number and didn't work. There was no ringtone, so when I tried to get the front desk, I couldn't and ended up having to walk out there. Now the good:1. location is awesome. Right around the corner from Starbucks, and across the street from this amazing farm market with everything you can imagine.2. pillow was so comfortable3. loved the looooong vanity in the bathroom. 4. bow-tie toilet paper lol. Reminded me of a cruise....
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July 2023 by Dan Gunter
Our reasons for going to the Comfort Inn were far from usual. Our water heater had broken down at home and after a couple days without showers we decided to go to the hotel for just that purpose. When we book the room we told them that's what we were doing, there was no issue/judgment, we felt fully welcome. Our party of nine rotated on through and, to our great surprise, it was actually an outstanding shower! No fancy equipment, not even a handheld secondary shower head but it was far above average pressure and even a wider stream than most. So, though I cannot say a darn thing about most of their services, I can say the room seem very nice, the TV was large and quite good, in the shower was quite excellent.
