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December 2022 by Kody K.
My 20 day quote turned into 5+ months... Then 1+ month and even at 12/22/22, still not right. Still having to deal with issues from Crippen. TRUST ME, avoid this place. I brought my 2021 GMC Canyon to Crippen for an estimate. I drove it there in July 2021 and received an estimate in body damage. I realize it was only an estimate and extra damage found would increase that time estimate. The estimated time of repair on the written quote I received was 20 days. I was also promised a loaner vehicle "no later than a week" when I dropped it off early August. After about 30 days, the vehicle repairs were not finished nor did I receive a loaner car. At that point, I started showing up weekly to check the progress of my vehicle. My vehicle ended up needing more repairs than estimated. Which I understand adds some time to the original estimate, but none of these parts were on back order and just needed to be shipped. In fact, the only parts that were on back order for the duration of the whole repair were the front red tow hooks. This was all told to me by the body shop management during my weekly visits. Weeks turned into months. I was patient and understanding for about the first 4 months. I understand this isn't just simple repairs, but my 20 day quote now is at 5 months. I asked body shop management if I was ever going to get the loaner car they had promised me. They replied, "they sold all of their loaner cars awhile ago". By this time I had no choice but to just purchase a used vehicle. I was running out vehicles to borrow. If had known there was no loaner vehicle from the start, I would have certainly gone else where that included loaner vehicles with their quotes and actually fulfilled that agreement. They lied from the start to get the business. At almost 6 months, I'm notified my vehicle is finally ready to be picked up. It is late December at this point. And upon pickup, I immediately notice a hand full of issues that include: steering wheel not in alignment, dust filled vents, multiple spots of over spray and orange peel within the paint job, some spots not even clear coated, some spots not even repaired at all, passenger side front door rattled like it was full of stuff and sounded terrible, door jam decals were noticeably off alignment, issues with the grill installed, one obviously bent tow hook installed, etc. A major issue was that the steering wheel adjustment was locked up and didn't move other than rotating (basically seizing up) and my drivers brake assist randomly kicked on while I was driving down the highway (no vehicles within 1,000ft of me). The headliner was not installed all the way and had obvious grease hand marks on it. The door way was off alignment and there was damage to my truck cap. I contacted the body shop that following Monday of my pickup date. I was then notified that some of their staff had covid and asked if I could return the truck after the staff returned in about "a week." I dropped the truck off after about a week and I didn't get it back until February 4th... and it still had issues! About 90% of the issues I listed above had not been addressed and in addition, the steering column had been replaced but now had a small tear in my steering wheel. Get this, they just dropped the vehicle off in my driveway with no prior notification and left the keys on my back porch. I eventually filed a complaint with the state and Crippen was found in violation after the investigation. They also demanded I sign a paper before agreeing to rework my vehicle for the 3rd time. I declined at that point. I ultimately took it to Shaheen and they corrected Crippen's errors. There was a significant amount of errors and damage to the tune of an extra $3000+. I reached out to management and requested to speak to the owners. And to my disappointment, I never heard back. It's clear there was little to no honesty or integrity in my vehicle's repair with an establishment that is supposed to be GM certified repair and quality.
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July 2022 by Connor R.
I was gonna type out a big review, but just save yourself the time and go somewhere else. I've been through the process of buying a car here, the auto shop here, and now the service center. Auto shop took about 3 extra weeks to fix my car because of management forgetting about my car and not taking the time to go look at it and see what's been done, and the service center could not even service the car that I bought from them because the shop did not provide access to the correct locking wheel lug nuts. Failed me several times, has never improved, last time coming here.
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May 2022 by Roxie G.
I would never purchase another car from this place again. The servive department is horrible and the people are very rude.If you are thinking of purchasing a Car or Truck think twice. From now on will take my car to Sundance and save myself a headache having to deal with Crippen Buick on West Saginaw hwy.
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January 2022 by Seth Myers
Yesterday I stopped by and looked at a red 2013 Silverado. After test driving it, Rodney was getting the purchase agreement in order, another salesman grabbed the keys to the truck from me and let someone else test drive it.... after that I was pretty much pushed out of the door! what happened to first come first serve?? ? didn't I look like a serious buyer?? Oh well... there's plenty of other dealerships that would appreciate my business
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January 2022 by Brett Dawsey
Turned in my 2nd leased XC90 yesterday. I walked out with my 3rd XC 90. Ian helped me make the decision. He made it really easy. Answered my questions and if he didn't know he found out and presented them to me. Ian is very nice and I highly recommend him to help you decide if you want a Crippen Volvo. I also want to thank Mike and Chad for helping me decide if I wanted to buy or lease. Thank you all for 5 star service!!
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January 2022 by Brian B.
Horrible experience - avoid this place at all costs. My car broke down on the highway and was forced to go here - they quoted me $800 for a $450 job, but quickly agreed to do it for $550 (sketch). Then they broke my brake system and they refused to pay for it and charged me $100, plus kept my car for an additional 24 hours before they fixed it. Then they broke my brake cap and charged me $17 for it. To top it all off Cara at the desk tried charging me %30 tax on my bill - when asked about it she couldnt explain the increase in price, blamed it on tax, then shop fees, then eventually took it off my bill. DO NOT take your vehicle here.
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November 2021 by Mateo V.
Took my truck to get oil changed and detailing. My appointment was at 8AM and I left my car for it's service earlier than expected. They did not finish their job with my car until 4PM- they only did oil change. They didn't even do the detailing. Through the day I tried calling them many times and they would not answer me. I called to check in my truck and they never picked up the phone. I almost was panicking because It was taking so long and they didn't get back to let me know how things were going. I needed my car for work. I have never been so disappointed in a dealership service. I do not recommend.
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October 2021 by Jen Rademacher
I had the best car-buying experience ever at Crippen Buick. Matt Gingras is so wonderful to work with. He's extremely helpful, knowledgable, and not at all pushy! In fact, everyone at Crippen was great (shout out to Edwin!), and I couldn't recommend it more. Thanks all!
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September 2021 by Lori Patino
From the moment I received my first call \\u0026 email from Matt Gingras I knew that was where I would be going to buy my vehicle. He was warm, personable....but not pushy, which I feel was a strong point in his favor. He was very knowledgable of all points of the vehicle, as well as the discounts I could apply. He was very helpful with getting me set up, and comfortable with all the new technology that I was so illiterate about. I would recommend him as the salesman that would be my first choice!!! Whole experience was fantastic.
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August 2021 by Marci Wisecup
Matt is a reliable, honest person that took the time to listen to what I was looking for in the vehicle that I purchased from him. Matt certainly understands the importance of customer service and customer satisfaction. I would highly recommend Matt to my family and friends. Thank you, Marci
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August 2021 by Marilyn Sawyer
My new car purchase at Crippen Buick was exceptional. Matt handled everything efficiently and accurately. He explained all the features and differences between the two Encores they had in stock. Matt made sure I knew how to operate and understand my new car. In fact, everyone at the dealership was very friendly and helpful. Highly recommend Crippen.
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August 2021 by Dale Beachnau
We purchased a Buick Enclave on August 2nd, 2021. Matt, our salesman, was excellent. He made our vehicle buying experience the best yet. He was very helpful in explaining all the options/functions of the vehicle. Matt had a pleasant personality and was professional in reviewing all the paperwork as well. We are glad we chose Crippen to buy our Enclave!
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August 2021 by Austin P.
About a month ago I bought a brand new 2021 GMC Sierra 1500 Elevation package. I couldn't contain my excitement and just how proud I was to have actually purchased this truck. Edwin Kircus handled most of the sale and more than made me feel at home and more importantly, I was going to be taken care of that day and in the future. A month later- Last weeks strong storms brought down a huge 100'+ cotton wood tree on not only my brand new truck, but 3 other family members vehicles. Thankfully everyone was safe. One of the first things I did was text Edwin and he called not too shortly after, which I thought was awesome he made the time. Once I made the claim with my insurance company and everything I called Edwin back to see about them getting me a rental. MIND YOU, while being sold this vehicle I specifically asked Edwin," In the event I need to bring my car in for service or something happens, will you guys be able to take care of me as far as a rental goes?" Edwin stated that this would be no issue what so ever and "even if he needed to take me down to Enterprise to rent a car, they would have me covered 100%. Thursday I did not hear anything, Friday I got more of the same run around, Saturday I called and talked to the New car "manager" Edwardo or whatever it was, shows you how impressed I was with him, and he fueled the fire even more. I became more stern and upfront told Edwardo, "Edwin told me you guys would take care of me even if you had to rent me a car from Enterprise." He replied." Its not like we dropped the tree on your truck and how do we even know you are going to buy from us again?" I wish I was kidding but this self centered individual clearly was only worried about the money, NOT the customer. I then told him I intended to buy from them again or else why would I be on the phone with them?!? He told me Saturday he would get me something by Monday, today, 8-16-2021. 8-16-2021- Today- I talked to Edwardo earlier today around 1pm, and he said one of the sales guys, Al, was working on it and would get back to me in a couple hours tops. Well guess what? I was never contacted. Its one thing to maybe exaggerate a little on what you can do for a customer but when an Act of God incident occurs, takes out 4 vehicles, could have easily taken out the house and my family and myself, it is VERY frustrating when not even a month ago I purchased this brand new vehicle, bought extra warranty, bought gap coverage, was PROMISED I would be taken care of and offered a rental car one way or another. Edwin Kircus and Edwardo ( something like that name) are about as shady as they come and lied to my face and over the phone during one of the most devastating and stressful moments in my life when all they had to do was back their word up and they would have had a customer for life, more than likely 4 cars purchased from them to replace all the vehicles lost, and countless recommendations to do business with them. I AM WARNING YOU, DO NOT DO BUSINESS WITH CRIPPEN GMC IN LANSING OR EDWIN KIRCUS AND EDWARDO.
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August 2021 by Kaylyn M.
My boyfriend recently bought a brand new truck from Crippen. While in the process of purchasing his vehicle, he spoke in length to the finance manager about what would happen in the instance his vehicle needed any work done to it. It was stated to him that they would absolutely provide him with a rental if he needed it and if they didn't have one they would even go through enterprise to make sure he was taken care of. Fast forward a month later and the severe storms that came through smashed his truck leaving him without a car. He immediately called Crippen and was given the run around. Every time he called they told him they were still working on getting him something, 5 days later they won't return his calls. The manager of the dealership even stated to him "well we didn't drop the tree on your car" AND "how do we even know you're going to buy from us again". He had every intention of going through them for his second truck but will def be seeking other dealerships to work with since Crippen did NOT follow through on their word.
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July 2021 by Jaret Curtis
I bought a new Mazda 3 from Crippen about a month ago. Lisa Ellis was absolutely fantastic!! She genuinely had my best interest in mind and was there every step of the way. The process was quick and easy! If you are looking for a car, see Lisa Ellis!!!