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March 2024 by Brendon Ballas
Very informative employee
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March 2024 by Kate Sellers
We have been very happy with the customer service at CubeSmart. When we had that big snow storm, they had some issues with their temperature control system. My husband and I both felt like they did everything in their power to make sure that things were as comfortable as possible for the people using the storage units. The manager at the location on Hosmer Street has been fantastic. She has gone above and beyond to help us out. I have even been in contact with some of the higher ups at the corporate office, and they have also been very accommodating. I would recommend CubeSmart to anybody that needs storage!!
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December 2023 by LeAnn Jarous
I’m only giving this place one star because I have to to be able to leave a rating. This place is infested with mice and they knew they were and didn’t notify any of the tenants that trusted them with their belongings. Paying months of rent to this place to have everything ruined. Upon arrival of my unit as soon as I walked in there was a dead mouse and several others throughout the unit. Everything is saturated with mouse urine and droppings. Several things have been chewed on by the mice. I just don’t understand how they were fully aware of the infestation since they did tell me pest control had been out hence all of the dead mice, but failed to notify anyone renting from them so they could protect their own belongings. Instead they allowed many of tenants to get their belongings ruined so they could make money every month.
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December 2023 by cricketlott
Andrew was very careful to point out the pros and cons of the particular unit I was getting. Was very clear on the instructions to get to my unit and how to use the locks. Very happy with the price I got and the service he provided. I'd recommend this place for storage.
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October 2023 by Joshua Blake
I never had any problem with the management and they did effort to communicate with me to make sure I'm able to fully understand.
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August 2023 by Francesca
Ken is a pleasure to see and work with each time I come in. He answers questions promptly and truthfully, making the renting experience smooth and stress-free. His new associate Becca is just as pleasant to worth with. I had an issue & both Ken and Becca worked together swiftly to correct it. I highly recommend them and this location.
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August 2023 by Michael Acker
We’ve had a great experience at this facility over the past two years. I felt our stuff was safe and secure, the place is clean, it’s very convenient to MSU and the manager, Ken, was available for anything we needed.
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August 2023 by Mike “Dragon”
The office staff is so helpful and kind. Great price and perfect size.
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August 2023 by William Teems
The staff are really great people the it's a good place to store your stuff I've had no issues
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August 2023 by Life Of Marteeka
The guy that helped me made my experience there so much more enjoyable and even though i still think the location is sketchy, it's a nice place! They have everything you could need to move stuff into an indoor unit. !
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August 2023 by Kevin Fletcher
Great fiscally and employees .. only down side is the nasty dump behind the outside storage units the people don't keep it kept up it stinks and there are all types of bugs coming out of it and mice and the smell isn't very pleasant either and people keep bringing more junk through the CubeSmart parking lot and dumping it on the edge of and it's almost in the CubeSmart parking lot at the end of the ramp for the loading bay's
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August 2023 by Raecon03
Staff was always helpful. I liked that storage was inside and that carts were available to move my stuff.
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May 2023 by Devin Daniels
Just a heads up if you plan on using the storage unit, they won’t tell you, but every four months they will keep upping the rent and there’s nothing you can do about it considering they do month-to-month contracts. highly recommend you go with any other company. Now for the staff those guys are awesome, the company itself is garbage.
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May 2023 by J D Dallah
Great customer service. Easy and smooth process. No issues at all
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April 2023 by Joanna Ryan
Check in has been great, I will review again in a few months and let ya know how it's going.
