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November 2023 by Yessica Nolazco-Puente
My daughter's medication got sent to CVS got filled and when running insurance they said didn't have updated insurance, she didn't have with her so said she would be back. I had an extra card and took it in for her when she went to let pharmacist know pharmacist spoke to previous person who tried running insurance and she told pharmacist medication was placed back and would need to be refilled. My daughter was standing there and pharmacist spoke as if she wasn't present and her posture and her voice sounded irritated about the situation and turned around and answered a phone call.
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October 2023 by Laura Harris
Usually a little to no wait at the pharmacy but tonight it is over an hour. Management needs to consider proper staffing to shorten wait times to something reasonable.
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October 2023 by George Gray
first time shopping there, was waiting in line w/3 Items & cashier informed me about self checkout ☺️was delighted to hear about it. & used it. ?
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October 2023 by V Jemmy
Customer service regarding vaccinations is awful. We made appointments three days ago only to show up and find out that they ran out of them the night before. They didn't bother calling to cancel or reschedule an appointment that was happening in the late afternoon. They even sent us reminders with check-in links an hour before the appointment so that we could check in when we got there. Had to deal with game day traffic and pay for parking only to show up and be told they didn't have them available. Had we known the vaccines weren't available, we wouldn't have come in.Now, I get that the appointments are done on the website and the regular employees might not be able to affect those, but they do have access to what appointments are happening that day and they all knew that they ran out the night before. A simple courtesy call to those affected so that they didn't have to come in to campus on a game day should have happened. It was a waste of time for us to go there and a waste of time for them to have to deal with.Moral of the story, don't schedule appointments at this location as they do not care about your time and will not tell you if they don't have what you're scheduling for until you get there.
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October 2023 by Michael Spears
A typical cvs location. Lines here are shorter than most cvs’s. I was in and out pretty fast to get COVID and flu shots.
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August 2023 by Hi There
James and Kathleen did an amazing job in the pharmacy. They need a raise and some paid vacation.
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August 2023 by Robert Brown
Pharmacy only James and Kathleen r awesome ❤️thanks for supporting us ?
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June 2023 by Gwen C
Well stocked, very friendly, occasionally snippety but if I had to deal with MSU students all day every day I'd be occasionally snippety too. I do, however, always feel respected and well taken care of.
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June 2023 by Molly Bancroft
Location is super convenient and they're usually well-stocked. Minus is the CVS pricing , which is terrible, but if you have the Extra Care card you can score some good deals now and then. Plus is they have a little lottery machine for scratch offs! Pharmacy has been solid for shots and prescription pick-ups.
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June 2023 by Gwenavre Chaffee
Well stocked, very friendly, occasionally snippety but if I had to deal with MSU students all day every day I'd be occasionally snippety too. I do, however, always feel respected and well taken care of.
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May 2023 by Kait
Don't try calling for anything unless you've got over an hour to kill while being left on hold.
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March 2023 by Katie
Tried to get an appointment online for Covid Booster. Was told to sign in when I was at CVS. Apparently they “don’t have any appointments at a CVS near me”. It’s what I was told online. What’s the deal….I never even put a date in and CVS is 4 blocks from my house?
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November 2022 by Maranda Morris
I had some trouble last night getting an emergency prescription filled (my usual pharmacy was closed already, and then when I got to CVS I found out the company doesn't take my insurance), and the young man and woman who were working the pharmacy that night were extremely helpful. They aided me in transferring the prescription over to another pharmacy that was still open and does take my insurance, and they were very polite and helpful through the whole process while I know I was a mess. Thank you!
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November 2022 by Mar Sakr
Abysmal customer service from the Pharmacy. I showed up in the drive-thru window 12 minutes from closing time trying to get a subscription filled for painkillers after waiting 20 hours at Sparrow to get my appendix removed. I know showing up 12 minutes from time is not ideal but I can't control when I'm discharged from the hospital following that type of operation. The lady at the drive-thru(white with short brown hair) claimed she would be unable to fill my subscription since "they were closing soon". When I mentioned that I just gone through surgery, she says "Well the prescription safe has a 15 minute timer on it and we are 12 minutes away from closing". So this pharmacist, knowing I went through an invasive surgery and was going through pain, willingly decided to reject my prescription because she wanted to leave 5 minutes earlier. This isn't the type of culture this pharmacy has cultivated in the past 4 years I've been using it, so I'm still shocked at how a pharmacist can be so inconsiderate of the pain a patient is going through, especially when they work in the medical field.
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July 2022 by The Remi And Kyra Show!
Terrible, I have spent 100s of dollars here to please a friend by watching self checkouts, i was on FaceTime with the friend and was told no recording? Lol i wasn't even videotaping, he had such and attitude and followed me around shopping, lost my business
