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January 2025 by Mostapha Oulhanafi
There ar plenty of pharmacies in lansing, I would definitely go to another location. U less you have plenty of time and wish to spend 1 hour in the line.
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November 2024 by Sosha
Painful to try to get someone to genuinely help me. I feel like there is little care when I call and I have to call to get my order actually moving often. I will be switching my pharmacy for these reasons.
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August 2024 by Luke Lauterbach
Wait times are super long, pharmacists regularly ignore customers waiting at the counter in plain sight.
There is no drive through, and access to the pharmacy requires parking in the main parking lot and walking to the other side of the building.
It saddens me that due to the current state of the American healthcare system, I have nowhere else to go.
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June 2024 by Charmain Hull
The pharmacy is always understaffed. When I was there to pick up my prescription the pharmacist was answering the phone running the counter. He was the only person working. It like this all the time and you complain to CVS and they don't care one bit. They have not fixed the problem of being understaffed.
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June 2024 by Tracy Pfromm
They've screwed up three times in a row. Nobody even tries. Absolute waste of time, they tell you script is ready but it's not, when you go to pick it up they don't have in stock, etc. horrible customer service and no one cares.
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May 2024 by darryl smith
Seem to have problems each time we go to this cvs eversense they closed cvs on mlk in lansing.then today went to pick up prescriprtions and rhey closed early for some reason .
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March 2024 by Calvin Copeling
Can’t even open on time, and poor customer service. Best to avoid
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January 2024 by Robert Bigelow
Standing in line 23 minutes after they "opened." There are two lines of people down the aisles waiting for their prescriptions to be filled. Yesterday, I called 10 minutes before they closed, and they wouldn't answer. Normally, these people who work here are angry, disorganized, and rude, so this is VERY EXPECTED of them. CVS needs to do something with these employees. Replace them with actual decent humans or fire them. EDIT: Fiance is trying to call them right now @300 pm on a Jan 2nd and they won't answer. Found out the day I took the picture, the pharmacist was partying too much and was SUPER late to work. Per his pharm tech that was on time but couldn't get in the locked pharmacy.
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November 2023 by Andrew G
Probably the worst pharmacy ever. I was there and waited in line for a full half hour for a prescription and the only answer was "two days". Two days for what? Never got an answer. CVS is done in my life.
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November 2023 by Miguel Perez
It's the worst place, I urgently needed my medication. And late 1 hour 20Minutes so they could give me my prescription.
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October 2023 by S K
Tried calling all weekend for an emergency supply of medication that pharmacies, by federal law, are supposed to provide. Can't drive in. They stopped answering their phone. Called corporate spent another hour talking to them and was informed by corporate that they were hung up on by staff at this store. I'm assuming this is some sort of protest by their employees. I've had minor issues in the past with snobby attitudes from a younger female with tattoos who works there but nothing major...just didn't care for her seeming abrasive attitude, as if I was wasting her time. I don't want anyone to kiss my butt, just treat me with respect. I had issues multiple times with them loudly saying medications within earshot of entire lines of waiting people behind me which is not only humiliating insensitive and unnecessary, but in my opinion a HIPPA violation. But this is over the line: a patient should be able to communicate with their pharmacist and they have a medical responsibility as dispensers of medications to do so. If this is their protest against their short staff issues they should really consider that they are not working for Target, nor are they working for a Chipotle. Not answering the phone and hanging up on people in the business of medication management and dispensing and advising is not the same as not answering the phone at a Kohl's. Consider elderly or disabled (blind) patients who need to speak to their pharmacist for one reason or another and being unable to drive in. The app is worthless. I understand poor working conditions and being short staffed but guess what? Millions of us deal with that and they do it for a hell of a lot less than what pharmacists and pharmacist techs earn, with much worse hours, and much more stress. This isn't a problem that only the staff at CVS on West Saginaw hwy in Lansing Michigan face. Millions do, working terrible hours and for terrible pay, much much worse than anyone who works for this CVS can possibly complain about. So, well done guys. After this episodes I am absolutely done with this CVS location. I have never had any issues with most of the staff - the actual pharmacist herself was great and once informed me of a potential interaction my doctors never even told me about. The younger woman with black hair and another her age were great. There were two very helpful young men there who actually cared about how they treated people...but the one or two staff I have had issues with combined with this weekend of desperately needing to communicate with my pharmacy but then not answering their phone (and hanging up on corporate rep when they called) is enough to anger me to the point of being done with them. I really wish the one who hung up on the customer service rep trying to help me realizes that he or she could be much worse off and that they have a responsibility to patients they are failing to uphold. I think they are likely in the wrong line of work.
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April 2023 by Butch Myers
Fix the issue, I had between doctor and pharmacist to take turns, and they did not have to do anything else. Kudos to the pharmacist.
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March 2023 by DAVID L. MALHALAB
Emoyees great....CORPORATE UNWOKE BAD...CVS - Unwoke !!!! Doesn't Pay OVERTIME !!Employee worked 90+ hours NO OVERTIMEEmployees - Afraid to file MI - Wage Claim Forms...Afraid of losing jobs.Target should assist them...hybrid store...Target / CVS - w/ Saginaw st, Lansing..
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March 2023 by Kenneth S.
They do not accept CVS cards for pharmacy items that are in their area. All shelf items belong to Target
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February 2023 by jon rickless
Recently moved from out of state. Pharmacist was very helpful in filling a 3 month supply of a medication I was out of. This gave me ample time to get set up at new docs office and get prescriptions set up. Been as helpful as possible since then.
