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February 2025 by Mark Cantrell
Everyone is friendly and helpful
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November 2024 by Mary Morgan
I had a terrific phone conversation with a representative at the Fairlane location on linking my Venmo account with my DFCU account and got the answers I needed to move forward. I appreciated the help she gave me.
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August 2024 by C Miller
Excellent customer service at dfcu.
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April 2024 by JUDY CLARK
Always a great place to bank. Employees are very knowledgeable and great to work with.
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February 2024 by Jenn W
Suki Tran was wonderful. He explained all our options and was positive, accommodating, and a joy through a tough process. I highly recommend him for all your banking needs. DFCU has the best interest rates. We shopped around after Suki told us our options to see what other local credit unions and banks had to offer. Then we returned to him and enjoyed working with him the whole time.
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August 2023 by Oscar Aldaco
All of my online experiences with DFCU customer service representatives have been very pleasant. They have all been very professional and courteous.
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March 2023 by Brandi Brewer
This credit union by far is good/fast/amazing. Staff is funny/caring/understanding
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March 2023 by Michael Wagoner
I Had a wonderful meeting .Everyone was friendly and very helpful
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March 2023 by R J Pabian
Always pleasant and helpful
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February 2022 by Rene Lipsey
I was with my sister, have been several times now. The teller's are always friendly and helpful. We have never waited in line at the drive through. Teller's complete the transactions quite quickly compared to several CU I have accounts at.
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March 2021 by Mercy and Hope international charity MBah
Love the customer service
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December 2019 by Mark Stanley
Have banked there for 30+ years with no problems.
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February 2019 by greg lentz
Unhelpful to businesses when a bounced check is encountered.. I called to check status of a bounced check written to me, DFCU would not provide any details unless I came in. Most good CUs and banks do this. Do not use this business
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November 2016 by Noel Harshman
I have never been treated with anything except absolute friendliness, courtesy, and professionalism. I appreciate all who work there.
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February 2016 by YaShica R
Horrible customer service on Pennsylvania in Lansing, MI. The bank manager had the nerve to try to interrogate me about a check I was cashing. If this unprofessional manager wants to interrogate people she should apply for the FBI. The clerk Rachel was just as rude, condescending, and unprofessional. If Rachel does not like her customer service job and does not have the social skills to deal with customers she should try applying to a university and switching careers. I'm not paid to be insulted by people who count money for a living. I left two messages for the regional manager and my calls were not returned. I am closing out my account and I would never recommend anyone open a account with DFCU. I have never been treated with so much disrespect from a company. Steven Showman is also a huge j*** who lacks customer service skills.
