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April 2024 by Dylan H
Cashier was incredibly rude and snotty, food is cold and service over all just stinks, place is awful not even my first experience like this here, will not be returning
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March 2024 by Antwaun Kent
Best!!! ⤵️?
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March 2024 by Ryan Galer
Cold coffee ?
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March 2024 by Dianne Jacobs
Huge turnover here. Could be cleaner inside and out. Managers personality is kinda harsh on employees. Service good. Maybe why high turnover?
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February 2024 by Jessica Topolski
This is the worst Dunkin Donuts I've ever been to. I am typically there around 7:45am-8am and can usually expect a 10 minute wait in the drive thru, which is too long already but there are no other options along the way to work. Today the wait was 20 minutes but I couldn't back out because someone was behind me. Most days I order a large hot decaf coffee with cream, sugar, and flavor and two donuts. Today, they couldn't even get my drink order right- I received a medium black coffee. I have learned to check my bag as they consistently only put one donut in there but I guess I'll have to start checking the drink order too.
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January 2024 by Brittany Ballmann
I came in on Tuesday (1/23) to place an order for 2 dozen donuts to be picked up Today (Friday 1/26). When I was placing my order the staff member was not sure how to and asked another staff member for help. The other staff member requested me to pay for the order now and asked the other staff member to keep one receipt and write the date/time I would pickup the order. I said I would be in at noon and wanted to have my order ready as I wanted a variety of donuts before they were all gone.When I arrived at noon to pick-up my donuts they were not ready! Hence I did not receive a variety of donuts due to most of them already being purchased before I arrived. I received mostly sprinkled donuts....The staff member getting my order ready (also the staff member who took my order on Tuesday) said, "I forgot what time you were coming so I didn't get it ready". My receipt was hanging on the wall with no writing of the date/time I was arriving.
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December 2023 by Ali Alsraimi
Food wasn’t good at all. Hash browns tasted like metal shavings and were extremely oily.
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December 2023 by Jamie Hall
This location has gone totally downhill. Food is trash service is trash. Will never go back to this location.
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December 2023 by Larry McCormick
OMG....SOOOOO.....SLOW....EVERY TIME. With or without a line. WHY!?!?
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December 2023 by Heather Rose
Just went through the Duncan drive thru and Jeffery was so patient while taking our order. We don’t often get coffee at Duncan Donuts, so we had several questions. It’s so nice and welcoming to come across people who are kind and patient. We’ll be back! ps the dairy free coconut milk lattes are amazing!
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November 2023 by Carly Zondervan
I went to this Dunkin’ this morning and Olivia was extremely rude to me. She told me to “take a course in listening” when I didn’t hear what drink she called out. She then proceeded to stand in front of me, roll her eyes at me, and then continue to stare blankly in my face. So disappointed.
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November 2023 by Tess Nagher
ABSOLUTE WASTE OF MY TIME. Customer service is awful. The employees are fake, and not kind. Apparently they can't manage two orders in one car. Also, my avocado toast was burnt to a crisp. Hash browns are soggy, and the coffee tastes likes dirt water. Think twice before you enter this drive thru. Very disappointed and will not be coming back.
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November 2023 by Alex Montgomery
The worst Dunkin Donuts on the planet. The staff is abysmal - rude, slow and just plain awful. The doors are regularly locked, during business hours, because it’s easier to manage the drive thru only. Drive out of the way to visit another Dunkin location. Seriously.
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November 2023 by Roberto Flores
I recently (last week), went to this Dunkin location on Saginaw Hwy last week & to my surprise, the doors were locked. I was going in for a large order but another place got my business as the will continue to get. I also believe everyone who has an issue with this place should called corporate headquarters & let them hear your voice. Also, call the Better Business Bureau & let them know about Dunkin on Saginaw Hwy in Lansing, shuts it's doors during business hours. Call the Michigan Health Department to complain about your food. I'm sure they don't check their temperatures nor wash their hands. Lansing Residents, Stop Spending Your Hard Earn Money At An Establishment That Clearly Doesn't Deserve It & By The Looks Of It They Don't Want Your Money. You Know, With Closed Doors & All. Why would they think people are going to be waiting in line behind 20 cars to get Donuts? Not, they don't want your business & the owner doesn't care enough to take action, so stop buying from Dunkin on Saginaw Hwy in Lansing Michigan. They are the worst business in Lansing. ?Dunkin obviously doesn't want your business. Try these great establishments with excellent baked goods & great customer service. ● Groovy Donuts ? ?● Q.D. ? ?● Mtten Raised ? ?● Big Apple Bagels. ? ?Goodluck trying to buy Donuts at Dunkin on Saginaw Hwy in Lansing Michigan.Questions below don't apply since the business doors were shut & about 15 - 20 cars in drive-thru, & I was not going to wait 20 - 30+ minutes for donuts. ?♂️
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November 2023 by Angie L.
This store needs a serious overhaul! Wallpaper peeling,food and drinks dried running down the walls. Tables and chairs are disgusting,had to lay napkins on my chair because we couldn't find a clean chair. Floors,doors,windows are so dirty! Granted there was only 1persin there but they were not busy. If you have time to stand around,you have time to clean. This place is so dirty!!! Needs a serious deep clean top to bottom!!
