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November 2023 by John C.
I would stay far, far away from this place. I went to look at a used car which looked very nice on their website. Upon inspecting the vehicle in person I found the duct tape around the exhaust manifold, check engine light, ABS light and traction control light were all on. I didn't even bother to test drive it.Judging from the amount of cars on their lot, I'm guessing they buy whatever they can at auctions, perform just enough detailing/maintenance to make the car drivable and nothing more. You're better off going to an auction yourself. The saying "you get what you pay for" certainly applies to Empire Motors.
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October 2023 by Sue
I have gotten to know several people with the Empire Motors Family, over the past few months, pretty well. They helped my grandson get his first car and then helped me get one. They really work hard to keep customers happy. I haven't bought a car on my own for over 25 years so i was very nervous. Their patience with me was so amazing. Not many people would care. I highly recommend Empire motors if you're looking to get a car at a fair price. They definitely went above and beyond fot this nervous old lady.They have a lifetime referral program and they also work closely with ingham county animal control to help folks find their furry friends forever homes. Good people. Decent cars at fair prices plus they help animals.Love them!! Tell them Sue sent you. ?
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October 2023 by justen winter
When I write a post. I'm very blunt and very honest. In the experience I had yesterday purchasing an 08 impala with 40k original miles on it, could not have went any smoother or stress-free. I have bought multiple vehicles from countless dealership including big dealerships like fox motor and jeep lafontaine. Dealing with Empire motors yesterday gave me a true feeling of family and connection when buying a vehicle. No matter your situation because I was in one, they will work with you.
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September 2023 by Angelica Yarbough
I had my car 3 months and the transmission went out so now I’m just out of a car,I literally gave empire motors all the cash I had & resources just to be back walking my 5 kids to school this is really a hurting feeling to trust them and believe that they are selling u a reliable car all along they just in it for the money but this was definitely a lesson learned.
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September 2023 by Ellis Miller
I just left there and this was the worst service I’ve ever experienced. I pulled up ready to buy cash and couldn’t even get someone to help me. I walked around the lot and no one came to help me. I walked into the building and was looked at like they had no idea why I was there. Not even a hello for me. I told them what I was looking for only for them to say, “Sorry we are short handed”. Then they handed me a card to go look online and said sorry we can't help right now. I will never do business with them.
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August 2023 by Brad Klos
I can't even explain how happy I have been with my purchase through Empire motors. I went to them first, then went to other dealerships and realized how much I enjoyed the experience with empire. They are very honest and straight forward! Kelly and Tom are awesome sellers and Coco (manager of the repair shop) we're about the best I could ask for. I highly recommend talking them first for your used car! I will be seeing them again once my wife needs a new SUV. Thank you Empire!!!!!
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July 2023 by Rob Wagner
I pulled in driving an exotic car. I was checking out some of the higher end cars on their lot for a half hour or so. They were too lazy to even talk to me. I walked in and asked a few questions. He wanted me to look at their web site and was far from friendly. I saw them drive a smoking 6 cyl Challenger across their lot with a $13K price tag. That was a huge turn off!!! I don't think I would buy anything from them.
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June 2023 by Lindsey J.
Not very trust worthy people . Bought a car from them as a younger female not knowing much about cars. Didn't have the car for 2 months and already had to put over $1000 into it. Never come here!
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June 2023 by Jaidyn Ingersoll
Bought a 2011 dodge charger rt like 9 months ago imma list all the problems the car had, my car is still running yes so it was a good deal for a car aspect but price wise and the condition of the car I could of gotten way lower payed 15000 in total price have receipt for that, they did some exhaust work on my car before I bought it whoever did that put the pipe on but never welded it you could feel the pipe hit the frame of the car as we hit bumps my window switch didn’t work that’s like a 150 dollar fix and my suspension was “bad for Michigan roads as they put it” it’s a charger ya think but also it’s still a law to have anything of the drivetrain fixed before selling it I have a bent barring but that’s causing that issue which caused more damage to the suspension which is now 450 bucks and I have complained about this but nothing wanted to be done about it, plus all my rims were miss matched I didn’t know much about cars back then but I do now since I own this one recommended looking over everything of your car if anything is faulty and mention it because they are nice people and if they ain’t catching what their mechanic is doing with their cars he needs to be spoken to as they have their own set positions on what they specialize in that’s why I left a 3 instead of 1 because they did do good on the process and customer service part but that’s totally it I recommend check your mechanics work plz
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June 2023 by Cheyenne S
Literal "Slumlords" of the car business. I got a truck from them a few months back and it's been hell! My engine light came on a week after I got it! They've promised to buy parts for my truck and every time I ask about the parts they "don't remember". When I tell them something is wrong with my vehicle Kelly wants to compare my problems with her car problems and give me tips on how I can fix it on my own. No offense I don't care about you're car problems lady and it's y'all job to fix mine especially since I'm paying on mine still. If you're looking for a vehicle I'd make this place one of my last resorts.
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June 2023 by chris risner
Kelly & Tom Did an amazing job! This was their second time helping me! ? ? I would recommended anyone to go here and if you have a issue they help you out ✅ Great experience, thanks again???
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May 2023 by Kara Gutierrez
I got my Acadia 3 months ago, and every aspect of Empire Motors has been phenomenal. Krystal the sales manager was patient and helpful every step of the way and beyond that has answered questions and helped me even when she didn’t need to months after the sale was finalized.On top of this great service at the start, 3 months later they have still been amazing. Costel (coco) has gone above and beyond in assisting me with my vehicle and making sure all of my questions are answered. I love my Acadia and highly recommend Empire Motors
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May 2023 by Kelly Patterson
I was trying to get a car and wasn’t having very good luck. Every car I picked out I couldn’t get approved and then here comes the best person ever she made it happen. I was starting to get frustrated and she made it happen. Krystal in financing is the bomb she made my experience Very well and I tell everybody about her when I tell you, I was excited about my experience she made it the best
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April 2023 by Bam Bam
I just happen to find this place. Dealer is extremely friendly. Great value on cars. They worked with me and got the deal done. I'm very happy with my purchase 4 months ago. White dodge Challenger. I will definitely be back in the future. These guys Rock!!!!!
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April 2023 by Rakhiyah Rasheed
Great service! Kelly and Gabriel were very kind to me help me get a vehicle right away made me feel welcome and sent me along with a smile on my face. Not to mention the mechanics were friendly as well and helped me with every request and concern I had. Thank you all so much ??? 10/10 recommend