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January 2024 by Willis Johnson
They picked me up at my house to rent the car and dropped me off at the car repair after my rental. The Staff is friendly and professional. A whole lotta fabulous!
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January 2024 by charlene lamothe
So far so good best car I have ever driven.thank you Aaron!
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January 2024 by Drew Hubble
My dad and I had a uniquely difficult circumstance. I came to this enterprise location for assistance. The entire team was very friendly and went above and beyond to help solve our problem. Blake and Garrett in particular were able to work with me to find a solution for my extreme situation. I really appreciate the assistance and would recommend this location to anybody that needs to rent a vehicle.
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January 2024 by Nat
The staff is kind, the cars are nice, the experience was smooth. But man I'm so frustrated with the fine print screwing people over at places like this. I know it's not this locations fault, but it's devastating to pay so much for a car, turn it in before the week I paid for is done, and still be charged the entire weekly rate. Apparently there's 5 days in a week now and not 7? Someone alert the calendar companies!
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December 2023 by Eddie R
2311 E MICHIGAN AVE LANSING, MI 48912 Best branch to rent a vehicle from. my Guy Aaron C always takes care of me
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December 2023 by Steven Gray
Do NOT rent from this branch! A majority of my experience with this branch was employees being unavailable or incompetent.I had a long-term rental that we used to travel out-of-state for work. This required the contract to be re-written multiple times, which was not thoroughly explained with my original rental. I received a call stating my contract was overdue for a re-write by 10 days (which was news to me), and that I needed to get the car to the closest enterprise branch immediately for an inspection and re-write or be sent to collections. This required my employees to drop everything and drive an hour and a half for an inspection. I was then told that the car was going to be taken away, given that the employees operating the vehicle were not explicitly listed on the contract. When I cited our companies business policies and rental agreement with enterprise stating that all employees of the company can operate the rental, I was scoffed at and told I was misinformed. Ultimately, I was correct and the enterprise employee apologized. When asked why it took 10 days for the branch to reach out to me regarding the re-write, they stated holiday and that they were short staffed... All in all this wasted close to two days of my time as well as my employees.Need to reach the branch via telephone or email? Good luck. I had multiple emails about receipts go unanswered and waited on hold for hours throughout the duration of our rental. Want to go into the branch - be prepared to wait in line for a very long time as this branch is always busy. If it wasn't for my companies' business arrangement with enterprise, I'd never rent from enterprise again. Regardless, I will explore every other alternative in the future and refuse to ever rent with this branch again.
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December 2023 by Christine Hammond
If I could provide 10 stars for this Enterprise today, I would. I really needed to rent a car because mine had died (the day after a very expensive repair), and I had two (2) important planned activities for today. I Ubered to the Enterprise rental office upon its closing at noon (unknown to me, I thought they were open till 5 pm). Nevertheless, Garrett went out if his way to help me quickly rent a very nice midsize vehicle at a very reasonable cost. He was so kind, and he completed the rental quickly. Garrett could have easily and legitimately said, “Sorry, we’re closed,” but he opened the door for me and provided high quality service at truly reasonable cost. Truly helpful service from a truly wonderful professional. Thanks, Garrett, you were a hero for me today.
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November 2023 by Ashley Lammert
Aaron J Collins was a life saver and the rest of the employees working yesterday 10/30/23 were fabulous! You really stood out and came thru for us when everyone else fell thru! THANK YOU
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November 2023 by Nasif Khan
Great customer service
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November 2023 by Stephaine Moore
Went to get a car the other day, a few minutes pass our reservation the girl working the desk was super rude. Even the other employee noticed it. So we left. Never had a bad experience until we dealt with her. Just nasty attitude.
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November 2023 by Julie Brixie
Completely satisfied, this Enterprise outlet is very well run.
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November 2023 by Diane Kilpatrick
Good vehicle. Helpful staff. Easy interactions.
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October 2023 by Michael Silkworth
Not sure how they do it. Everytime I've rented from Enterprise on Michigan Ave in Lansing, they are busy as can be. That said, they are always calm kind and efficient. Not sure how they are not more rattled. I can't imagine renting from anyplace different when I need a car.
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September 2023 by Diane O.
They want to charge you extra fees and taxes above what your insurance is paying them for a loaner. Make sure you get this information up front before getting a car from them. I would recommend going somewhere else, if you can!!! What good is having insurance and paying extra for a loaner but still having to pay extra out of pocket money to Enterprise? What a rip off!!!!!
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September 2023 by Grace Rowley
Had a car scheduled for drop off at 11 am today. I was on hold with then for an hour where they hung up the phone and I had to call back they closed at 12. no one is answered the phone, and they totally screwed me out of my reservation.
