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March 2024 by Emily Curtin
I just got my food and the guys behind the counter were friendly, quick, and just around awesome. The girl that was sweeping was rather unpleasant. She was having an attitude with what I assume is the manager. It appeared she was asked to sweep the floors as they were dirty. "Fine! I guess I just won't have a break then! I guess I just don't deserve it!" And other comments along the lines of "doing what she wants". I don't know the full story obviously but I can say that as a customer with a background in customer service, her behavior and language was unnecessary and looks bad. Not only that but it seems her bad mood affected her cleaning ability as she can't sweep for anything. The place was still a mess. Not sure who she was but she wore her hat backwards and wore a shirt that said "stay 200 feet away". She doesn't really add to the welcoming atmosphere that a business wants. Just my opinion.
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February 2024 by Jim Lott
Love the cheddar-brisket sandwich and always make it a combo. Started going to Firehouse subs on 28th Street in Grand Rapids but this one is a lot closer.
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February 2024 by Tremaine Hopes
Always coolThey never forget to offer any specials condiments for the sandwichesParking: Parallel parking in the downtown area could get a lil busy and difficult to find parking depending on timing or arrival
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January 2024 by Holly Brown
Had my first sub on 1/5/24. It was simply delicious. I can’t wait to go back. Everyone was very friendly and helpful. I was in there all of 5 minutes.Thanks firehouse
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December 2023 by Makayla Smith
Cookies are over cooked but the subs r really good the employee with the red hair is super cute and nice so thats a plus but doesnt make up for the over cooked cookies…12/18/23 update - went back and the cookies were a little better but still really hard and overcooked :/ sub was great 10/10
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November 2023 by Angela Bouterse
Very nice staff. They fixed my sandwich like I want it.
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November 2023 by Google User
They need more help took 45 min to get a sub might as well have cooked and saved $15
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November 2023 by Katreva N. Bisbee
Went in for Tmobile Tuesday promo. Waited 30-45 minutes for my sub. The sandwich was basic (hook & ladder). I would not choose to go on my own. Promo helped people be introduced, but service will turn them off. Prepared better for high
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October 2023 by Brad L
Steak on my sandwich was cold, cheese wasn’t melted, employees were unfriendly and everything about the restaurant was dirty. Save your time and money and eat elsewhere.
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October 2023 by Emily Saksewski
Rude staff after I had already given them a tip. Felt so uncomfortable I didn’t even stay to eat.
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August 2023 by Lee Purches
A fantastic sandwich for a fair price.
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August 2023 by Macy P.
food was fine but the guy with green hair at the register was not friendly nor nice he probably shouldn't be working the register so he doesn't have to talk to people instead of being rude besides that other staff were fine just not impressed with how he acted
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August 2023 by Angela Christine
I get the meatball sub. It's always aPerfect combo of ingredients, not to saucy
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May 2023 by Brian Moriarity
Sandwich was good, restaurant was busy but not crazy busy for a downtown lansing lunchtime busy. Need to bring bottles of hot sauce back. Sure didn't have the feeling of a firehouse subs I have ever been in, didn't do any of the things that used to set firehouse subs apart from any other sub shop.
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April 2023 by Tyler Heiney
This is a loaded question. I absolutely love Firehouse subs they taste amazing and I love that a portion of the proceeds go to support firefighters. However I can no longer support any downtown businesses because of the parking department. I ran in to pick up a to -go order and was issued a parking ticket. It is absolutely ridiculous to have to pay for 5 minutes of parking when I was in and out faster than it would have taken to go through the parking payment process.