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March 2024 by Cindia Leeman-Meadows
Great staff here! Always friendly and helpful.
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October 2023 by Brent Kristin
What a horrible experience. Had a payroll check from a multi- million dollar company (who is a Flag Star member) and was questioned and integrated by not only the teller but the manager. How'd I come in possession of the check? Lot's of personal questions as well. Total harassment. Left without getting it cashed. Worst and most unprofessional bank I've ever experienced.
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September 2023 by Hiit Fitness
Very nice and friendly staff. I’m happy I chose to switch to Flagstar for my business banking!
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August 2023 by U. Lahti
I've had good experiences here in the past, but when I walked in the manager was berating someone and overall being intolerable. This seems like it is a reoccurring issue based on other reviews
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October 2022 by ALLEN JOHNSON
Ann, Andrew & Nichole are awesome; always friendly and as helpful as requested. Been a customer for 25 years and always satisfied. Going to the bank is like visiting a friend. I have had less than helpful and down right rotten service at another large ;bank. Keep up the great work.
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September 2022 by Ism Alv
Always polite and very helpful. Excellent customer service!
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June 2022 by Linda Dunn
The bank manager Ann, was very argumentative. She is very rude and should not work with the public. Most of the employees are not very helpful or informed. I will never do business with Flagstar again ???
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April 2022 by Ismerai Alvarez
Always polite and very helpful. Excellent customer service!
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February 2022 by Sterling Gordon
This bank and particularly the manager Ann is the worst bank customer service I have ever witnessed or experienced. They’re not helpful and act like they’re doing their customers a favor by holding and investing their money, paying low interest in return, and making it virtually impossible to access your money without jumping through several hoops and the hoops change daily. There is no consistent policy on closing your account and transitioning accounts due to divorce, asset allocation, death, early withdrawal or whatever reason I have or choose. IT’S MY MONEY! The story should be consistent and I shouldn’t get an attitude from a branch manager who makes a good living doing little, has ZERO customer service skills, and makes her money ONLY because people like me have kept their money there for decades. Worst bank and staff ever!
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October 2021 by Owen Kerr
Everyone who assisted me in starting my accounts was spectacular! 6/5! Would bank again!
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August 2021 by Monisha Jones
Flagstar team does an OUTSTANDING job making sure their customers needs are met! I highly recommend Flagstar Bank to all my family & friends.
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August 2021 by Kyle Hilton
Very knowledgeable, friendly, and helpful staff!
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December 2020 by Tyler Alcaraz
Flagstar in lansing michigan on west saginaw have helped me with everything I needed
