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July 2023 by Chelsy Culhane
I will never again use H&R Block.paid 400+ dollars for our taxes to be done. I was told our amended return would be at no cost as it was advised we file them then do the amendment. It’s now been 5+ months and no only can we not get any one (including our person that did our taxes) to even communicate back with us. Not even the manager will reply back. Our amendment is still not filed. Even though they said it was done in the first place. We are now expected to pay $99 for it to be filed. Some of us really depend on that money for our family. Thanks H&R Block.
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June 2023 by Phillip Buckner
Worst service I’ve ever gotten from Cheryl! She said I couldn’t get my taxes sent to me and she wouldn’t give me her mangers name. I don’t often leave reviews but she shouldn’t be doing anyone’s taxes.
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May 2023 by michael arrieta
The HR Block in Holt MI forgot to file my taxes (literally the easiest part of the process). Cheryl Hulbert "helped" me with the refund process. Except she pretended to have submitted all the information to corporate. After 5 months of dodging my calls and pretending that the emails were lost, I involved HR BLOCK corporate who said did not receive anything from Cheryl Hulbert. I have to imagine it's rare for them to forget to file someone's taxes, but avoid working with Cheryl Hulbert at all costs.
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April 2023 by Lynnette A.
Changed to this office for a better option. It got very good reviews. I'm very happy with them and will use them next year! Highly recommend.
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April 2023 by ambar rodriguez
Horrible at communication. I went a month ago, they started filling my taxes but said they needed to consult with another employee that was not present at the moment. I sent some extra documents the next day. After a week of them not coming back I sent emails and started calling. The employee that had my case was ALWAYS busy or not present, and A MONTH later she tells me to come pick up my documents because she cannot complete it for me. Now I have to rush to see if I can find someone else. Terrible experience.
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March 2023 by Sarah Higgins
Booked an appointment. Waited half an hour after the booked time. Ignored the entire time we waited. Unprofessional would be an understatement.
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March 2023 by Tim Florian Dorweiler
Sandra was not professional and did not reach back out on her own after faling to pursue services she guaranteed. She was also rude to me as a customer and hung up on me without a reason. She also did not explain on how to retrieve my tax documents that she was still in possession of. Would not recommend.
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February 2023 by Amanda Latham
Wonderful customer service. Thank you for helping me resolve my issue.
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February 2023 by Shay Cook
Great customer service just ask for Michael Block! ??
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February 2023 by Leslie Ewing
My tax preparer Cheryl Hulbert is amazing
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January 2023 by Les Rout
I was pleased with my tax return. However, the state of Michigan revised it. I tried to contact the tax professional who worked on my tax return but she ghosted me for four weeks. No responses to calls or emails. I tried contacting H and R Block about the situation to no avail. She did get back to me once and then never again. I finally gave up.
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November 2022 by Kimberly Chi Minh
Worst tax experience ever. My tax preparer was very unprofessional, acted like she was on something, and end the end did not know what she was doing. She lied to me and said my tax return was successfully filed. Told me to call IRS about filing issues just for them to turn around and say they needed to talk to the preparer and then she completely disappeared after tax season. Then I saw her selling jewelry at a festival downtown the following summer. I am still messing around with the IRS and have not gotten my refund back yet. What a mess. Sandra Wilkins was the agents name.
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October 2022 by Patryck Walchak
They claim 100% accuracy and it is not. Find a reliable tax service. This is not one.
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May 2022 by Corina Wohlfert
Our Tax preparer was so helpful and explained everything to us.
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May 2022 by Angelica Davila
Mary was amazing explained everything to me that I had questions on
