Kroger is a popular grocery store offering a wide range of quality food and household products from well-known brands. Shoppers can find fresh produce, meats, seafood, dairy, home goods, and pharmaceutical items, making it a convenient one-stop shop for savings. Many customers appreciate the grocery pick-up option, noting it is easy to order and often runs on time, with friendly and respectful staff. Some customers highlight the acceptance of paper coupons for drive-up orders as a positive feature. However, there have been concerns about employee training, particularly in assisting customers with gift cards at self-checkout. A recent experience involving a mishandled pickup order led to frustration due to overcharging and issues with item availability, but the resolution provided by the store manager and cashier improved the situation significantly for the customer. While many love shopping at Kroger, some locations are in need of updates, as cleanliness and renovations have been noted as areas for improvement. Overall, Kroger is valued for its variety and customer service, but there are opportunities to enhance the shopping experience further.
Their pick up option is awesome. Easy to order, great selections are made and they rarely run late. Very nice people who are respectful and easy to talk to. I like that they'll take paper coupons nobody else allows that for drive up orders.
October 2024
Favorite grocery store in West Lansing. Friendly staff.
September 2024
Employees could use better training to help customers figure out how to use gift card from app and use it in self checkout lane
