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May 2023 by Seata Simons
THEY DONT ANSWER THE PHONE WTAF!!!
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April 2023 by Joseph Heikkila
Very friendly always pleasant very helpfully know your name when you walk in
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February 2023 by zeek zimmerman
I LOVE HOW NO ONE ANSWERS THE PHONE, OR WAIT ON HOLD TILL IM ABOUT TO HAVE A STROKE AND SOMEONE ASNWERS WHO HAS ZERO KNOWLEDGE, THANKS
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December 2022 by Barbara Boos
Always very helpful I have have been a member for 45 years..
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February 2022 by Raymond Gill Jr
Always a great experience had some dispute issues but credit union finally helped me recover $215.94 thanks
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August 2021 by Rice Insurance Agency, LLC
Its a small office on Collins Road but everyone has a BIG HEART. The personalize customer service is great coming in and everyone knows your name. I love my Collins Road LAFCU. I trust them and my confidence in all my bank transactions has always been 100%.DENA
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April 2021 by Barry Kent
I have been with LAFCU for about 30 yrs or so. Through hard times and good times LAFCU has been there for me. Thank you.
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April 2021 by Waldene Rice
Its a small office on Collins Road but everyone has a BIG HEART. The personalize customer service is great coming in and everyone knows your name. I love my Collins Road LAFCU. I trust them and my confidence in all my bank transactions has always been 100%.DENA
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April 2021 by Ramona Green
Deb Johns is the sweetest. Helped our family update accounts for ease of operation. She is a true gem. Ramona Green.
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April 2021 by Robert Taylor
Your customer service has gone down hill ! It used to be top rate . Drive thru services in Charlotte are horrible with extended wait times . When calling the main office for answers on my Ira rollovers the person in charge wasn’t even knowledgeable but called back the first time with a semi answer. Called her back and never returned my call after leaving messages on her machine . Had to call back and have another girl who messaged back and forth between me and the responsible person in a non personal three way conversation. Your services have deteriorated and when the pandemic recedes you will lose customers because of the lack of efficient and professional services that you once provided . You were top notch and always the best in my opinion. Proud member since 1969 ! Please improve your service to your customers . Sincerely long time member and supporter .
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November 2020 by Stephanie M.
All LAFCU drive-thru's take forever. I'm so sick of their new way to connect to a teller. Just waited 5 minutes to even get connected to a teller. Waited 20 minutes for two customers ahead of me. 20 minutes. I'm running out of gas. Soon as my car is paid off I'm gone. Oh and two cars drove off waiting. You're really impressing your customers, LAFCU. It's not COVID related either. Your service has been slow since the new system for tellers has rolled out.
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October 2020 by Penny Mcdonald
Sitting at the drive-thru for an extended time again!!!! Drive-thru business should be limited to 2-5 minutes. Direct the customer with the issue to the lobby!!!! Cars are lining up. ??
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August 2020 by German Cupcakes
Horrible experience with their auto loans. Staff is incompetent and unable to help when you need. never recommend this company! Switching my loan over to a better company. I have made monthly payments on time every month yet I still get charged various fees that staff cannot correct or explain. DO NOT GIVE THEM YOUR MONEY
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August 2020 by Nolan Guttridge
This place is the worst!!!!
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July 2020 by Dan V
Terrible loan options. No matter how good your credit is. Even worse customer service, rude condescending associates will waste your time and leave you frustrated. Good luck trying to get through to anyone competent on the phone, it won't happen.
