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December 2023 by Nichole Doyle
I’ve banked with them now for years I really like them are always helpful
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August 2023 by _InFeCTiUS_
Pass... Big pass. My friend tried to tell me. No need or desire to call your clown car. Closed out the account today.Retaliatory, Unorganized, and Ignorant come to mind when I banked here. You literally can call and talk to 4 people and get 4 different answers. I think a lot of people want to support and use this bank because of MSU but they're not the same. Loyalty to MSU has no bearing on the poor service you receive here. Think long and hard before opening an account here. You might find yourself in a similar situation. I wish I could give -5 stars to this bank.#MSUStrong though.
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July 2023 by heath mcbrayer
This credit union is far superior to any bank and of the hundreds of times I have been at branches and needed any form of assistance they have been nothing but helpful. I will absolutely never deal with any other financial institution for my person finances. From ordering foreign currency to loans, I have nothing but good things to say about MSUFCU.
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February 2023 by ATG Entertainment
The worst Credit Union I have ever experienced with the worst customer care. Racist, ignorant, and highly unprofessional. If you are Black/ Brown I suggest you do business elsewhere!!!
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December 2022 by Erin Fredrich-Filer
The service I get from MSU Federal Credit Union is outstanding. The staff is super friendly and informative. They pick up the phone quickly when I call. Always ask what more they can do for me. The in person branch experience in the downtown location has always been top notch too. I never feel rushed in person or on the phone. I wouldn't bank with anyone else!
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October 2022 by Lansing Michigan
Excellent help and people friendly. Plus you can't beat the rates?
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September 2022 by Amy Larson
Horrible customer service. Too difficult to walk in and get something done. There are better places to move your money.
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August 2022 by Push Pasco Washington
I been member this bank since 2004. And I'm a loyal customer with MSUFCU. And had 2 personnel loan and I paid off. I tried to get home loan for my 2nd mortgage ( Just $ 60 000). They take me around and around, Ask me so many documents such as 3 months income statements, W2, Tax filing statements, etc finally they denied. They screwed up my credit score for hard inquire. I never ever not go to this bank again. Loan officer wasn't respond to phone. This is worst bank I ever seen.
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July 2022 by LC
Looking for a bank you can trust with your money? Well this is not the bank for you. I was extremely disappointed after recently noticing an unauthorized charge on my debit card. After speaking to the retailer and receiving no explanation on what the charge was for, the retailer told me they could not help me and I needed to contact my bank. So I spoke to Caitlin at MSUFCU who told me she was unable to help me as well and I should call the retailer. I do not appreciate the finger pointing game, being given the run around, and my bank refusing to protect me against unauthorized charges. How very unfortunate that MSUFCU will not take the side of their customer over an unauthorized charge as small as $5. I would be very scared to keep the bulk of my money at this credit union knowing that they do not care about their members. I planned on making this account my main checking account but have decided not to after this experience and realizing that I would not be protected against fraud and unauthorized charges. World of mouth is very important in this small community and I’ll be sure to share my experience anytime I hear anyone mention this credit union.
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June 2022 by Kevin Stiles
They'll keep fraudulent transactions on your account for a whole week before even considering taking action.
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May 2022 by William Blundell
We had an appointment set at a certain time before our arrival. We were 10 minutes early and just before the appointed time, we were notified that the person we were to see, was currently in a brief meeting. It was a Monday and we were the first appointment just after opening so we kind of expected this. The wait area had nice cushioned chairs, plenty of media to entertain ourselves, and a bulletin board to browse the local goings ons. Before even one buttcheek started to go numb, were greeted an escorted to their designated workspace and then instantaneously given all the info we sought in a clear and understanding manner.
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March 2022 by Jacob Haynes
So disappointed with MSU Credit Union. I moved to the area and heard nothing but good things about this Credit Union from friends. Yet, my experience today opening up a personal account was horrendous at best.They tried charging me a "donation" of $10 to open an account because I mentioned I was new, moved here, and that I had no family. Because I "didn't have family that had an account with them" I would be required to make a donation of $10.This was absolutely insane as I have been in the working force for 18 years and not once have I ever had to pay such a substantial "fee" to open an account with my hard worked money. On top of that, the lady helping me was incredibly rude so I grabbed back my Michigan ID and left to do business with another bank down the street.
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December 2021 by Helen Sukis
The parking sucks because sometimes the system to pay doesn’t work, BUT the service I’ve received was polite and quick!
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August 2021 by Ben Allen
Very quick with the delinquent marks on your credit score and completely unwilling to work with you or attempt to contact you
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May 2021 by Yo Daddy
I really wish I could give a 1 star. This bank does NOT care about its members at all. First I’m going in and paying a lil extra on my loan to try to get it ahead. Instead it stops the monthly withdrawal for the payment because I was paid ahead making my payment history look horrible thanks ladies at the counter for nothing. Then their lien policy allowing anyone to just bankrupt anyone at anytime so if you want to use this bank do not think they will show you ANY loyalty at all....without an 850 credit score that is. I WILL be actively searching out another credit union as this 1 is just a bad joke
