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November 2025 by Lavern Wickey
I bought a wheelchair from these guys a little over a year ago. If I could, I would give them less than one star rating. Their customer service is absolutely not good. In my 31 years In The wheelchair this was the strangest experience I ever had. If you need a wheelchair check around.
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September 2025 by kayla Kay
If anyone ever answered the phone on hold for 25 minutes still no one! 🙄
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June 2024 by Jamie Van Oort
We were supposed to get my son's bed originally on 6/25/24. They called to reschedule for it to be delivered yesterday 6/27/24. We have moved since consult, and I communicated this with who I spoke with about delivery when the first drop off day. So yesterday, 10 am came and went. We called at 11 and told they were 10 minutes away, we will call of there are any issues. 12 came, 1 came, 2 came, 3 came. I had called and left another message. I got no response to either of my left messages. This morning I decided to call, since the lack of customer service. I shouldn't have had to call. You should have called me last night when you showed up to the WRONG address. NO communication!!! So now my son gets to wait WEEKS, because of your failure to communicate properly. So dissapointed!!!
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May 2024 by Keith R
Google takes you to the wrong address on the next street.
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February 2024 by Kathy Bedford
My experience with National Seating & Mobility especially Jamie has been excellent. Thank you very much.
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November 2023 by Shelly Haeck
NSM has horrible customer service. It really doesn't matter which location you're dealing with, the problem seems to be systemic. If you have an option of going with another company, DO IT!
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March 2023 by john vanderlin
This company is the most worthless medical equipment supplier I have ever dealt with. How in the fu#$ does a ELECTRIC HOYER GO FROM THAT TO ANOTHER MANUAL ONE. Now the one they brought was a 1.5 feet shorter in length and height. Let's not mention that the wheelchair was ordered more than 5 weeks ago has still not been delivered. These people are scam artists and obviously don't know how business works with insurance companies. Obviously if you charge for example: Humana, 1100 for a HOYER and the HOYER actual cost to nsm is 937 Humana is only paying 80% 783 roughly. Jamie is a rude and very unhelpful excuse for an employee and human being. Avoid like the plague...
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March 2022 by Sheilla Burmeister
Grossly unprofessional and poorly managed location. Does anyone in this office know how to use a phone or return a voice mail? I've had similar situations with ordering to the other gentleman with a review on here about a mishandled order and someone else mentioned they never answer the phone so apparently it's just their business culture. Looks like it's been happening for a long time too.
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March 2021 by Linda Thrall
WHEN I NEED TO TALK WITH SOMEONE I GET VOICE MAIL I HATE IT WHEN I HAVE A QUESTION I WOULD LIKE TO SOEAK WITH A PERSON NOT VOICE MAIL
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March 2019 by Austin Stout
Placed an order pry 4 months ago, got a custom quickie q7 with none of the correct options i asked/paid for . The technician david morasso knew how to use a tape measure but thats about it. Im a t7 complete paraplegic and the backrest i was provided came up way below my break ...i couldnt even feel a backrest behind me, not to mention during the assessment for new chair i said i liked higher backrests. Moving on i wanted the footrest tight fitting, i recieved no frame inset and feet have several inches of play therfor my legs fall out extremely easy. Lastly i ordered carbon fiber sideguards and recieved plastics. Got a chair i didnt order delivered oct. 2nd . Told david the technician about the troubles that night and early next day ..he played it out to be my fault and then had to jump thru "hoops" to get me the correct chair i initially paid for in full "4 thousand dollars cash" no insurance bulls***! Its now December 26th. AND still NOTHING !! So i call southwest medical to place a new order for a fitting backrest. There reps were able to give me more information in 5 minutes than national seating could in 3 months . Ive repeatedly called my tech and customer service thru national seating, to either be ignored or mislead. They must think i can just put this "custom chair" in the closet and go freeriding when i please for extra arm exercises ? yea ppl i paid 4k for a fancy piece of workout equipment that in return puts so much pressure on my spine below my point of break i almost checked into the E.R.Anyone have any good civil attorneys they reccomend?? I dont know anything about suing ppl but hey thats what googles for. Hope to see yall in court ? and i hope no one else ever gets treated this way.
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March 2019 by Ruth Earlene Lewis
They treat you so nice, they know what you need
